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PC freezes/BSOD randomly - not sure what more I can do.


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#1 iTommy

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Posted 13 April 2018 - 08:01 AM

Hello guys. The PC that I'm currently using usually freezes on me once a day, and the only thing that I can do from there is pressing the restart button. This problem or a similar one first occured back in December 2017. Instead of freezes the PC would randomly restart itself.

I've sent it back to where I bought it from for diagnostics/reparation two times. They've changed a few hardware components including the MoBo, but the issue never went away. I wanted to get a refund, yet they don't really seem to like that idea, so they keep handing me suggestions regarding what I could do to "fix" the issue (and suggestions to what the cause of the issue might be). I really hope that some of you could give me a bit of insight in what I can do from here. Windows 10 came preinstalled with the machine.

My specs.

Operating System: Windows 10 Pro 64-bit
CPU: AMD FX-6300 17 °C, Vishera 32nm Technology
RAM: 8,00GB Single-Channel DDR3 @ 535MHz (7-7-7-19)
Motherboard: ASRock N68-GS4 FX R2.0 (CPUSocket)
Graphics: BenQ GL2450H (1920x1080@60Hz), 4095MB NVIDIA GeForce GTX 960 (Undefined)
Storage: 931GB TOSHIBA DT01ACA100 SCSI Disk Device (SATA)
Optical Drives: HL-DT-ST DVDRAM GH24NSD1 SCSI CdRom Device
Audio: NVIDIA High Definition Audio
________________________________________________________________________

The language installed is german, but I try my best to translate. 
In event-viewer I always see this error after the restart, "Event ID 20 - WHEA-Logger, A fatal hardware error has occurred. Component: AMD Northbridge". I also got WHEA-Logger ID 18 once too. 

Other than that, I get DistributedCom errors which apparently shouldn't be the issue & Bugcheck error ID 1001.

I've tried... updating and re-installing several drivers, BIOS reset & update, Virus scan using Malwarebytes, Checking for issues using Memtest, some tools that windows already has, SeaTools, formating the whole machine/reinstalling windows 10 etc.

They told me to disable windows updates too after a fresh windows 10 installation, but this didn't help either. The only two updates that were are installed couldn't be deleted. 

1. Security update for Adobe Flash Player
2. Security update for Microsoft Windows (KB4054517)

Currently, my system is up-to-date.
________________________________________________________________________

 

Here is what I could see using WinDbg (minidump).

 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff8406c75f38f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
 
Debugging Details:
------------------
 
 
DUMP_CLASS: 1
 
DUMP_QUALIFIER: 400
 
BUILD_VERSION_STRING:  10.0.16299.309 (WinBuild.160101.0800)
 
DUMP_TYPE:  2
 
BUGCHECK_P1: 0
 
BUGCHECK_P2: ffff8406c75f38f8
 
BUGCHECK_P3: 0
 
BUGCHECK_P4: 0
 
BUGCHECK_STR:  0x124_AuthenticAMD
 
CPU_COUNT: 6
 
CPU_MHZ: dbc
 
CPU_VENDOR:  AuthenticAMD
 
CPU_FAMILY: 15
 
CPU_MODEL: 2
 
CPU_STEPPING: 0
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
CURRENT_IRQL:  0
 
ANALYSIS_SESSION_HOST:  DESKTOP-USQFII7
 
ANALYSIS_SESSION_TIME:  04-13-2018 14:58:24.0886
 
ANALYSIS_VERSION: 10.0.16299.91 amd64fre
 
STACK_TEXT:  
ffff818e`736e45b0 fffff801`794b7b15 : ffff8406`c6d86700 ffff8406`c75f38d0 ffff8406`c4848c40 ffff8406`00000000 : nt!WheapCreateLiveTriageDump+0x7b
ffff818e`736e4ae0 fffff801`79306708 : ffff8406`c75f38d0 ffff8406`4c706e50 fffff801`00000000 ffff8406`c4873180 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
ffff818e`736e4b10 fffff801`7930722b : fffff801`793d8f00 fffff801`793d8f00 ffff8406`c4848c40 fffff80b`e4833c70 : nt!WheapProcessWorkQueueItem+0x48
ffff818e`736e4b50 fffff801`790bc4d5 : ffff8406`c4848c40 ffff8406`c6d86700 fffff80b`e4833c00 ffff8406`c4848c40 : nt!WheapWorkQueueWorkerRoutine+0x2b
ffff818e`736e4b80 fffff801`79197c07 : ffff8406`c6d86700 00000000`00000080 ffff8406`c48d8040 ffff8406`c6d86700 : nt!ExpWorkerThread+0xf5
ffff818e`736e4c10 fffff801`791fdcc6 : fffff801`78b93180 ffff8406`c6d86700 fffff801`79197bc0 00000000`00000000 : nt!PspSystemThreadStartup+0x47
ffff818e`736e4c60 00000000`00000000 : ffff818e`736e5000 ffff818e`736df000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
 
 
THREAD_SHA1_HASH_MOD_FUNC:  26acd050bd9f055d0a04825d57b9e0e6be9c1a07
 
THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  e1ca14ad460db17fee32f4b133c79439b72309bb
 
THREAD_SHA1_HASH_MOD:  30a3e915496deaace47137d5b90c3ecc03746bf6
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: AuthenticAMD
 
IMAGE_NAME:  AuthenticAMD
 
DEBUG_FLR_IMAGE_TIMESTAMP:  0
 
STACK_COMMAND:  .thread ; .cxr ; kb
 
FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
 
BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
 
PRIMARY_PROBLEM_CLASS:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
 
TARGET_TIME:  2018-04-13T12:36:03.000Z
 
OSBUILD:  16299
 
OSSERVICEPACK:  309
 
SERVICEPACK_NUMBER: 0
 
OS_REVISION: 0
 
SUITE_MASK:  272
 
PRODUCT_TYPE:  1
 
OSPLATFORM_TYPE:  x64
 
OSNAME:  Windows 10
 
OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS
 
OS_LOCALE:  
 
USER_LCID:  0
 
OSBUILD_TIMESTAMP:  2018-03-01 06:36:55
 
BUILDDATESTAMP_STR:  160101.0800
 
BUILDLAB_STR:  WinBuild
 
BUILDOSVER_STR:  10.0.16299.309
 
ANALYSIS_SESSION_ELAPSED_TIME:  8e7
 
ANALYSIS_SOURCE:  KM
 
FAILURE_ID_HASH_STRING:  km:0x124_authenticamd_processor_bus_prv
 
FAILURE_ID_HASH:  {6fd7875b-9a1b-9e09-d6d6-816026a875c8}
 
Followup:     MachineOwner
---------
 
 

I'd really need some advice from you guys. This whole thing is extremely frustrating...

- Tommy


Edited by iTommy, 13 April 2018 - 08:02 AM.


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#2 hamluis

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Posted 13 April 2018 - 08:11 AM

BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Louis






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