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Why is my keyboard and mouse suddenly stop working?


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8 replies to this topic

#1 erik8bcr

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Posted 05 April 2018 - 09:23 AM

When I was doing regular tasks during the middle of using PC, they both suddenly stopped working. I have to switch to other USB slots in order to make them work every time. Is it due to the low battery of my motherboard?



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#2 MadmanRB

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Posted 05 April 2018 - 11:26 AM

Unlikely, but it could be the USB ports are going.

 

Can you tell us about your machine?

 

I would use speccy:

 

https://www.ccleaner.com/speccy

 

Here is how to post a screenshot of it:

https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web


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#3 OldPhil

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Posted 05 April 2018 - 01:08 PM

Another thing to try is to delete the ports in device manager then reboot windows will load new ones, quick fix that usually works.


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#4 erik8bcr

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Posted 06 April 2018 - 12:41 AM

Another thing to try is to delete the ports in device manager then reboot windows will load new ones, quick fix that usually works.

Which one do you refer to?

 

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#5 OldPhil

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Posted 06 April 2018 - 10:17 AM

The USB items.


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#6 erik8bcr

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Posted 06 April 2018 - 01:02 PM

The USB items.

So you want me to uninstall each one under Universal Serial Bus controllers?



#7 OldPhil

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Posted 06 April 2018 - 03:21 PM


Here is a step by step to get you through it.

https://hpanswers.blogspot.com/2008/05/how-to-refresh-and-reinstall-usb-ports.html

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#8 erik8bcr

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Posted 08 April 2018 - 01:44 AM

I couldn't use my keyboard and mouse after uninstalling the first 2x Generic USB hub. I was worried and I simply plugged into random rear USB ports after rebooting my PC. Luckily the other ports worked and I could log into my Windows. It seems that my keyboard and mouse can't work if I uninstall the first 2x Generic USB hub. What to do?



#9 hamluis

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Posted 08 April 2018 - 10:15 AM

When you uninstalled the USB ports/drivers...and then rebooted...the reboot should have restored functionality to those ports.  The drivers/ports reinstall automatically upon reboot.

 

If those ports still do not work properly after reboot...I would say that you have a a couple of useless USB ports...those ports are USB 2.0-compliant.

 

https://docs.microsoft.com/en-us/previous-versions/windows/embedded/aa939447(v=winembedded.5)

 

If you uninstall the Standard Enhanced PCI to USB Host Controllers...then reboot...the result should be USB 2.0 functionality.

 

Louis


Edited by hamluis, 08 April 2018 - 10:28 AM.





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