Are you not able to include the context of the message exactly or a screen shot?
Do this so we can see what you have:
Click Start, Run and in the box enter:
Click OK, and when the System Summary info appears, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.
For video device and driver information, expand the Components, click Display, click Edit, Select All, Copy and then paste the information back here.
There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.
Edited by joseibarra, 08 April 2018 - 03:47 PM.