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Microsoft Edge crashes after a few seconds.


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#1 freedie

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Posted 06 April 2018 - 04:42 AM

Windows 10, fully up to date. running Microsoft Edge. When I open Microsoft Edge it open and then becomes unusable before loading any web pages. It then closes itself. This has only started happening yesterday (I think). I am mostly using Google Chrome without any problems.

Can anyone help please?



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#2 Rocky Bennett

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Posted 06 April 2018 - 05:30 AM

You say that you are fully up to date, what build of Windows 10 are you running, i.e. 16299, 17133?


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#3 freedie

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Posted 06 April 2018 - 09:35 AM

Version 1709 (OS Build 16299.334)



#4 dc3

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Posted 07 April 2018 - 12:19 PM

There are several things which could cause this type of problem, file corruption is the first thing that comes to mind.

 

Please run System File Checker.

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

This needs to be run using an Administrator account.  

Click/tap on the Search icon (magnifing glass)in the Taskbar and type cdm.

PLrbrFc.png

You will see Command Prompt under Best match, right click on Command Prompt and select Run as administrator.

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log open the Command Prompt, copy and paste the command below, then press Enter.

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

This will place the log on your desktop.  Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.


 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 freedie

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Posted 07 April 2018 - 12:41 PM

Firstly, thank you!

 

Second. sfc seemed to throw up no problems. File here https://db.tt/Za62dkIkzB



#6 freedie

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Posted 09 April 2018 - 11:17 AM

Thirdly, Microsoft Edge is still not working, in case you thought my previous message meant all was cured?



#7 freedie

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Posted 13 April 2018 - 03:48 AM

I have now solved this problem. I uninstalled IBM Trusteer Rapport which was conflicting with MS Edge and all is now well.






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