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Posted 11 April 2018 - 01:30 PM
Posted 11 April 2018 - 01:39 PM
Does the screen look the the below image? Can you provide a screenshot?
Edit: Do you need any personal data off the computer?
Edited by JohnC_21, 11 April 2018 - 01:42 PM.
Posted 11 April 2018 - 01:44 PM
Edited by Wasabiduck, 11 April 2018 - 01:51 PM.
Posted 11 April 2018 - 01:53 PM
If you cannot convince him to work on the computer then I guess there is no reason to proceed further. If you created a bootable Windows 8.1 disk using the Media Creation Tool and restored the registry hives from the Regback folder to the config folder using the below guide you may be able to get your Windows back again otherwise you would need to reinstall Windows 8.1. Because the computer was pre-installed with 8 or 8.1 the key is embedded in firmware and will autoactivate once online.
You would boot the Windows 8.1 DVD and click Repair Computer. Get to a command prompt and copy the registry hives.
The guide is for Windows 10 but the steps are the same for using the Windows 8.1 install DVD
You can also use the DVD to do a clean install per the below guide which is for Windows 10 but again the steps are the same for Windows 8.
Personally, I am surprised your uncle would pay $2000 to fix a computer from somebody he hardly knows but will not let you attempt a fix.
Posted 11 April 2018 - 01:56 PM
Posted 11 April 2018 - 01:58 PM
No problem, If I do not reply somebody should be able to answer any questions.
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