Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Malwarebytes Anti-Malware still can't run


  • This topic is locked This topic is locked
3 replies to this topic

#1 Milo_Airbatu

Milo_Airbatu

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:10:17 PM

Posted 10 April 2018 - 04:30 AM

Hello there!

Recently, my laptop got infected with malwares that came from an application called SearchAwesome. Within SearchAwesome, it came out with a lot of packages of malwares killing my laptop, slowly. This application was automatically downloaded when I was on Twitter a couple of days ago. The malwares that I'm talking about are adware and svchost.exe virus.

I've looked up multiple ways of cleaning this but I still can't seem to be able to scan my computer using a software called Malwarebytes Anit-Malware. I used Malware Chameleon but it doesn't help at all and I really don't understand how this Malware Chameleon helps to open up Malwarebytes Anti-Malware.

Here are some links that I look up to clean my laptop with:
1) https://malwaretips.com/blogs/remove-search-awesome-ads/
2) https://malwaretips.com/blogs/svchost-exe-virus-removal

I used these applications that said can help run Malwarebytes Anti-Malware:
1) rKill
2) TDSSkiller
3) SUPERAntiSpyware

I have also uninstall and reinstall Malwarebytes Anti-Malware by using mbam. But all of these methods doesn't help me to run Malwarebytes Anti-Malware.
 

Here are some links that I look up to search solutions for Malwarebytes Anti-Malware:
1) https://www.bleepingcomputer.com/forums/t/418991/malwarebytes-wont-run/
2) https://forums.malwarebytes.com/topic/219095-malwarebytes-wont-start-up/
3) https://eu.battle.net/forums/en/wow/topic/7669147065

Please do help me out.

Regards,

Milo.


Edited by Milo_Airbatu, 10 April 2018 - 04:31 AM.


BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,597 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:17 AM

Posted 10 April 2018 - 07:33 AM

Malwarebytes Chameleon] is a feature which deals with malware that targets Malwarebytes Anti-Malware and other security tools to keep them from running properly. Chameleon includes renamed versions/file extensions of the tool (firefox.com, firefox.exe, firefox.scr, iexplore.exe, winlogon.exe, windows.exe, rundll32.exe, etc) that can be used when the normal .exe file is blocked from running by the malware. Chameleon is similar to RKill which also uses renamed versions of files after critical systems files because malware usually leaves them alone. However, sometimes these renamed files do not always work or are detected by anti-virus programs as a threat.

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself or infect critical system files which cannot be cleaned. Sometimes there is an undetected hidden piece of malware such as a rootkit which protects other malicious files and registry keys so they cannot be permanently deleted. Rootkits can also alter the master boot record, create a hidden partition or infect the volume boot record. Disinfection will probably require the use of more powerful tools than we can recommend in this forum. Before that can be done you will need to create and post a FRST log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing that, please reply back in this thread with a link to the new topic.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 Milo_Airbatu

Milo_Airbatu
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:10:17 PM

Posted 10 April 2018 - 01:42 PM

https://www.bleepingcomputer.com/forums/t/675259/infected-with-svchostexe-virus-and-malware-that-keeps-on-closing-browser/#entry4480395

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,597 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:17 AM

Posted 10 April 2018 - 04:21 PM

Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your system is clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
The BC Staff
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users