Hope this is the right place to post this... as the laptop is running on Win10.
I also hope you will be able to help, or at least confirm my diagnostic...
I started my laptop this morning and although it seemed to start normally, the screen remained black. I noticed the hard disk was working a lot, restarted the laptop. Same thing, works but screen remains black. I mean totally black, no desktop, no mouse, no nothing.
I suspect a virus or trojan infestation. But as I cannot access anything, cannot even use the touchpad or external mouse, I am at a loss as to what to do.
I do not have much data on it, but would still like to save it.
I have in the meantime changed all my passwords using the PC I am using right now.
I have a feeling the only thing to do is to format the laptop and reinstall windows, loosing everything else. WOuld you have any other solution? thank you