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acer n15v2 booting problems


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#1 mystic12

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Posted 06 April 2018 - 04:55 PM

Hey guys, the owner said he was doing a factory reset when something went wrong and now it won't boot to windows. I tried PM linux but it wouldn't load, I then tried cinnamon mint which loaded but the mouse doesn't work. I tried F8 to go into safe mode but the screen keeps restarting a few times then give this error:

 

oxcoooooe9

 

Any ideas please?



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#2 JohnC_21

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Posted 06 April 2018 - 05:07 PM

Try getting to the Recovery Options doing the following. Then do a reset with the option to keep files. If the client does not need his files then do a full reset. If that fails then do a clean install.

 

Hold the Power Button for 5 seconds or until the computer completely shuts off.
Press the Power Button to turn the computer on.
As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
Repeat this process 2 or 3 times until you see the Preparing Automatic Repair screen.
Let the computer boot to the Automatic Repair screen.
Click Advanced Options, and then select Troubleshoot.


#3 mystic12

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Posted 06 April 2018 - 05:29 PM

Beyond  the Acer logo, after that it shows No bootable devices so no spinning circle. 

 

Furthest I got was up to the install screen and tried formatting the main partition which is did but then showed it needed GPT to install win10. I then tried PM again bout it will not load.



#4 JohnC_21

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Posted 06 April 2018 - 05:34 PM

Do a clean install using the below guide.

 

https://www.bleepingcomputer.com/forums/t/667627/doing-a-completely-clean-install-of-windows-10/

 

If you have an older version of Parted Magic it cannot boot from a UEFI computer unless you change the setting to Legacy Boot and disable SecureBoot if that is in the settings. 

 

You should not have a problem with a Windows 10 install disk. 


Edited by JohnC_21, 07 April 2018 - 07:33 AM.


#5 mystic12

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Posted 07 April 2018 - 06:52 AM

Please see attached screenshot, I am not understanding which is the internal HDD as the Disk 1 14gb should be the flash drive so is the Disk 0 showing only 39gb and is that the internal drive?

 

https://s17.postimg.org/q10i1he3z/disk.jpg



#6 JohnC_21

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Posted 07 April 2018 - 07:40 AM

Yes, it does look like the disk is only 29GB, not 39GB.

 

Use these commands to find what partitions are on disk 0.

 

diskpart

list disk

select disk 0

list partition

 

Disk 1 is shown as 14GB. I am not sure what that is. Are you booting from a USB flash drive? I could not find anything on this computer. Do you have a support page to link to?

 

Notice the Asterisk under GPT. That shows the computer is UEFI. You said Mint did not give you a mouse. I am assuming this is some type of netbook or laptop. Did you try a USB mouse with Mint?

 

I think we are looking at something like this Acer. 16GB of flash storage and a 32GB drive for the OS.

 

https://mashable.com/2015/10/13/acer-aspire-one-cloudbook-review/


Edited by JohnC_21, 07 April 2018 - 08:43 AM.


#7 mystic12

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Posted 07 April 2018 - 10:19 AM

This is what I am getting:

 

https://s17.postimg.org/55rzvmttr/disk.jpg

 

Yes, I created win10 on a 16gb flash drive.

 

No I did not try mint with a usb mouse at the time of posting, i attached the mouse afterwards to install win10.



#8 JohnC_21

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Posted 07 April 2018 - 10:26 AM

Well, it looks like this computer only has a 32GB drive for installing Windows 10. Not very good. I would go ahead and install Windows 10 per the guide I linked to. 

 

Per Microsoft these are the system requirements for Windows 10. The 32GB will be all but used by the OS.

 

Processor: 1 gigahertz (GHz) or faster processor or SoC RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-bit Hard disk space: 16 GB for 32-bit OS 20 GB for 64-bit OS Graphics card: DirectX 9 or later with WDDM 1.0 driver Display: 800x600

 



#9 mystic12

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Posted 07 April 2018 - 10:40 AM

THAT explains why the guy said he saw a message about "not enough space" before the system crashed. I couldn't figure out what he was saying because very first time I am coming across a computer with only an internal 28gb hdd.



#10 JohnC_21

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Posted 07 April 2018 - 10:57 AM

I think if the computer attempts a Windows 10 upgrade which occurs twice a year it will fail as there is not enough space on the drive. I posted a link to one of these computers. It's more of a cloud type computer and the reviews were not good compared to a chromebook. Personally, I would see what the client uses this computer for. You could put a linux distro like Mint 18.1 Xfce on it for browsing and email. 32GB for a Windows 10 install is nuts. It should not have been attempted.

 

System requirements: for 18.1 Xfce

  • 512MB RAM (1GB recommended for a comfortable usage).
  • 9GB of disk space (20GB recommended).
  • 1024×768 resolution (on lower resolutions, press ALT to drag windows with the mouse if they don’t fit in the screen).

Edited by JohnC_21, 07 April 2018 - 10:58 AM.


#11 mystic12

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Posted 07 April 2018 - 11:00 AM

Linux is a much better workaround [thanks], I will run it by him, get back to you. I am installing win 10 meantime to see what happens


Edited by mystic12, 07 April 2018 - 11:01 AM.


#12 JohnC_21

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Posted 07 April 2018 - 11:11 AM

Depending on how much RAM and the CPU the client may be able to get away with Mint Cinnamon but that may be pushing it. I know Cinnamon runs faster on my old laptop than Windows 7 but Windows 10 doesn't have all the eye candy Windows 7 does. If the client does decide to go with linux Cinnamon is the easiest to go to from Windows but Xfce is that hard either.



#13 mystic12

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Posted 07 April 2018 - 11:20 AM

Finished installing, there is 18gb free and 2gb ram. The internal  mouse still doesn't work though so that wouid need to be addressed first I think


Edited by mystic12, 07 April 2018 - 11:20 AM.


#14 JohnC_21

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Posted 07 April 2018 - 11:23 AM

Is there any yellow exclamation mark in Device Manager? Attach a USB mouse and go to the computer's support page and download the touchpad and chipset drivers if offered. Windows 10 should have provided a driver for the touchpad unless it was bad when the client gave you the computer. I would also look for some manual switch or function key to enable the touchpad. My old Compaq has a button to turn the touchpad on and off.



#15 mystic12

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Posted 07 April 2018 - 11:31 AM

A bunch of stuff is yellowed:

 

https://s17.postimg.org/qohs9zze7/acer.jpg

 

 

not seeing any switch so I am guessing would be a key maybe to activate the mouse.

 

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