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Win7 services are unresponsive and do not work


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14 replies to this topic

#1 atazk

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Posted 04 April 2018 - 12:23 PM

Hello, i have a problem with various Win7 services that do not work and would like help restoring Win7 to working normally.

 

Windows Installer fails and prevents me from installing programs/apps:

xpc02u.jpg

 

Windows Update fails:

4iftzn.jpg

 

I cannot edit user accounts from control panel, but can create user in Command Prompt. Many other features from Control Panel are unresponsive.

 

Speccy looks like this: http://speccy.piriform.com/results/ZFn1jZptuna8ALaTvMzhT7U

 

Specs are:

Asus K53SV

Intel Core i7 2670QM @2.20GHz

8GB DDR3 (samsung)

Nvidia GeForce GT 540M

 

 

Thanks for your help



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#2 hamluis

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Posted 05 April 2018 - 04:47 AM

You had a topic in the Malware Removal Logs forum...which was not completed due to lack of response by you, https://www.bleepingcomputer.com/forums/t/669654/unwanted-script-causes-popups-and-re-directs/ .

 

Said topic indicates problems beyond the issues you posted here in Windows 7.

 

I suggest you PM your Helper in the MRL topic...and ask that it be reopened and completed...before opening any other topics about what appear to be malware issues.

 

Louis



#3 atazk

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Posted 05 April 2018 - 10:28 AM

Thanks for the response, I did Send my helper a PM asking to re-open topic but i got no response back.

 

Will try again.



#4 hamluis

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Posted 05 April 2018 - 10:41 AM

Well...there is no guarantee of instantaneous response to PMs.  Members may be offline...few, if any, of us are online 24/7.  I suggest a little patience :).

 

Louis



#5 atazk

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Posted 06 April 2018 - 03:58 PM

Hi Louis, my helper in previous thread responded and suggested I come here to Win7  for help with these issues. Thank you for your response

 



#6 hamluis

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Posted 07 April 2018 - 04:29 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#7 joseibarra

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Posted 08 April 2018 - 04:04 AM

For your Windows Update issue:

 

Go to your Windows Update Settings and change it to Never check for updates, click OK to save the adjustment.

 

[attachment=203801:1.jpg]

 

Check if you can manually "Check for updates".

 

Either way restart your system, then go back to Windows Update and manually check for Updates again.

 

Do you have the same error message now or something else you will describe?

 

If Windows Update works now you can set your setting back to what they were before and if that is "Install updates automatically" you may want to think about that risky strategy.


Edited by joseibarra, 08 April 2018 - 06:49 AM.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#8 atazk

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Posted 08 April 2018 - 12:33 PM

Speccy: http://speccy.piriform.com/results/RtRK4rxMZVcLnBdQ2PUHKeG

 

Minitoolbox:

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Andrew (administrator) on 08-04-2018 at 12:25:49
Running from "C:\Users\Andrew\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Model:  Manufacturer:
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/08/2018 11:04:51 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040154, Class not registered
Operation:    Subscribing Writer
Context:
   Writer Class Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Writer Name: MSSearch Service Writer
   Writer Instance ID: {340f8445-8fde-4e9d-b111-d3aa7d634ec7}
 
Error: (04/08/2018 11:04:51 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and Name CEventSystem is [0x80040154, Class not registered
Operation:   Subscribing Writer
Context:
   Writer Class Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Writer Name: MSSearch Service Writer
   Writer Instance ID: {340f8445-8fde-4e9d-b111-d3aa7d634ec7}
 
Error: (04/08/2018 11:03:54 AM) (Source: SecurityCenter) (User: )
Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus, AntiSpyware and Firewall.
 
Error: (04/08/2018 11:03:53 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040154, Class not registered.
Operation:   Subscribing Write
Context:
   Writer Class Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Name: WMI Writer
   Writer Instance ID: {ff3451d7-10e7-4e25-81e2-25d4ad337a7b}
 
Error: (04/08/2018 11:03:53 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and Name CEventSystem is [0x80040154, Class not registered/
Operation:   Subscribing Writer
Context:
   Writer Class Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Name: WMI Writer
   Writer Instance ID: {ff3451d7-10e7-4e25-81e2-25d4ad337a7b}
 
Error: (04/08/2018 11:02:52 AM) (Source: SetupARService) (User: )
Description: Service cannot be started. System.NullReferenceException: Object reference not set to an instance of an object.
   at SetupAfterRebootService.SetupARService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (04/08/2018 11:02:43 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.
Details: System Writer object failed to subscribe to VSS.
System Error: 0x80042302 (unresolvable).
 
Error: (04/08/2018 11:02:43 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040154, Class not registered
Operation:    Subscribing Writer
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {2ab5a5c1-276d-481d-933d-a6ee79c4f299}
 
Error: (04/08/2018 11:02:43 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and Name CEventSystem is [0x80040154, Class not registered
Operation:    Subscribing Writer
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {2ab5a5c1-276d-481d-933d-a6ee79c4f299}
 
Error: (04/07/2018 12:00:01 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040154, Class not registered
Operation:    Instantiating VSS server
 
System errors:
=============
Error: (04/08/2018 11:12:35 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{310D8136-294A-4BE1-A36B-424D01B38014}.
The backup browser is stopping.
 
Error: (04/08/2018 11:10:02 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (04/08/2018 11:04:53 AM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
Description: Failed to start language pack setup wizard. Please restart the system and try running the wizard again.
 
Error: (04/08/2018 11:04:53 AM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
Description: CBS Client initialization failed. Last error: 0x80040154
 
Error: (04/08/2018 11:04:52 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147221164 = Class not registered
 
Error: (04/08/2018 11:04:52 AM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
 
Error: (04/08/2018 11:04:06 AM) (Source: DCOM) (User: )
Description: {7B33B0B5-F719-4B0B-B48A-0B8F20CA08A5}
 
Error: (04/08/2018 11:03:56 AM) (Source: Service Control Manager) (User: )
Description: The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.
 
Error: (04/08/2018 11:03:56 AM) (Source: Service Control Manager) (User: )
Description: The Application Virtualization Client service depends on the Application Virtualization Service Agent service which failed to start because of the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (04/08/2018 11:03:53 AM) (Source: Service Control Manager) (User: )
Description: The Windows Live ID Sign-in Assistant service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Microsoft Office Sessions:
=========================
Error: (04/08/2018 11:04:51 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040154, Class not registered/
Operation:   Subscribing Writer
Context:
   Writer Class Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Writer Name: MSSearch Service Writer
   Writer Instance ID: {340f8445-8fde-4e9d-b111-d3aa7d634ec7}
 
Error: (04/08/2018 11:04:51 AM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x80040154, Class not registered
Operation:  Subscribing Writer
Context:
   Writer Class Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Writer Name: MSSearch Service Writer
   Writer Instance ID: {340f8445-8fde-4e9d-b111-d3aa7d634ec7}
 
Error: (04/08/2018 11:03:54 AM) (Source: SecurityCenter)(User: )
Description: 
 
Error: (04/08/2018 11:03:53 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040154, Class not registered
Operation:    Subscribing Writer
Context:
   Writer Class Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Name: WMI Writer
   Writer Instance ID: {ff3451d7-10e7-4e25-81e2-25d4ad337a7b}
 
Error: (04/08/2018 11:03:53 AM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x80040154, Class not registered
Operation:   Subscribing Writer
Context:
   Writer Class Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Name: WMI Writer
   Writer Instance ID: {ff3451d7-10e7-4e25-81e2-25d4ad337a7b}
 
Error: (04/08/2018 11:02:52 AM) (Source: SetupARService)(User: )
Description: Service cannot be started. System.NullReferenceException: Object reference not set to an instance of an object.
   at SetupAfterRebootService.SetupARService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (04/08/2018 11:02:43 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:  System Writer object failed to subscribe to VSS.
System Error: 0x80042302 (unresolvable)
 
Error: (04/08/2018 11:02:43 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040154, Class not registered
Operation:   Subscribing Writer
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {2ab5a5c1-276d-481d-933d-a6ee79c4f299}
 
Error: (04/08/2018 11:02:43 AM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x80040154, Class not registered
Operation:   Subscribing Writer
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {2ab5a5c1-276d-481d-933d-a6ee79c4f299}
 
Error: (04/07/2018 12:00:01 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040154, Class not registered
Operation:  Instantiating VSS server
 
CodeIntegrity Errors:
===================================
  Date: 2018-01-19 23:44:04.837
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2018-01-19 23:44:04.759
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-09 22:13:29.898
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-09 22:13:29.788
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-09 17:25:28.866
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-09 16:34:20.799
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\nvlddmkm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-09 15:59:17.187
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\win32k.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-09 15:59:17.109
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\win32k.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-09 15:59:15.128
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\Netwsw00.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-11-09 15:59:15.003
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\Netwsw00.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{BE930E38-7BB3-45B6-85B2-5251F374F844}) (Version: 6.2.2 - Hewlett-Packard) Hidden
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader X (10.1.9) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.9 - Adobe Systems Incorporated)
Age of Empires II: HD Edition (HKLM-x32\...\Steam App 221380) (Version:  - )
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 384.94 - NVIDIA Corporation) Hidden
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Asmedia ASM104x USB 3.0 Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.12.5.0 - Asmedia Technology)
ASUS AI Recovery (HKLM-x32\...\{38253529-D97D-4901-AE53-5CC9736D3A2E}) (Version: 1.0.13 - ASUS)
ASUS FancyStart (HKLM-x32\...\{2B81872B-A054-48DA-BE3B-FA5C164C303A}) (Version: 1.0.8 - ASUSTeK Computer Inc.)
ASUS Live Update (HKLM-x32\...\{FA540E67-095C-4A1B-97BA-4D547DEC9AF4}) (Version: 3.0.6 - ASUS)
ASUS Power4Gear Hybrid (HKLM\...\{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}) (Version: 1.1.43 - ASUS)
ASUS SmartLogon (HKLM-x32\...\{64452561-169F-4A36-A2FF-B5E118EC65F5}) (Version: 1.0.0011 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.21 - asus)
AsusVibe2.0 (HKLM-x32\...\Asus Vibe2.0) (Version: 2.0.12.309 - ASUSTEK)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0010 - ASUS)
CCleaner (HKLM\...\CCleaner) (Version: 5.41 - Piriform)
Control ActiveX de Windows Live Mesh para conexiones remotas (HKLM-x32\...\{04668DF2-D32F-4555-9C7E-35523DCD6544}) (Version: 15.4.5722.2 - Microsoft Corporation)
CPUID CPU-Z 1.80 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Data Lifeguard Diagnostic for Windows 1.31 (HKLM-x32\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
Discord (HKCU\...\Discord) (Version: 0.0.300 - Discord Inc.)
Dragon's Dogma: Dark Arisen (HKLM\...\Steam App 367500) (Version:  - Capcom)
ETDWare PS/2-X64 8.0.5.3_WHQL (HKLM\...\Elantech) (Version: 8.0.5.3 - ELAN Microelectronic Corp.)
Fast Boot (HKLM\...\{13F4A7F3-EABC-4261-AF6B-1317777F0755}) (Version: 1.0.10 - ASUS)
FrostWire 6.5.3 (HKLM-x32\...\FrostWire 6) (Version: 6.5.3.240 - FrostWire LLC)
Galeria de Fotografias do Windows Live (HKLM-x32\...\{0EC0B576-90F9-43C3-8FAD-A4902DF4B8F4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galería fotográfica de Windows Live (HKLM-x32\...\{E85A4EFC-82F2-4CEE-8A8E-62FDAD353A66}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Geeks3D FurMark 1.20.0.1 (HKLM-x32\...\{2397CAD4-2263-4CD0-96BE-E43A980B9C9A}_is1) (Version:  - Geeks3D)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 65.0.3325.181 - Google Inc.)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version:  - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Happy Cloud Client (HKCU\...\HappyCloud) (Version: 1.386 - Happy Cloud, Inc.)
Hotspot Shield 4.08 (HKLM-x32\...\HotspotShield) (Version: 4.08 - AnchorFree Inc.)
Intel Processor Diagnostic Tool 64Bit (HKLM\...\{6D3B2650-6767-49B6-A63E-CD410C653B05}) (Version: 17.0.0 - Intel Corporation)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® + High Speed (HKLM\...\{BEE86606-EFB5-4353-9F34-29E0C59CDCFA}) (Version: 15.2.0.0284 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® Turbo Boost Technology Monitor (HKLM\...\{39F4C6F9-618A-4E5B-8FB2-6BD661174E32}) (Version: 1.0.400.4 - Intel)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{181BBF43-CA17-4E1A-A78D-81E67A57B8A4}) (Version: 15.02.0000.1258 - Intel Corporation)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 8 Update 111 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
Java 8 Update 111 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
JDownloader 2 (HKLM\...\jdownloader2) (Version: 2.0 - AppWork GmbH)
Jotun (HKLM\...\Steam App 323580) (Version:  - Thunder Lotus Games)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
League of Legends (HKLM-x32\...\{E80C09B5-A296-47E9-BD4B-BCCF2FDCA13E}) (Version: 4.1.2 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 4.1.2) (Version: 4.1.2 - Riot Games)
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
Media Player Codec Pack 4.2.1 (HKLM-x32\...\Media Player - Codec Pack) (Version: 4.2.1 - Media Player Codec Pack)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50906.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Mount&Blade Warband (HKLM-x32\...\Mount&Blade Warband) (Version:  - )
Mozilla Firefox 37.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 37.0.1 (x86 en-US)) (Version: 37.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 33.1.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NAOS8200 Software (HKLM-x32\...\{F830AF52-F1FE-4D7E-8652-4C3A6AB7086B}) (Version: 1.00 - Mionix)
Nexon Game Manager (HKLM-x32\...\{289AC7E0-0AEE-4a7b-913C-709D9803D23E}) (Version:  - )
Nexus Mod Manager (HKLM\...\6af12c54-643b-4752-87d0-8335503010de_is1) (Version: 0.63.14 - Black Tree Gaming)
Nuance PDF Reader (HKLM-x32\...\{B480904D-F73F-4673-B034-8A5F492C9184}) (Version: 6.00.0041 - Nuance Communications, Inc.)
NVIDIA GeForce Experience 3.13.1.30 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.13.1.30 - NVIDIA Corporation)
NVIDIA Graphics Driver 384.94 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 384.94 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.17.0524 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0524 - NVIDIA Corporation)
OpenOffice 4.1.3 (HKLM-x32\...\{EEA30AEB-8BA7-465B-85D4-098BB99733E7}) (Version: 4.13.9783 - Apache Software Foundation)
Path of Exile (HKLM-x32\...\{90A4562F-D4A1-4B65-906D-41F236CF6902}) (Version: 1.3.1.41331 - Grinding Gear Games)
Path of Exile (HKLM-x32\...\Steam App 238960) (Version:  - Grinding Gear Games)
Peek Through (HKLM-x32\...\Peek Through) (Version:  - )
PowerISO (HKLM-x32\...\PowerISO) (Version: 7.0 - Power Software Ltd)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Rainmeter (HKLM-x32\...\Rainmeter) (Version: 2.5 beta r1819 - )
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.38.113.2011 - Realtek)
Realtek USB 2.0 Reader Driver (HKLM-x32\...\{62BBB2F0-E220-4821-A564-730807D2C34D}) (Version: 6.1.7600.10001 - Realtek Semiconductor Corp.)
RuneScape Launcher 2.2.4 (HKLM\...\RuneScape Launcher_is1) (Version: 2.2.4 - Jagex Ltd)
Skype Click to Call (HKLM-x32\...\{873F8E7C-10E6-449F-BD7E-5FBA7C8E1C9B}) (Version: 8.5.0.9167 - Microsoft Corporation)
Skype™ 6.14 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.14.104 - Skype Technologies S.A.)
Sonic Focus (HKLM-x32\...\{09BCB9CE-964B-4BDA-AE46-B5A0ABEF1D3F}) (Version: 1.0.0.4 - Synopsys )
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
Star Wars: The Old Republic (HKLM-x32\...\{3B11D799-48E0-48ED-BFD7-EA655676D8BB}) (Version: 1.00 - Electronic Arts, Inc.)
STDU Viewer version 1.6.180.0 (HKLM-x32\...\STDU Viewer_is1) (Version: 1.6.180.0 - STDUtility)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
syncables desktop SE (HKLM-x32\...\{341697D8-9923-445E-B42A-529E5A99CB7A}) (Version: 5.5.746.11492 - syncables)
System Requirements Lab for Intel (HKLM-x32\...\{04C4B49D-45D9-4A28-9ED1-B45CBD99B8C7}) (Version: 4.5.24.0 - Husdawg, LLC)
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.15.1 - TeamSpeak Systems GmbH)
The Elder Scrolls V Skyrim Special Edition (HKLM-x32\...\The Elder Scrolls V Skyrim Special Edition_is1) (Version:  - )
Torchlight II (HKLM-x32\...\Steam App 200710) (Version:  - )
Trend Micro Titanium Internet Security (HKLM\...\{ABBD4BA8-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 3.0 - Trend Micro Inc.)
Trend Micro Titanium Internet Security (HKLM\...\{ABBD4BA9-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 3.00 - Trend Micro Inc.) Hidden
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Vindictus (HKLM-x32\...\Steam App 212160) (Version:  - Nexon)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)
Vulkan Run Time Libraries 1.0.42.1 (HKLM\...\VulkanRT1.0.42.1) (Version: 1.0.42.1 - LunarG, Inc.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.31.0 - ASUS)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
Wireless Console 3 (HKLM-x32\...\{20FDF948-C8ED-4543-A539-F7F4AEF5AFA2}) (Version: 3.0.19 - ASUS)
WModem Driver Installer (HKLM-x32\...\HTC_WModemDriver) (Version: 2.0.6.7 - HTC)
Wolcen: Lords of Mayhem (HKLM\...\Steam App 424370) (Version:  - WOLCEN Studio)
用于远程连接的 Windows Live Mesh ActiveX 控件(简体中文) (HKLM-x32\...\{F992409C-9D10-4AE2-BAEB-B5409AD3785E}) (Version: 15.4.5722.2 - Microsoft Corporation)
適用遠端連線的 Windows Live Mesh ActiveX 控制項 (HKLM-x32\...\{622DE1BE-9EDE-49D3-B349-29D64760342A}) (Version: 15.4.5722.2 - Microsoft Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 47%
Total physical RAM: 8102.7 MB
Available physical RAM: 4238.03 MB
Total Virtual: 16203.57 MB
Available Virtual: 11952.59 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:279.45 GB) (Free:137.12 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:394.18 GB) (Free:39.67 GB) NTFS
 
========================= Users: ========================================
User accounts for \\FELLSTAR
 
Administrator            Andrew                   Anita                    
blank                    Guest                    
 
 
**** End of log ****

Edited by hamluis, 08 April 2018 - 06:18 PM.


#9 hamluis

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Posted 08 April 2018 - 06:20 PM

Try posting the link to the Speccy Snapshot again, please.

 

Louis



#10 atazk

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Posted 08 April 2018 - 06:52 PM

Specs are:

Asus K53SV

Intel Core i7 2670QM @2.20GHz

8GB DDR3 (samsung)

Nvidia GeForce GT 540M

 

Speccy: http://speccy.piriform.com/results/aqsl7OyPsqF4pR2mQTR3S2O



#11 hamluis

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Posted 09 April 2018 - 06:18 AM

Something is amiss.

 

To me...it looks like your Windows install is completely broken...my speculation would be either from malware or a hardware problem.  I don't see enough information to do anything more than speculate.

 

Try running the sfc /scannow command...and then try posting a new Speccy Snapshot link.

 

Run sfc scannow command prompt, Aura - http://www.bleepingcomputer.com/forums/t/579699/missing-uxthemedll-file/?p=3736491

 

Louis



#12 atazk

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Posted 09 April 2018 - 10:53 AM

Wasnt able to run sfc:

 

241a4ib.jpg



#13 hamluis

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Posted 09 April 2018 - 12:26 PM

I would run a hard drive diagnostic on the hard drive, lacking any useful information pointing in another direction.  If the drive has problems...then Windows and everything else on the drive...would have the possibility of problems.

 

SeaTools For Windows (Maxtor, Seagate, Samsung only) Download - http://www.seagate.com/files/www-content/support-content/downloads/seatools/en-us/seatools-for-windows-en-us.pdf , I would run the long generic diagnostic.  this will take some time, depending on the size and the condition of the drive.

 

Louis



#14 atazk

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Posted 11 April 2018 - 09:34 PM

Hard drive is Western digital so i used the tool they have available. Can also try a 3rd party checker if you can recommend one.

 

Diagnostic never completed

 

r8cwug.jpg

 

So should I look to replace hard drive?



#15 hamluis

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Posted 12 April 2018 - 06:16 AM

The drive needs to be replaced, IMO.  In some cases, reformatting the drive may yield something of a restoration of drive usefulness...since bad sectors are marked and not used when a format is done...but bad sectors can also be an indication of mechanical problems with the drive (which will again become evident after a reformat).

 

Louis






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