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BSOD from Browsers


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#1 cds568

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Posted 07 April 2018 - 01:46 PM

http://speccy.piriform.com/results/FPpOExJg7mfDBHKa6NESjYQ

 

I got one of those red screen threats.  Updated McAfee, it had lapsed.  Then ran Malwarebytes about a day later.

Now whenever I am in Firefox or chrome I get a BSOD with the following output.

It seems random when it happens and has happened probably about 10x in the last 24 hours.

Initially I thought hard drive because I saw memory dump mentioned in BSOD, but it restarts automatically so I can't read it.

Error:

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             1033

 

Additional information about the problem:

  BCCode:                                               1000007e

  BCP1:                                                    FFFFFFFFC0000005

  BCP2:                                                    FFFFF88003CA0D7B

  BCP3:                                                    FFFFF88002B8A798

  BCP4:                                                    FFFFF88002B8A000

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               768_1

 

Files that help describe the problem:

  C:\Windows\Minidump\040718-28750-01.dmp

  C:\Users\Carl_2\AppData\Local\Temp\WER-140338-0.sysdata.xml

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

 

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#2 bwv848

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Posted 08 April 2018 - 06:36 PM

Another case of Bluecoat K9 Web Protection causing blue screens (just had one case a week or so ago). You can uninstall the program now if you want... should stop the BSODs. Otherwise see their support page and contact them.


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BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 cds568

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Posted 12 April 2018 - 10:02 PM

Thanks! uninstalled it and BSOD free!...just a little surprised since i have been running it for a few months.



#4 bwv848

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Posted 13 April 2018 - 10:08 AM

Nice, you're welcome! It's probably just a compatibility issue that they have to fix. Have you updated Windows lately?


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BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)





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