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SFC and DISM not working (split)


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#1 S55555

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Posted 12 April 2018 - 10:53 AM

Mod edit: Split from: https://www.bleepingcomputer.com/forums/t/607010/sfc-and-dism-not-working/ ~Al1000


Hello!
i am having the same problem. As per your steps i have attached my cbs log file.
Please tell me what to do next.

Attached Files

  • Attached File  cbs.txt   2.01MB   2 downloads

Edited by Al1000, 13 April 2018 - 01:17 PM.


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#2 dc3

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Posted 13 April 2018 - 09:29 AM

The following needs to be run using an Administrator account.  

Click/tap on the Search icon (magnifing glass)in the Taskbar and type cdm.

PLrbrFc.png

You will see Command Prompt under Best match, right click on Command Prompt and select Run as administrator.

Copy and paste the command below in the Command Prompt, then press Enter.

 

dism /online /cleanup-image /restorehealth
 
Restart the computer to complete the repair.


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#3 S55555

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Posted 13 April 2018 - 10:47 AM

I have already tried that. It gives following message:

Error: 1392

The file or directory is corrupted and unreadable.

#4 dc3

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Posted 13 April 2018 - 12:19 PM

Please perform a Reset.

 

A Windows 10 Reset will reinstall the operating system.  You have the option to keep your personal files or remove them.  Any third party programs that you installed will be uninstalled during this process.

1. Press the Windows key OS4o0pO.png and the I key to open Settings. and the I key to open Settings.

2. Click/tap on Update & Security

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 Then Recovery, and Get Started.

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3. You will now have the option to Keep my files or Remove everything.  Click/tap on the option you want.

4. You will now receive the message Getting things ready, Windows will list the programs which you will need to reinstall.  You may find it beneficial to copy these programs for a reference later.  When the list of programs is shown click/tap on Next.

5. You will now receive the message Ready to reset this PC, select Reset.

The installation will continue without any need to make any other selections.


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