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Error in Fixing Windows Update Freezing

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#1 dmakexmachina


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Posted 07 April 2018 - 04:40 PM

Hi everyone,


I am posting about an issue I am having with a windows 10 update that will freeze at around 85% requiring me to restart the computer. After restarting, the computer would attempt to recover the installation, fail, and restore itself to the previous version of windows, which starts the whole cycle over again. I originally posted about this in the BSOD & Hangs section of the forum, but I saw a few posts here about the same issue, so I thought I would try this part of the forum.

Here is a link to my previous post, which provides more information about the problem and fixes I have tried: 


I came across another post here that had a similar issue and included in that was a document detailing a fix for stuck Windows 10 updates (which I am attaching to my post as well).


I got to this point of the instructions 


Now lets pullout with DISM.exe the list of installed packages

At the D:\> prompt type:-

dism /image:D:\ /get-packages (press enter)

But when I tried to execute that command I got this as an error


Deployment Image Servicing and Management tool

Version: 10.0.14393.0


Error: 1639


The command-line is missing a required servicing command.

For more information, refer to the help by running DISM.exe/Image=<path_to_offline_image> /? where <path_to_the_offline_image> is the full path to an offline Windows image.


The DISM log file can be found at X:\windows\Logs\DISM\dism.log


I'm not sure what to do from here or really if this is the right solution to my particular problem anyway. Can anyone help me out? Thanks!




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#2 jenae


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Posted 07 April 2018 - 07:02 PM

Hi, unusual not seen this before, you are in the RE and you have used the bcdedit |find "osdevice" cmd to establish D: drive has the OS? When you get to the cmd 



dism /image:d:\ /get-packages, input this cmd instead:-



dism /image:D:\ /get-packages /scratchdir:D:\temp (press enter)


If this fails you have lucked out, the "Spring" update is due in days you can download this it should get you going.

#3 dmakexmachina

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Posted 07 April 2018 - 11:23 PM

Turns out I had missed the space between "\" and "/" in the command line. Now though I am looking at the packages list and it is saying that all of them are installed, but it is also saying that this occurred yesterday. It does not seem to have the current Fall Creators Update, which is what my computer is attempting to install, which I downloaded and prepared earlier today.

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