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Pop-up Can Not Be Killed. Help Please!


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5 replies to this topic

#1 eye2eye

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Posted 05 October 2006 - 10:16 AM

Hi, all

In the past few days, my computer has been keeping on popping out windows. I am using Norton antivirus and it did not detect anything. I also used Ad-Aware SE,Spybot, AVG antispyware and house call online scan. Mirar and Zeno Search were picked up as spyware, I did some literature search online. used both the software automatical removal and manually removed several registry entries. Now, the preoblem is there's nothing I can pick up using any scanning, but the pop-up never went away. Here is the HJT log I just made. Can anyone help? Thank you in advance for any kind replies. BTW, I am using Windows XP all updated, Thx again.

Logfile of HijackThis v1.99.1
Scan saved at 11:00:06 AM, on 10/5/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\D-Link\Air Utility\AirCFG.exe
C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\LITTLE~1\LOCALS~1\Temp\Rar$EX00.610\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSL encrypt - {746455FE-D059-47e7-AF0E-140E03F5A447} - C:\WINDOWS\system32\nse22.dll
O2 - BHO: NTIECatcher Class - {C56CB6B0-0D96-11D6-8C65-B2868B609932} - C:\Program Files\Xi\NetTransport 2\NTIEHelper.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [D-Link Air Utility] C:\Program Files\D-Link\Air Utility\AirCFG.exe
O4 - HKLM\..\Run: [ANIWZCSService] C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [MSConfig] N:\msconfig.exe /auto
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SpyHunter] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Canon MultiPASS Status Monitor.lnk = C:\Program Files\Canon\MultiPASS\monitr32.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Download all by Net Transport - C:\Program Files\Xi\NetTransport 2\NTAddList.html
O8 - Extra context menu item: Download by Net Transport - C:\Program Files\Xi\NetTransport 2\NTAddLink.html
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} - http://www.trendmicro.com/spyware-scan/as4web.cab
O18 - Protocol: about - {3050F406-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: cdl - {3DD53D40-7B8B-11D0-B013-00AA0059CE02} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: dvd - {12D51199-0DB5-46FE-A120-47A3D7D937CC} - C:\WINDOWS\system32\msvidctl.dll
O18 - Protocol: file - {79EAC9E7-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: ftp - {79EAC9E3-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: gopher - {79EAC9E4-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: http - {79EAC9E2-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: https - {79EAC9E5-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: ipp - (no CLSID) - (no file)
O18 - Protocol: its - {9D148291-B9C8-11D0-A4CC-0000F80149F6} - C:\WINDOWS\system32\itss.dll
O18 - Protocol: javascript - {3050F3B2-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: local - {79EAC9E7-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: mailto - {3050F3DA-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: mhtml - {05300401-BCBC-11D0-85E3-00C04FD85AB4} - C:\WINDOWS\system32\inetcomm.dll
O18 - Protocol: mk - {79EAC9E6-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: ms-its - {9D148291-B9C8-11D0-A4CC-0000F80149F6} - C:\WINDOWS\system32\itss.dll
O18 - Protocol: msdaipp - (no CLSID) - (no file)
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Protocol: res - {3050F3BC-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: sysimage - {76E67A63-06E9-11D2-A840-006008059382} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: tv - {CBD30858-AF45-11D2-B6D6-00C04FBBDE6E} - C:\WINDOWS\system32\msvidctl.dll
O18 - Protocol: vbscript - {3050F3B2-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: wia - {13F3EA8B-91D7-4F0A-AD76-D2853AC8BECE} - C:\WINDOWS\system32\wiascr.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: MPService - Unknown owner - C:\Program Files\Canon\MultiPASS\mpservic.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

Edited by eye2eye, 05 October 2006 - 10:17 AM.


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#2 MFDnSC

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Posted 12 October 2006 - 04:21 PM

You may want to print this or save it to notepad as we will go to safe mode.

Fix these with HiJackThis – mark them, close IE, click fix checked

O2 - BHO: SSL encrypt - {746455FE-D059-47e7-AF0E-140E03F5A447} - C:\WINDOWS\system32\nse22.dll

O4 - HKLM\..\Run: [MSConfig] N:\msconfig.exe /auto

DownLoad http://www.downloads.subratam.org/KillBox.zip or
http://www.thespykiller.co.uk/files/killbox.exe

Restart your computer into safe mode now. (Tapping F8 at the first black screen) Perform the following steps in safe mode:

Double-click on Killbox.exe to run it. Now put a tick by Standard File Kill. In the "Full Path of File to Delete" box, copy and paste each of the following lines one at a time then click on the button that has the red circle with the X in the middle after you enter each file. It will ask for confimation to delete the file. Click Yes. Continue with that same procedure until you have copied and pasted all of these in the "Paste Full Path of File to Delete" box.

C:\WINDOWS\system32\nse22.dll
N:\msconfig.exe


Note: It is possible that Killbox will tell you that one or more files do not exist. If that happens, just continue on with all the files. Be sure you don't miss any.

START – RUN – type in %temp% - OK - Edit – Select all – File – Delete

Delete everything in the C:\Windows\Temp folder or C:\WINNT\temp

Not all temp files will delete and that is normal
Empty the recycle bin
Boot and post a new log from normal NOT safe mode

Please give feedback on what worked/didn’t work and the current status of your system
"Nothing could be finer than to be in South Carolina ............"

Member ASAP

#3 eye2eye

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Posted 16 October 2006 - 11:56 AM

:thumbsup: thank you so very much for your reply.

I did all that what you recommended. and found out that it seems one adrotator is causing all the prob. Hard to kill though.

Now My HIJIACKTHIS LOG is as below.

Logfile of HijackThis v1.99.1
Scan saved at 12:48:46 PM, on 10/16/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Canon\MultiPASS\mpservic.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\D-Link\Air Utility\AirCFG.exe
C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Canon\MultiPASS\monitr32.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\LITTLE~1\LOCALS~1\Temp\Rar$EX00.172\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NTIECatcher Class - {C56CB6B0-0D96-11D6-8C65-B2868B609932} - C:\Program Files\Xi\NetTransport 2\NTIEHelper.dll
O4 - HKLM\..\Run: [D-Link Air Utility] C:\Program Files\D-Link\Air Utility\AirCFG.exe
O4 - HKLM\..\Run: [ANIWZCSService] C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SpyHunter] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Canon MultiPASS Status Monitor.lnk = C:\Program Files\Canon\MultiPASS\monitr32.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Download all by Net Transport - C:\Program Files\Xi\NetTransport 2\NTAddList.html
O8 - Extra context menu item: Download by Net Transport - C:\Program Files\Xi\NetTransport 2\NTAddLink.html
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\samnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\samnsp.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: MPService - Unknown owner - C:\Program Files\Canon\MultiPASS\mpservic.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

hopefully everything will be ok. thank you so much again and u have a very nice day

#4 MFDnSC

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Posted 16 October 2006 - 12:15 PM

Clean Posted Image

Restore points
Turn off restore points, boot, turn them back on – here’s how

XP
http://service1.symantec.com/SUPPORT/tsgen...src=sec_doc_nam
"Nothing could be finer than to be in South Carolina ............"

Member ASAP

#5 eye2eye

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Posted 17 October 2006 - 09:36 AM

Clean Posted Image

Restore points
Turn off restore points, boot, turn them back on – here’s how

XP
http://service1.symantec.com/SUPPORT/tsgen...src=sec_doc_nam


hmmm, maybe I should turn off the restore point before I did the clean :thumbsup: BUt I will certainly remember to do that next time. Thank you so much.

#6 MFDnSC

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Posted 17 October 2006 - 09:54 AM

No you are clean but now do the restore point thing to wipe out the infected restore points and set a clean one
"Nothing could be finer than to be in South Carolina ............"

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