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There was a problem when the device was reset, no changes were applied

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4 replies to this topic

#1 ika


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Posted 06 April 2018 - 01:29 PM

Is there a solution to not erase everything? Thank you very much. Greetings.

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#2 Mason21


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Posted 06 April 2018 - 03:21 PM

Please provide more info. Computer (model), motherboard model (if it's a custom PC), Processor, which Windows version are you running? And a more detailed description of what you are trying to do. 

#3 dc3


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Posted 07 April 2018 - 12:16 PM

To do the following this needs to be run using an Administrator account.  

Click/tap on the Search icon (magnifing glass)in the Taskbar and type cdm.


You will see Command Prompt under Best match, right click on Command Prompt and select Run as administrator.

Copy and paste the commands below in the Command Prompt one at a time, then press Enter after each command.


cd %windir%\system32\config

ren system system.001

ren software software.001


Restart the computer.

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#4 jenae


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Posted 08 April 2018 - 02:58 AM

Hi, well if you want to reset your PC then the purpose of the config renames is to facilitate this, if it fails on previous attempts, which yours appears to have done. Is it your intention to reset your PC?


The c:\windows\system32\config file contains 5 registry hives among other items. Renaming system and software, assumes the other hives are fine, big assumption based on what?


You cannot rename a registry hive whilst it is in use, therefore for this to work you need to boot to the RE (recovery environment), and unless you know what drive letter the OS has been assigned in the RE. Also once you do this, there is no going back, windows will never boot again, so it's a reset or a clean install (the likely outcome). We never use this method, if we did we would rename all hives, however I would try a regback restore first. If you have backups then I would do a clean install, download the spring feature update and clean install it.


To find the drive letter the OS is assigned in the RE (in this mode windows will usually assign the drive letter to D: drive in windows ten, although not always, to find the right drive letter we first at the x:\windows\system32 > sources prompt type:-


bcdedit | find "osdevice" (press enter) the returned drive letter is used in the cmds. If it was D: then at the prompt you type D: (press enter), the prompt will change to D:\>,  then the cmds will run properly... although I don't recommend this..

#5 ika

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Posted 13 April 2018 - 05:23 AM

The computer has already been formatted, you can close the subject. Thanks a lot. Best regards.

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