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Vodafone Ultrahub

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#1 PeterQ


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Posted 04 April 2018 - 04:12 PM

Cant connect to wi-fi with my Moto G5 Plus , ok with other peoples Wi-Fi but not here at home, tried resetting phone to no avail, tried changing the channel on the Vodafone ultrahub, still no luck, has anybody got any ideas please

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#2 Vicin


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Posted 08 April 2018 - 08:19 PM

I found this info (here: https://www.digitaltrends.com/mobile/moto-g5-plus-problems-solutions/ ), perhaps it will help


Issue: Phone won’t stay connected to Wi-Fi

Reddit and Lenovo’s own forums both have threads containing a number of G5 Plus owners who can’t seem to maintain a Wi-Fi connection. This is one of the most frustrating Moto G5 Plus problems you can encounter. The problem is the same for everyone: While using their phone, they suddenly and unexpectedly lose their connection to their network. Sometimes the connection returns, but only for a brief time before disconnecting again. Other devices connected to Wi-Fi, as well as the router itself, all work just fine.

Potential solutions:

  • The easiest thing to try first is to go to Settings > Wi-Fi, then tap the Wi-Fi slider off and on.
  • Reset your network settings by going to Settings > Back up and Reset > Reset network settings > Reset.
  • Some people have suggested turning off Wi-Fi Scanning. You can do this at Settings > Scroll down to Location > Options (three vertical dots icon) > Scanning > Turn off Wi-fi Scanning.
  • On both threads, a few people fixed their Wi-Fi issue by accessing their router settings and changing the channel option from Auto to 10.
  • A future update for the G5 Plus may deal with this particular problem.


As far as I can tell it's a suspected hardware issue in the phone - but I only skimmed trough the forums.


Edit: reformat

Edited by Vicin, 08 April 2018 - 08:22 PM.

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