Go here and download Seatools For DOS (free)
> Accept the EULA and download the ISO file.
> When download is complete burn the ISO to a CD or DVD.
> Make sure your BIOS is set to: 1st Boot Device = CD drive, 2nd Boot Device = Hard Drive.
> Insert the CD in your optical drive and reboot.
> When the screen opens, you will see all the operating drives in your computer.
Hilight the one that you want to use, the others will be ignored.
> Click the upper left corner for the Long Test. This will take several minutes.
**If you get a pop-up window telling you that SMART has tripped and asking if you want to continue, choose Yes. Be sure to post that in your next reply along with the result of the test.
**If you get a message that no hard drive could be found, post that in your reply.
** Be sure to have the drive installed internally to the motherboard, not in an external case.
At the end of the test, you will get either a Pass or Fail notice. Post the result in your next reply.
(edit afterthought:) you can also contact the computer manufacturer and find out if they will supply you with an OEM installation disk and then use your Mom's key number to install/repair. And...if you do replace the HDD be sure to download the mainboard drivers for that unit off the manufacturer's website (if they are available) and install them.
Edited by ranchhand_, 16 April 2018 - 08:48 AM.