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DNS Hijack / Malware?


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6 replies to this topic

#1 Sluggy

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Posted 04 April 2018 - 12:35 AM

Hello,

 

I am running into a major issue. A week ago I received a message from Avast saying my DNS was being Hijacked. After clicking fix I thought I was good. The issue came back and so I ran Malwarebytes, Avast, and F-secure Router Checker all came back negative. However, I have been noticing some issues, first my clock was off by one hour, I changed that back to normal in the bios, second when googling, some websites would not load displaying the message, "SSL_ERROR_RX_RECORD_TOO_LONG"

 

I decided to run run safe mode but ran into issue there as well. First, when I get to the log in screen, after about 10 seconds it restarts the computer. Second, when I type in the password, it says my password is incorrect and then after 10 seconds reboots.

 

So far, here are all of the tools I have run (not in safemode)

Avast

Malwarbytes

F-secure Router Checker

adwcleaner

FRST64

rkill

Sophos Virus Removal Tool

tdsskiller

Trend Micro House Call

 

Help will be truly appreciated, thank you.


Edited by hamluis, 04 April 2018 - 05:18 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Condobloke

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Posted 04 April 2018 - 12:41 AM

have you rebooted your router/modem  ?

 

unplug it

 

leave it unplugged for a few minutes...plug it back in so it reboots.

 

There is also a tiny pinhole in the side or the back of the router/modem....you can insert the end of a paper clip in there and hold it for twenty seconds and then release it.

 

This will reset the router/modem......be aware you may need the router/modems password to reset it......some require , some dont

 

The reboot is worth a try


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

 

 

 

 

 


#3 Sluggy

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Posted 04 April 2018 - 12:44 AM

I completely forgot to mention that I am using my phone as a tether. I have restarted my phone since it happened.

Edited by Sluggy, 04 April 2018 - 12:45 AM.


#4 Condobloke

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Posted 04 April 2018 - 01:11 AM

I would assume your phone is an android of some type

 

I am not sure how that effects your situation....This is not my area of expertise. Does your phone have any anti virus etc etc ?

 

If it doesn't then I would further assume that any infection/etc etc etc on the phone may also cause issues on the pc....although I must admit I am not sure about that

 

Hopefully someone with greater knowledge will chime in here


Edited by Condobloke, 04 April 2018 - 01:11 AM.

Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

 

 

 

 

 


#5 boopme

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Posted 04 April 2018 - 12:21 PM

Hello post your FRST log in a new topic here,,,
https://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Sluggy

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Posted 04 April 2018 - 12:42 PM

Hello boopme,

 

Thank you, I went ahead and posted it. I also attached them as txts (including the additional scan) just in case someone prefers reading those. And yes, condobloke, my phone is an Android. I am running AVG on my phone and that has not detected anything suspicious, also ran F-secure's Router Checker and it came back fine.



#7 boopme

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Posted 05 April 2018 - 09:34 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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