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Computer crashing often and experiencing multiple problems


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6 replies to this topic

#1 Loriene

Loriene

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Posted 03 April 2018 - 11:23 PM

There are multiple problems that have occured on my computer since around, or maybe later than, March 8th of this year.

 

Basically, if I use intensive programs, my computer crashes. Before these problems occured, my PC was completely fine and could render projects at at most 3 hours. It never crashed.

 

One of my main problems is that I cannot render my video project through Adobe Media Encoder, even though I was able to render video projects just fine before. The video project, which lasts for about 12 seconds and uses the plugins twitch, magic bullet looks, and s_shake along with 3D camera, stops rendering a minute into rendering it through Adobe Media Encoder, showing an unknown error in the log. Even if I cut the project in half and render from the middle, it still crashes a minute into rendering and this time, and shows “Windows has encountered a critical problem and will restart automatically in one minute. Please save your work now.”

 

This message occured more often before I tried removing all threats through Malwarebytes, because I suspected it might be a virus. It still occurs sometimes, especially if I’m using more than one program at a time.

  • When I am using more than one program at a time, for example, Chrome and Adobe After Effects, both crash after leaving them on for a while.

  • Even if I’m not using intensive programs and I’m just using two browsers, both will crash after some time.

  • Even if I’m using only one program, if I leave the PC on for a while and it goes into sleep mode, often it I’ll have to log back in and I can type my password, but I won’t be able to press enter. After waiting a while, the PC crashes and restarts itself.

  • A more recent problem that’s popped up is that even if I just use Chrome and leave just  4-5 tabs open, Chrome will crash a few minutes later. When I try to open up Chrome again, it crashes immediately and then my whole computer crashes.

Not to mention, the MP4 files that I had renamed to MOV worked in Adobe After Effects prior to this problem. Now, they won’t work in Adobe After Effects and show as missing video files. I usually like using MOV files because they don’t glitch in After Effects like MP4 files do.

 

So far, I’ve downloaded Malwarebytes, Panda Dome, Microsoft Security Essentials and Avast to scan and get rid of problems with viruses on my computer. I also updated my drivers with Avast. The problems still persist.

I suspect that it could be because my CPU overheated, because my PC always makes loud noises while it’s rendering, and I render video projects often. However, my video projects are always under 15 seconds.

 

I’ve also checked to see how high the temperature of my CPU goes up when I render in Adobe Media Encoder, and it will only go up 66 degrees at most. It stays between 50 - 66 degrees.

 

Specs:

Operating System - Windows 7 Ultimate Service Pack 1 (32 bit)

Processor - AMD Phenom™ 9500 Quad-Core Processor, 2200 Mhz

Graphics Card - NVIDIA GeForce 8500 GT

System Model - GX612AAR-ABA m8330f

RAM - 3.00 GB (Memory Type: DDR2 [PC2-5300])

 

I will provide more computer specs if asked ^^


Edited by hamluis, 07 April 2018 - 08:37 AM.


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#2 hamluis

hamluis

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Posted 04 April 2018 - 05:23 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 Loriene

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Posted 07 April 2018 - 01:53 AM

Sorry for the late reply, this is what I have from Speccy:  http://speccy.piriform.com/results/AnvoqqYXcsL5KT0bcOi7wzU

 

As well as what I got from MiniToolBox:

 

MiniToolBox by Farbar  Version: 17-06-2016

Ran by Bethany (administrator) on 05-04-2018 at 23:44:30

Running from "C:\Users\Bethany\Desktop"

Microsoft Windows 7 Ultimate  Service Pack 1 (X86)

Model: GX612AAR-ABA m8330f Manufacturer: HP-Pavilion

Boot Mode: Normal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (04/05/2018 11:16:09 PM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/05/2018 11:13:28 PM) (Source: Software Protection Platform Service) (User: )

Description: License Activation Scheduler (sppuinotify.dll) failed with the following error code:

0x8007000E

 

Error: (04/05/2018 11:13:25 PM) (Source: Wininit) (User: )

Description: A critical system process, C:\Windows\system32\lsass.exe, failed with status code c0000005.  The machine must now be restarted.

 

Error: (04/05/2018 11:13:22 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 3201608

 

Error: (04/05/2018 11:13:22 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledEvent 3201608

 

Error: (04/05/2018 11:13:16 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (04/05/2018 10:20:15 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 20810

 

Error: (04/05/2018 10:20:15 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledEvent 20810

 

Error: (04/05/2018 10:20:15 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (04/05/2018 10:20:14 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 19625

 

System errors:

=============

Error: (04/05/2018 11:17:29 PM) (Source: Service Control Manager) (User: )

Description: The Wondershare Application Framework Service service hung on starting.

 

Error: (04/05/2018 11:15:50 PM) (Source: EventLog) (User: )

Description: The previous system shutdown at 11:13:22 PM on ‎4/‎5/‎2018 was unexpected.

 

Error: (04/05/2018 11:13:46 PM) (Source: Service Control Manager) (User: )

Description: The WerSvc service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: %%1722 = The RPC server is unavailable.  To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

 

Error: (04/05/2018 11:13:31 PM) (Source: Service Control Manager) (User: )

Description: The WerSvc service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: %%1722 = The RPC server is unavailable.  To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

 

Error: (04/05/2018 11:13:27 PM) (Source: Service Control Manager) (User: )

Description: The WinHTTP Web Proxy Auto-Discovery Service service failed to start due to the following error: %%1069 = The service did not start due to a logon failure.

 

Error: (04/05/2018 11:13:27 PM) (Source: Service Control Manager) (User: )

Description: The WinHttpAutoProxySvc service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: %%1722 = The RPC server is unavailable.  To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

 

Error: (04/05/2018 11:13:26 PM) (Source: Microsoft-Windows-GroupPolicy) (User: Bethany-PC)

Description: The processing of Group Policy failed. Windows attempted to retrieve new Group Policy settings for this user or computer. Look in the details tab for error code and description. Windows will automatically retry this operation at the next refresh cycle. Computers joined to the domain must have proper name resolution and network connectivity to a domain controller for discovery of new Group Policy objects and settings. An event will be logged when Group Policy is successful.

 

Error: (04/05/2018 11:13:25 PM) (Source: Service Control Manager) (User: )

Description: The WerSvc service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: %%1722 = The RPC server is unavailable.  To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

 

Error: (04/05/2018 11:13:24 PM) (Source: Service Control Manager) (User: )

Description: The WinHTTP Web Proxy Auto-Discovery Service service failed to start due to the following error: %%1069 = The service did not start due to a logon failure.

 

Error: (04/05/2018 11:13:24 PM) (Source: Service Control Manager) (User: )

Description: The WinHttpAutoProxySvc service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: %%1722 = The RPC server is unavailable.  To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

 

Microsoft Office Sessions:

=========================

Error: (04/05/2018 11:16:09 PM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/05/2018 11:13:28 PM) (Source: Software Protection Platform Service)(User: )

Description: 0x8007000E

 

Error: (04/05/2018 11:13:25 PM) (Source: Wininit)(User: )

Description: C:\Windows\system32\lsass.exec0000005

 

Error: (04/05/2018 11:13:22 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 3201608

 

Error: (04/05/2018 11:13:22 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledEvent 3201608

 

Error: (04/05/2018 11:13:16 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (04/05/2018 10:20:15 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 20810

 

Error: (04/05/2018 10:20:15 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledEvent 20810

 

Error: (04/05/2018 10:20:15 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (04/05/2018 10:20:14 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 19625

 

CodeIntegrity Errors:

===================================

 Date: 2017-11-04 14:11:06.509

 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

 

 Date: 2017-11-04 14:11:06.322

 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

 

 Date: 2017-11-04 14:11:06.135

 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

 

 Date: 2017-11-04 14:11:06.026

 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

 

 Date: 2017-11-04 14:11:05.870

 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

 

 Date: 2017-11-04 13:59:17.903

 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

 

 Date: 2017-11-04 13:59:17.731

 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

 

 Date: 2017-11-04 13:59:17.575

 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

 

 Date: 2017-11-04 13:59:17.404

 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

 

 Date: 2017-11-04 13:59:17.248

 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.5.0.44090 - BitTorrent Inc.)

7-Zip 17.01 beta (HKLM\...\7-Zip) (Version: 17.01 beta - Igor Pavlov)

Adapter (HKLM\...\{86085790-0A1A-4098-8CA9-579DB8F2771D}_is1) (Version:  - Macroplant, LLC)

Adobe After Effects CS4 (HKLM\...\{45EC816C-0771-4C14-AE6D-72D1B578F4C8}) (Version: 9 - Adobe Systems Incorporated) Hidden

Adobe After Effects CS4 (HKLM\...\Adobe_3dcb365ab9e01871fb8c6f27b0ea079) (Version: 9 - Adobe Systems Incorporated)

Adobe After Effects CS4 Presets (HKLM\...\{44E240EC-2224-4078-A88B-2CEE0D3016EF}) (Version: 9 - Adobe Systems Incorporated) Hidden

Adobe After Effects CS4 Third Party Content (HKLM\...\{67A9747A-E1F5-4E9A-81CC-12B5D5B81B6E}) (Version: 9 - Adobe Systems Incorporated) Hidden

Adobe AIR (HKLM\...\{19687AD5-7E54-4C5E-A796-125C95079C1D}) (Version: 21.0.0.176 - Adobe Systems Incorporated) Hidden

Adobe AIR (HKLM\...\Adobe AIR) (Version: 21.0.0.176 - Adobe Systems Incorporated)

Adobe Anchor Service CS4 (HKLM\...\{1618734A-3957-4ADD-8199-F973763109A8}) (Version: 2.0 - Adobe Systems Incorporated) Hidden

Adobe Bridge CS4 (HKLM\...\{83877DB1-8B77-45BC-AB43-2BAC22E093E0}) (Version: 3 - Adobe Systems Incorporated) Hidden

Adobe CMaps CS4 (HKLM\...\{94D398EB-D2FD-4FD1-B8C4-592635E8A191}) (Version: 2.0 - Adobe Systems Incorporated) Hidden

Adobe Color Video Profiles AE CS4 (HKLM\...\{B15381DD-FF97-4FCD-A881-ED4DB0975500}) (Version: 2.0 - Adobe Systems Incorporated) Hidden

Adobe CS4 American English Speech Analysis Models (HKLM\...\{297190A1-4B0D-4CD6-8B9F-3907F15C3FD8}) (Version: 1 - Adobe Systems Incorporated) Hidden

Adobe Default Language CS4 (HKLM\...\{C52E3EC1-048C-45E1-8D53-10B0C6509683}) (Version: 2.0 - Adobe Systems Incorporated) Hidden

Adobe Device Central CS4 (HKLM\...\{67F0E67A-8E93-4C2C-B29D-47C48262738A}) (Version: 2 - Adobe Systems Incorporated) Hidden

Adobe Dynamiclink Support (HKLM\...\{60DB5894-B5A1-4B62-B0F3-669A22C0EE5D}) (Version: 1 - Adobe Systems Incorporated) Hidden

Adobe Encore CS4 (HKLM\...\{5EAD5443-7194-46CC-A055-428E6ABB1BAF}) (Version: 4 - Adobe Systems Incorporated) Hidden

Adobe Encore CS4 Codecs (HKLM\...\{FB2A5FCC-B81B-48C2-A009-7804694D83E9}) (Version: 4 - Adobe Systems Incorporated) Hidden

Adobe ExtendScript Toolkit CS4 (HKLM\...\{F8EF2B3F-C345-4F20-8FE4-791A20333CD5}) (Version: 3.0.0 - Adobe Systems Incorporated) Hidden

Adobe Extension Manager CS4 (HKLM\...\{054EFA56-2AC1-48F4-A883-0AB89874B972}) (Version: 2.0 - Adobe Systems Incorporated) Hidden

Adobe Flash Player 29 PPAPI (HKLM\...\Adobe Flash Player PPAPI) (Version: 29.0.0.113 - Adobe Systems Incorporated)

Adobe Flash Player ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 9.0.45.0 - Adobe Systems Incorporated)

Adobe Fonts All (HKLM\...\{FCDD51BB-CAD0-4BB1-B7DF-CE86D1032794}) (Version: 2.0 - Adobe Systems Incorporated) Hidden

Adobe Media Encoder CS4 (HKLM\...\{DEB90B8E-0DCB-48CE-B90E-8842A2BD643E}) (Version: 1.0 - Adobe Systems Incorporated) Hidden

Adobe Media Encoder CS4 Additional Exporter (HKLM\...\{BE9CEAAA-F069-4331-BF2F-8D350F6504F4}) (Version: 1.0 - Adobe Systems Incorporated) Hidden

Adobe Media Encoder CS4 Dolby (HKLM\...\{EE353798-E875-42E0-B58D-7E6696182EA8}) (Version: 1.0 - Adobe Systems Incorporated) Hidden

Adobe Media Encoder CS4 Exporter (HKLM\...\{561968FD-56A1-49FD-9ED0-F55482C7C5BC}) (Version: 1.0 - Adobe Systems Incorporated) Hidden

Adobe Media Encoder CS4 Importer (HKLM\...\{8186FF34-D389-4B7E-9A2F-C197585BCFBD}) (Version: 1.0 - Adobe Systems Incorporated) Hidden

Adobe MotionPicture Color Files CS4 (HKLM\...\{B05DE7B7-0B40-4411-BD4B-222CAE2D8F15}) (Version: 2.0 - Adobe Systems Incorporated) Hidden

Adobe OnLocation CS4 (HKLM\...\{7406DF60-016D-476B-A2C7-55D997592047}) (Version: 4 - Adobe Systems Incorporated) Hidden

Adobe Output Module (HKLM\...\{BB4E33EC-8181-4685-96F7-8554293DEC6A}) (Version: 2.0 - Adobe Systems Incorporated) Hidden

Adobe PDF Library Files CS4 (HKLM\...\{F93C84A6-0DC6-42AF-89FA-776F7C377353}) (Version: 9.0 - Adobe Systems Incorporated) Hidden

Adobe Premiere Pro CS4 (HKLM\...\{D499F8DE-3F31-4900-9157-61061613704B}) (Version: 4 - Adobe Systems Incorporated) Hidden

Adobe Premiere Pro CS4 (HKLM\...\{DE3BB35E-C0CE-4CA1-9CB4-CD9E69364BD9}) (Version: 4 - Adobe Systems Incorporated) Hidden

Adobe Premiere Pro CS4 (HKLM\...\Adobe_26b63376f4efc354dae41af6b5e3343) (Version: 4 - Adobe Systems Incorporated)

Adobe Premiere Pro CS4 Functional Content (HKLM\...\{B169BC97-B8AA-4ACA-9CF2-9D0FF5BABDF7}) (Version: 4 - Adobe Systems Incorporated) Hidden

Adobe Premiere Pro CS4 Third Party Content (HKLM\...\{C938BE91-3BB5-4B84-9EF6-88F0505D0038}) (Version: 4 - Adobe Systems Incorporated) Hidden

Adobe Reader 8.1.0 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A81000000003}) (Version: 8.1.0 - Adobe Systems Incorporated)

Adobe Setup (HKLM\...\{411F3ABA-2AB5-4799-AA19-6ADF0A8F7424}) (Version: 2.0 - Adobe Systems Incorporated) Hidden

Adobe Setup (HKLM\...\{566BB41D-F006-4956-A5D3-94D8DFFA7F51}) (Version: 2.0 - Adobe Systems Incorporated) Hidden

Adobe Type Support CS4 (HKLM\...\{820D3F45-F6EE-4AAF-81EF-CE21FF21D230}) (Version: 9.0 - Adobe Systems Incorporated) Hidden

Adobe Update Manager CS4 (HKLM\...\{05308C4E-7285-4066-BAE3-6B50DA6ED755}) (Version: 6.0.0 - Adobe Systems Incorporated) Hidden

Adobe XMP Panels CS4 (HKLM\...\{3A4E8896-C2E7-4084-A4A4-B8FD1894E739}) (Version: 2.0 - Adobe Systems Incorporated) Hidden

AdobeColorCommonSetRGB (HKLM\...\{16E6D2C1-7C90-4309-8EC4-D2212690AAA4}) (Version: 2.0 - Adobe Systems Incorporated) Hidden

AMP WinOFF 5.0.1 (HKLM\...\AMP WinOFF) (Version: 5.0.1 - Alberto Martinez Perez)

Apple Application Support (32-bit) (HKLM\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)

Apple Mobile Device Support (HKLM\...\{A75CA58D-DB9C-4D14-9428-E0C7B0F623DC}) (Version: 9.0.0.26 - Apple Inc.)

Apple Software Update (HKLM\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)

BitTorrent (HKCU\...\BitTorrent) (Version: 7.10.0.43917 - BitTorrent Inc.)

Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)

Camtasia Studio 8 (HKLM\...\{80AE23DF-71A4-4E3F-B931-F93AB5DF0BDD}) (Version: 8.4.2.1768 - TechSmith Corporation)

Canon MF4320-4350 (HKLM\...\{99A5569D-9F86-4f32-A227-1538B731DA42}) (Version:  - )

Cards_Calendar_OrderGift_DoMorePlugout (HKLM\...\{4CACFCD9-F71B-413A-8DF5-1A6419D5CDC6}) (Version: 1.00.0000 - Hewlett-Packard) Hidden

CCleaner (HKLM\...\CCleaner) (Version: 5.36 - Piriform)

Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)

Core Temp 1.11 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.11 - ALCPU)

CyberLink DVD Suite Deluxe (HKLM\...\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 5.5.1019 - CyberLink Corp.)

D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden

Digital Video Repair 3.5.0.2 (HKLM\...\Digital VideoRepair_is1) (Version: 3.5.0.2 - Rising Research)

Discord (HKCU\...\Discord) (Version: 0.0.300 - Discord Inc.)

Drawpile 1.0.6 (HKLM\...\{DC47B534-E365-4054-85F0-2E7C6CCB76CC}_is1) (Version: 1.0.6 - )

Dropbox (HKLM\...\Dropbox) (Version: 46.4.65 - Dropbox, Inc.)

Dropbox Update Helper (HKLM\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.59.1 - Dropbox, Inc.) Hidden

Enhanced Multimedia Keyboard Solution (HKLM\...\KBD) (Version:  - Hewlett-Packard)

FireAlpaca 1.7.5 (HKLM\...\FireAlpaca_is1) (Version: 1.7.5 - firealpaca.com)

GenArts Sapphire Plug-ins 6.14 for After Effects and Compatible (HKLM\...\GenArts Sapphire AE_is1) (Version:  - )

Google Chrome (HKLM\...\Google Chrome) (Version: 65.0.3325.181 - Google Inc.)

Google Earth Pro (HKLM\...\{FA1BBF34-E994-4310-95D7-BE93092B8E61}) (Version: 7.3.1.4507 - Google)

Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden

HandBrake 1.0.7 (HKLM\...\HandBrake) (Version: 1.0.7 - )

Hewlett-Packard Active Check (HKLM\...\{254C37AA-6B72-4300-84F6-98A82419187E}) (Version: 1.1.11.0 - Hewlett-Packard) Hidden

Hewlett-Packard Asset Agent for Health Check (HKLM\...\{669D4A35-146B-4314-89F1-1AC3D7B88367}) (Version: 2.0.62.5 - HP) Hidden

HP Active Support Library (HKLM\...\{11BB336F-0E58-4977-B866-F24FA334616B}) (Version: 2.3.0.2 - Hewlett-Packard)

HP Customer Experience Enhancements (HKLM\...\{AFAD41A9-9687-48A3-848F-693C11451433}) (Version: 5.4.0.2360 - Hewlett-Packard)

HP Easy Setup - Frontend (HKLM\...\{9885A11E-60E4-417C-B58B-8B31B21C0B8A}) (Version: 5.4.0.2430 - Hewlett-Packard)

HP On-Screen Cap/Num/Scroll Lock Indicator (HKLM\...\OsdMaestro) (Version:  - Hewlett-Packard)

HP Photosmart Essential 2.5 (HKLM\...\HP Photosmart Essential) (Version: 2.5 - HP)

HP Total Care Advisor (HKLM\...\{e96b3d28-47d6-43cc-98fd-7069eeab6b11}) (Version: 1.4.20.2435 - Hewlett-Packard)

HP Update (HKLM\...\{11B83AD3-7A46-4C2E-A568-9505981D4C6F}) (Version: 4.000.007.003 - Hewlett-Packard)

HPPhotoSmartPhotobookWebPack1 (HKLM\...\{12A76360-388E-4B27-ABEB-D5FC5378DD2A}) (Version: 1.00.0000 - Hewlett-Packard) Hidden

iSkysoft Helper Compact 2.5.2 (HKLM\...\{9BF12010-8799-41A5-A671-E9CFDE9E79F3}_is1) (Version: 2.5.2 - iSkysoft)

iSkysoft iMedia Converter Deluxe(Build 9.0.0.1) (HKLM\...\iSkysoft iMedia Converter Deluxe_is1) (Version: 9.0.0.1 - iSkysoft Software)

Java 8 Update 144 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F32180144F0}) (Version: 8.0.1440.1 - Oracle Corporation)

Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.144.1 - Oracle Corporation) Hidden

join.me (HKCU\...\JoinMe) (Version: 3.3.0.5346 - LogMeIn, Inc.)

LabelPrint (HKLM\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.2.2209 - CyberLink Corp.)

LightScribe System Software  1.10.16.1 (HKLM\...\{E6CFBFB5-9232-410C-B353-AF6E614B2681}) (Version: 1.10.16.1 - http://www.lightscribe.com)

LightScribe Template Labeler (HKLM\...\{3EBA6E7C-3DF6-48AE-B87B-4CAFB2C1C3F7}) (Version: 1.10.13.1 - LightScribe)

Lightshot-5.4.0.10 (HKLM\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.4.0.10 - Skillbrains)

LogonStudio (HKLM\...\LogonStudio) (Version: 1.7 - Stardock Corporation)

Magic Bullet Suite 32-bit (HKLM\...\{A93C9142-A903-4038-884C-F4F34D44ACB6}) (Version: 11.1.1 - Red Giant Software) Hidden

Magic Bullet Suite 32-bit (HKLM\...\InstallShield_{A93C9142-A903-4038-884C-F4F34D44ACB6}) (Version: 11.1.1 - Red Giant Software)

Malwarebytes version 3.4.4.2398 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.4.4.2398 - Malwarebytes)

McAfee WebAdvisor (HKLM\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.183 - McAfee, Inc.)

Microsoft .NET Framework 4.7.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02558 - Microsoft Corporation)

Microsoft Office Home and Student 60 day trial (HKLM\...\OfficeTrial) (Version:  - )

Microsoft Office Outlook Connector (HKLM\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)

Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)

Microsoft Office Standard Edition 2003 (HKLM\...\{91120409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)

Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.10.209.0 - Microsoft Corporation)

Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)

Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)

Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)

Movie Maker (HKLM\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden

Movie Maker (HKLM\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden

Mozilla Firefox 43.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 43.0.1 (x86 en-US)) (Version: 43.0.1 - Mozilla)

Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 43.0.1.5828 - Mozilla)

muvee autoProducer 6.1 (HKLM\...\{E8C2622C-9FF1-4F60-8008-A0208154F9F3}) (Version: 6.10.050 - muvee Technologies)

My HP Games (HKLM\...\WildTangent hp Master Uninstall) (Version: HPCMPQ1902 - WildTangent)

NETGEAR WNDA3100v2 wireless USB 2.0 adapter (HKLM\...\{3C7839E7-21F4-49E0-B4D5-AC8ED818CCB0}) (Version: 1.03.000 - NETGEAR)

NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.4 - NVIDIA Corporation)

NVIDIA Graphics Driver 296.19 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 296.19 - NVIDIA Corporation)

NVIDIA Update 1.7.12 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.7.12 - NVIDIA Corporation)

Opera Stable 52.0.2871.40 (HKCU\...\Opera 52.0.2871.40) (Version: 52.0.2871.40 - Opera Software)

Panda Safe Web (HKLM\...\pandasecuritytb) (Version: 4.3.1.29 - Panda Security and Visicom Media Inc.)

Photo Common (HKLM\...\{CAA0F57A-BA8C-4AD8-AA03-F32B0E4F5623}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden

Photo Gallery (HKLM\...\{07AAB66E-4718-422D-9218-4AFB3C922A71}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden

Photo Gallery (HKLM\...\{C992FFE0-AC32-4FA9-BC9A-F1637B9E655D}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden

Photoshop Camera Raw (HKLM\...\{CC75AB5C-2110-4A7F-AF52-708680D22FE8}) (Version: 5.0 - Adobe Systems Incorporated) Hidden

Pixel Bender Toolkit (HKLM\...\{43509E18-076E-40FE-AF38-CA5ED400A5A9}) (Version: 1.0 - Adobe Systems Incorporated) Hidden

Power2Go (HKLM\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.3417 - CyberLink Corp.)

PowerDirector (HKLM\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 6.5.2209 - CyberLink Corp.) Hidden

PowerDirector (HKLM\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 6.5.2209 - CyberLink Corp.)

PSSWCORE (HKLM\...\{34BFB099-07B2-4E95-A673-7362D60866A2}) (Version: 2.02.0000 - Hewlett-Packard) Hidden

PVSonyDll (HKLM\...\{3D3E663D-4E7E-4577-A560-7ECDDD45548A}) (Version: 1.00.0001 - NVIDIA Corporation) Hidden

Python 2.5 (HKLM\...\{0A2C5854-557E-48C8-835A-3B9F074BDCAA}) (Version: 2.5.150 - Martin v. Löwis)

qBittorrent 3.3.16 (HKLM\...\qBittorrent) (Version: 3.3.16 - The qBittorrent project)

QuickTime 7 (HKLM\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)

Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5789 - Realtek Semiconductor Corp.)

ROBLOX Player for Bethany (HKCU\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - ROBLOX Corporation)

Scratch 2 Offline Editor (HKLM\...\{8EC964DA-D411-7B20-A99B-9962713680F1}) (Version: 255 - MIT Media Lab) Hidden

Scratch 2 Offline Editor (HKLM\...\edu.media.mit.Scratch2Editor) (Version: 446 - MIT Media Lab)

SIW DEMO (HKLM\...\{3B9704C8-1286-4a17-9EA8-F63004FC74A1}_is1) (Version: 2018.02.27 - Topala Software Solutions)

Snapfish Picture Mover (HKLM\...\{029B5901-1F27-4347-9923-E8ACC8F54E15}) (Version: 1.9.0.16 - HP Snapfish)

Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200C14F1) (Version: 7.74.00 - Conexant Systems)

Spybot - Search & Destroy (HKLM\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.6.46 - Safer-Networking Ltd.)

Suite Shared Configuration CS4 (HKLM\...\{842B4B72-9E8F-4962-B3C1-1C422A5C4434}) (Version: 1.0 - Adobe Systems Incorporated) Hidden

VideoToolkit01 (HKLM\...\{E08DC77E-D09A-4e36-8067-D6DBBCC5F8DC}) (Version: 100.0.128.000 - Hewlett-Packard) Hidden

VisTablet Driver (HKLM\...\RmTablet) (Version: 4.14 - )

WeatherBug Gadget (HKLM\...\{209CDA54-D390-46A2-A97C-7BF61734418D}) (Version: 1.0.0.6 - AWS Convergence Technologies) Hidden

Web Companion (HKLM\...\{36da00c1-ea7f-4cdd-b5bd-f86514fe24b7}) (Version: 4.1.1813.3374 - Lavasoft)

Windows 7 Upgrade Advisor (HKLM\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)

Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)

Windows Movie Maker 2018 (HKLM\...\{3CC29C1A-B5FE-457B-8F22-32A2557A92C7}}_is1) (Version:  - www.topwin-movie-maker.com)

WinRAR 4.20 (32-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)

Yahoo! Toolbar (HKLM\...\Yahoo! Companion) (Version:  - )

Yahoo! Toolbar (HKLM\...\Yahoo! Toolbar) (Version:  - )

 

========================= Memory info: ===================================

Percentage of memory in use: 55%

Total physical RAM: 3070.49 MB

Available physical RAM: 1367.68 MB

Total Virtual: 6140.98 MB

Available Virtual: 3991.27 MB

 

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:288.51 GB) (Free:49.06 GB) NTFS

2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:9.58 GB) (Free:1.27 GB) NTFS

3 Drive e: (HP_PAVILION) (Fixed) (Total:298.09 GB) (Free:297.54 GB) NTFS

 

========================= Users: ========================================

User accounts for \\BETHANY-PC

 

Administrator            Bethany Guest                    

UpdatusUser              

 

**** End of log ****


Edited by hamluis, 07 April 2018 - 08:42 AM.


#4 joseibarra

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Posted 07 April 2018 - 02:57 AM

There may be other suggestions but here is what I would do.

 

Configure your system to generate crash dump files which may be used later for analysis:

 

On your Desktop right click Computer, Properties, Advanced system settings and make it look like this:

 

[attachment=203761:1.jpg]

 

There is no need to create the Minidump folder as Windows will create one if it needs to.

 

Then click OK enough times to close all the dialog boxes and restart your system for the changes to take effect.  After rebooting you can go back and check the settings again to be sure the adjustments "stick".

 

Do this so we can see more about your system:

 

Tell us the serial number of your HP so we can look up the specs.

 

Do this so we can see what you have:

 

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

For video device and driver information, expand the Components, click Display, click Edit, Select All, Copy and then paste the information back here.

There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

It looks like you are running NVIDIA driver version 296.19.

 

The NVIDIA page says the current driver for your 8500 GT is 342.01:

 

[attachment=203760:Untitled.jpg]

 

Before making any adjustments create a manual System Restore point so you have an easy way to undo any adjustments.

 

Download/install the recommended driver from the NVIDIA site, restart your system and see how things look.


The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#5 techblogger911

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Posted 07 April 2018 - 03:02 AM

Hi Loriene,

you can download Minitoolbox and just follow the steps which i believe can help you on your concern.

http://minitoolbox.findmysoft.com/



#6 hamluis

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Posted 07 April 2018 - 08:17 AM

Hi Loriene,

you can download Minitoolbox and just follow the steps which i believe can help you on your concern.

http://minitoolbox.findmysoft.com/

 

OP already posted the MTB data above.

 

After reviewing the posted data...my guess would be malware and/or an illegal install of Windows.  Topic moved to Am I Infected for a malware check.

 

Louis


Edited by hamluis, 07 April 2018 - 08:33 AM.


#7 Loriene

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Posted 07 April 2018 - 04:09 PM

There may be other suggestions but here is what I would do.

 

Configure your system to generate crash dump files which may be used later for analysis:

 

On your Desktop right click Computer, Properties, Advanced system settings and make it look like this:

 

attachicon.gif1.jpg

 

There is no need to create the Minidump folder as Windows will create one if it needs to.

 

Then click OK enough times to close all the dialog boxes and restart your system for the changes to take effect.  After rebooting you can go back and check the settings again to be sure the adjustments "stick".

 

Do this so we can see more about your system:

 

Tell us the serial number of your HP so we can look up the specs.

 

Do this so we can see what you have:

 

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

For video device and driver information, expand the Components, click Display, click Edit, Select All, Copy and then paste the information back here.

There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

It looks like you are running NVIDIA driver version 296.19.

 

The NVIDIA page says the current driver for your 8500 GT is 342.01:

 

attachicon.gifUntitled.jpg

 

Before making any adjustments create a manual System Restore point so you have an easy way to undo any adjustments.

 

Download/install the recommended driver from the NVIDIA site, restart your system and see how things look.

Here's what I have:
 
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name BETHANY-PC
System Manufacturer HP-Pavilion
System Model GX612AAR-ABA m8330f
System Type X86-based PC
Processor AMD Phenom™ 9500 Quad-Core Processor, 2200 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 5.11, 4/15/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.24059"
User Name Bethany-PC\Bethany
Time Zone US Mountain Standard Time
Installed Physical Memory (RAM) 3.00 GB
Total Physical Memory 3.00 GB
Available Physical Memory 1.53 GB
Total Virtual Memory 6.00 GB
Available Virtual Memory 4.11 GB
Page File Space 3.00 GB
Page File C:\pagefile.sys
 
Name NVIDIA GeForce 8500 GT
PNP Device ID PCI\VEN_10DE&DEV_0421&SUBSYS_050E1043&REV_A1\4&BA4B8C5&0&0048
Adapter Type GeForce 8500 GT, NVIDIA compatible
Adapter Description NVIDIA GeForce 8500 GT
Adapter RAM 256.00 MB (268,435,456 bytes)
Installed Drivers nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version 8.17.12.9619
INF File oem55.inf (Section004 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xFA000000-0xFAFFFFFF
Memory Address 0xE0000000-0xEFFFFFFF
Memory Address 0xF8000000-0xFBFFFFFF
I/O Port 0x0000AC00-0x0000AC7F
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (8.17.12.9619, 10.88 MB (11,407,680 bytes), 3/7/2012 1:06 AM)

 

 

Hi Loriene,

you can download Minitoolbox and just follow the steps which i believe can help you on your concern.

http://minitoolbox.findmysoft.com/

 

OP already posted the MTB data above.

 

After reviewing the posted data...my guess would be malware and/or an illegal install of Windows.  Topic moved to Am I Infected for a malware check.

 

Louis

 

 

Is there any way I could check for malware then? I already tried scanning w/ malwarebytes but nothing much changed.
It might be the illegal install, I had Windows Vista Home Premium but I installed Windows 7. Is there anyway I can get rid of it and return back to Windows Vista? Should I do a clean install?





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