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Win10, possible infestation by virus/trojan, black screen


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#1 melendu

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Posted 13 April 2018 - 05:00 AM

Hope this is the right place to post this... as the laptop is running on Win10.

 

I also hope you will be able to help, or at least confirm my diagnostic...

 

I started my laptop this morning and although it seemed to start normally, the screen remained black. I noticed the hard disk was working a lot, restarted the laptop. Same thing, works but screen remains black. I mean totally black, no desktop, no mouse, no nothing.

 

I suspect a virus or trojan infestation. But as I cannot access anything, cannot even use the touchpad or external mouse, I am at a loss as to what to do.

 

I do not have much data on it, but would still like to save it.

 

I have in the meantime changed all my passwords using the PC I am using right now.

 

I have a feeling the only thing to do is to format the laptop and reinstall windows, loosing everything else. WOuld you have any other solution? thank you



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#2 melendu

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Posted 13 April 2018 - 05:18 AM

Update: I found an old screen and connected it to the laptop, and hooray I have the desktop and everything seems to work. Scanning now for virus etc. Will update.

 

Edfit: not the shadow of a virus/trojan/etc. Either the graphic card is dead or... it needs to travel quickly down the bin!


Edited by melendu, 13 April 2018 - 06:51 AM.


#3 bwv848

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Posted 17 April 2018 - 10:21 AM

Hi,

 

Sorry for the late response. Any updates on your situation? Do you still require assistance?


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