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Process1 Initialization Failed


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#1 martin24h

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Posted 13 April 2018 - 10:01 PM

Hi! I have been using my computer with Windows 10 normally for over a year now.

 

A couple of days ago, I downloaded what I thought to be a game but turned out to be the Mail.ru virus. I deleted everything normally; however, I am afraid I accidentally also deleted something from Windows itself since after I tried to restart the computer, Windows wasn't able to start and said: Process1 Initialization Failed.

 

The computer said it was fixing the problem (and got to 100%) but never actually fixed anything. After the automated attempt at fixing the problem, it went to a small menu that asked to either restart the computer or look at advanced settings. Restarting the computer followed this same cycle again. In advanced settings I had the option of: Continue to Windows (which didn't work), Turn off, use a device (which I don't know how to work with) or to clean the hard drive (which also didn't work). 

 

I have two hard drives a 128gb ssd (which contains windows) and 3Tb hdd (mostly for games and other apps).

 

I still have the USB with Windows ISO in it in case I need to download Windows to the PC again, but, I don't know if downloading it into an ssd with already written data may break it.

 

I don't know how to fix my computer and appreciate all the help!

Thank you!

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#2 Mason21

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Posted 13 April 2018 - 10:49 PM

Load up your USB stick with Windows 10 on it, and boot up to it. Select troubleshooting , then Command Prompt. Type :   sfc /scannow (wait for it to finish) then type : dism /online /cleanup-image /restorehealth



#3 martin24h

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Posted 13 April 2018 - 11:26 PM

Load up your USB stick with Windows 10 on it, and boot up to it. Select troubleshooting , then Command Prompt. Type :   sfc /scannow (wait for it to finish) then type : dism /online /cleanup-image /restorehealth

I don't know how to "boot up to it". As in just let the computer start and select troubleshoot from the advanced options menu? Or do you mean something else? If you mean going to the troubleshooting in the advanced menu and going to Command Prompt, I followed your steps and it said that the "Windows Resource Protection could not perform the requested operation for the scan". and then for the second part, it said that "DISM does not support servicing Windows PE with the /Online option."



#4 Mason21

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Posted 14 April 2018 - 01:27 PM

    this video will show you how to re-install Windows 10 without losing your files and settings. 


Edited by Mason21, 14 April 2018 - 01:28 PM.


#5 martin24h

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Posted 14 April 2018 - 06:12 PM

    this video will show you how to re-install Windows 10 without losing your files and settings. 

This requires me to get into the Windows Desktop, which I can't do.



#6 dc3

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Posted 15 April 2018 - 10:44 AM

Do a Refresh using the installation media.  This will boot the computer using the installation media and perform the Refresh, this does not use the installed operating system in your computer.

 

How to perform a Windows 10 Refresh from Installation Media

A Refresh will basically reinstall Windows 10.  You will have the options to keep your personal files, but it will uninstall any third party programs you installed.  You will be offered a list of the programs which will be uninstalled, you can use this list as a reference to these programs.

To do a Refresh on a computer which can not boot you will need Windosw 10 Installation Media.

If you don't have installation media you can use the Windows 10 Media Creation Tool to create installation media for either a disc or flash drive.  Follow the instruction for the second option Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC.

In order to use either form of installation media you may need to change the boot order in the BIOS so that the type of media (disc or USB flash drive) is the first device in the boot order, and the ssd/hdd the second device.

If you are using a disc place it in the tray of your optical drive, close the door and restart the computer.  When the computer recognizes the disc it will instruct you to press any key to boot from the disc.

If you are using a USB flash drive place it in a USB port and restart the computer.  You will receive the message to press any key to boot from the device.

Connect the installation media you created to your nonfunctional PC, and then turn it on.

On the initial setup screen, enter your language and other preferences, and then select Next. If you're not seeing the setup screen.

Select Repair your computer.

On the Choose an option screen, select Troubleshoot. From there.  Select Reset this PC.


There is a very good tutorial available, you will find it here.



 


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