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Problem with Virus, makes google chrome crash.


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#1 Santibuduba

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Posted 10 April 2018 - 11:07 AM

Hello everyone!

 

The other day I was installing some new programs on my pc, And i realised that i got a Virus. I've tried removing it uisng ADW CLEANER and Malwarebytes, but they seem not to be helpful.

 

This virus, consumes a lot of my memory ,disc and cpu usage, and when i tried to search in google "adwcleaner" o "roguekiller", google chrome crashes automactilly. Same happens with Microsoft edge and internet explorer.

 

Im running windows 10, 64 bits. I have a toshiba satellite p855-s5312, with and Intel i5 and 6 gb of ram. 

 

If anyone could help me I would be more than grateful, thanks!



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#2 buddy215

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Posted 10 April 2018 - 11:46 AM

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


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