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Multiple Windows Store Problems


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#1 pwcrickman

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Posted 14 April 2018 - 06:48 PM

I would appreciate some help with a number of Windows Store problems.  The original problem occurred a week ago when I could no longer load the Microsoft Solitaire Collection Windows Store app running on my Win 8.1 Dell tablet.  When it did not load it asked to be activated.  The initial recommendation (from the answers.microsoft.com forum) was to uninstall and reinstall the app.  However after uninstalling and attempting to reinstall the app it gives me a x80004005 error.  I have run the WS reset command and the Windows App Troubleshooter and it has not fixed the problem.  I have also run a sfc /scannow and the dism commands to check the component store, but both of them came back with any errors detected.  

 

The Windows App Troubleshooter does mention that the service registration is missing or corrupt and resultant disposition is "Not Fixed".  

 

I have tried to re-register the Windows Store app because it now errors out when it loads and claims it cannot connect to the Internet or server whenever it starts or when I go the App Updates page.  A restart after the powershell re-register command (run under the Administrator account) did not fix this problem.  

 

I have checked the Window Update, BITS and Crypto services and they are all running as expected.  I have checked the Date and Time and it is set appropriately.

 

I also noted that when I open the MSN News app that my customized news sections are not shown (just the default sections).  

 

Are there any other options / solutions that you can recommend to try?

 

Thanks for your help.


Edited by pwcrickman, 14 April 2018 - 07:02 PM.


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#2 rp88

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Posted 15 April 2018 - 12:19 PM

Might you be able to get your solitaire program as a normal exe file program from somewhere without relying on the windows store? I know that this might not be the answer you are looking for, but if running your solitaire game is all you use the store for you might be able to get around needing the store instead of fixing it. If this sort of method is, for some reason, not an option for you then hopefully someone else can advise further on how to fix your issues with the store.
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#3 pwcrickman

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Posted 15 April 2018 - 03:31 PM

rp88,

 

Thank you for your suggestion.  Unfortunately the MS Solitaire Collection is not offered as a regular app that can be downloaded from somewhere other than the Store.  In reference to this app itself, MS has been updating the Win 10 version and I suspect that one of the updates to that version inadvertently broke the win 8.1 version.  This happened to the MSN Weather app last year.  

 

I do want to fix the Store problem.  I am suspecting that there is an MS account problem contributing to it.  Although there is no indication of any account problems when I visit the MS account site online.  I know that if all else fails I can reset the system, but I am trying to avoid that drastic a step.  Any there is no guarantee that it will fix this problem.

 

I am a computer professional myself and find that more and more the remedy for all problems is always trial and error which is very frustrating.



#4 RokTV

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Posted 16 April 2018 - 12:00 AM

Type into search, cmd, run as admin.

 

type into the command prompt

 

chkdsk 

 

press enter

 

if there are any errors

 

type in chkdsk /f

 

press enter, type in y, press enter, restart the computer



#5 pwcrickman

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Posted 16 April 2018 - 06:19 PM

The chkdsk command reported no problems detected when run in read-only mode (first recommended step). 

 

I have also run the Windows Update Troubleshooter found here.  It fixed a number of Windows Update settings as well as the Service Registration error I reported earlier.  However the Store connection error persists.  The Store loads, but whenever I try to go to the My Apps page or try to go to App Updates under Settings I receive the following error:

 

"We weren't able to connect to the Store.  This might have happened because of a server problem or the network connection timed out.  Please wait a few minutes and try again (0x80072ee2)."

 

I have checked the proxy settings in both IE and under Change PC Settings -> Network -> Proxy and it is turned off.   


Edited by pwcrickman, 16 April 2018 - 08:54 PM.





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