Hello Everyone, first time here.
Here is my problem: I just bought a Logitech C930E HD Webcam and I can't get it to work on my windows 10 LTSB: I'm getting a Code 19 Error:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you should uninstall and then reinstall the hardware device. (Code 19)"
I have the feeling that the initial driver that the Device Manager downloaded from the internet through Windows Update either is bugged or wasn't installed correctly and using an older driver doesn't replace ALL the bugged 'recent' drivers.
I don't know if the fact that I'm using a LTSB Windows 10 edition (Ver 1607) changes anything.
Please see attached pictures and USBTree output.
1.png 232.85KB 0 downloads Event 420.png 85.78KB 0 downloads Event 430.png 107.38KB 0 downloads Event 20001.png 89.8KB 0 downloads Event 20003.png 95.22KB 0 downloads win10.png 537.61KB 0 downloads 6.png 358.92KB 0 downloads Logitech USB Camera (Webcam C930e).txt 257.91KB 0 downloads
What has been tried:
- change USB port
- tried the webcam on a macbook pro => OK
- install older driver (downloaded from internet)
- UpperFilters and LowerFilters Registry trick
What do you think or recommend?