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Recent issue bug with word has stopped working


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#1 mjohnson007

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Posted 03 April 2018 - 07:27 PM

We have Windows 7 users with Office 2016 Pro.  Recently ONLY users of Word have this issue.  If they try to open a doc invoking Word the doc will not open.  They get a Word has stopped reponsing error.  And then word wants to open in safe mode and will have the doc in recovery mode.

 

If the user open Word first then open the same original doc, the doc open with no issue.

 

There is no issue with Excel, powerpoint,etc, only word is being affected.

 

Seems to be Microsoft patch related.

 

I tried installing update kb40118295 but it states update not needed.

 

 



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#2 hamluis

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Posted 03 April 2018 - 08:04 PM

https://support.office.com/en-us/article/office-updates-a118ec61-f007-492f-bfa5-5a6f764d5471

 

Is Office 2016 properly updated?

 

Louis






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