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Posted 10 April 2018 - 02:20 PM
Posted 10 April 2018 - 02:38 PM
Can you access Troubleshoot > Reset with the option to keep files using the below steps?
Posted 12 April 2018 - 04:06 AM
If your laptop has removable battery, remove the battery and all external connections including power cord. Now press and hold the power button for 10-15 sec to drain out the excess charge from the motherboard. Connect the battery and power cord and try to power on the laptop. (If no removable battery, just remove the other external connections)
After this I recommend you to do the 6 steps mentioned above by JohnC_21.
Posted 12 April 2018 - 06:41 AM
Posted 12 April 2018 - 07:11 AM
If you have a Novo key you can do a one key recovery but this will take you back to a factory condition. If your OS was something other than Windows 10 when you purchased the computer, this is the OS Novo will recover. This will reformat the computer so backup any data you need first. You can do it by removing the hard drive and connecting to another computer or using a boot disk of a Windows PE or linux.
If the Novo key, if you have one, does not work then you will need to do a clean install per the below guide. Do you need data off the hard drive?
Posted 13 April 2018 - 01:03 AM
Posted 13 April 2018 - 01:20 AM
Posted 13 April 2018 - 07:21 AM
Your Welcome, hopefully the computer will be stable after the One Key recovery.
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