My Edge Browser has been getting redirected to a red screen telling me to call a phone number stating its from Microsoft. I have been using task manager to exit program. Would like to remove the problem with help.
Posted 02 April 2018 - 12:04 PM
My Edge Browser has been getting redirected to a red screen telling me to call a phone number stating its from Microsoft. I have been using task manager to exit program. Would like to remove the problem with help.
Posted 02 April 2018 - 03:41 PM
Use the programs below to clean, remove adware and remove malware.
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
Malwarebytes - Clean Mode
Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
Posted 02 April 2018 - 06:14 PM
Posted 02 April 2018 - 06:29 PM
Posted 03 April 2018 - 04:51 AM
If you are still seeing the criminal's ad, run a scan using Eset. If not, just run the last security scan.
Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
Posted 03 April 2018 - 12:10 PM
Found By Eset...
C:\Users\Jim\Downloads\clipgrab-3.5.5.exe a variant of Win32/OpenCandy.A potentially unsafe application
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Edited by john baptist, 03 April 2018 - 12:11 PM.
Posted 03 April 2018 - 02:00 PM
Are you still seeing the criminal's red screen?
Did you allow Eset to quarantine/ delete that item?
Most users don't need or use Java. You should uninstall it if that is the case. Definitely uninstall the one listed.
Java 8 Update 161 v.8.0.1610.12
If you are still seeing the red screen then first try resetting the Edge browser. Also, look at its add-ons and remove
any you didn't install or recognize. Reset, Repair or Reinstall Edge browser in Windows 10
If you have an Edge browser shortcut on your desktop...delete it and create a new one.
If you still see the red screen then do this:
Post the TWO lists mentioned below using CCleaner.
Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.
At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next
post. Please do that.
Edited by buddy215, 03 April 2018 - 02:02 PM.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
Posted 03 April 2018 - 04:02 PM
I am still seeing the screen happened just now again. I have a screen shot of it, I do not know how to post pic here. I will work on installing a new edge browser and deleting and updating the other things.
__________________________________________________________________________________________________________
Here are the texts requested
Reset Edge Deleted all items listed
Edited by john baptist, 03 April 2018 - 04:33 PM.
Posted 03 April 2018 - 04:37 PM
When you have completed the other steps...
Disable these Scheduled Tasks: Use CCleaner by clicking on each item and choosing Disable on the right.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
Posted 03 April 2018 - 06:34 PM
Disabled all tasks listed in Ccleaner deleted/uninstalled Java, Apple software & updated 7zip
Posted 03 April 2018 - 07:11 PM
Reboot and check if the red screen is still around. That's assuming you reset or reinstalled Edge.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
Posted 04 April 2018 - 11:29 AM
So far no Criminal screen sighted. Thank You For your help much appreciated. If it reappears I will post again.
Posted 04 April 2018 - 11:37 AM
Good...you're welcome...happy surfin'
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
Posted 12 April 2018 - 12:00 PM
Red screen returned in Google today just different righting instead of saying Microsoft it said Google.
Posted 12 April 2018 - 02:23 PM
Assuming it is showing up in Edge......
Try resetting Edge browser if that what it is showing up in again. Sometimes visiting the same compromised website/ web page will
allow for the same criminal's ad to show up. Give that a try first and let me know if that solved the problem.
You should block third party cookies also known as ad and tracking cookies in your browsers.
Install an ad blocker if you don't have one. Adblock Plus is what I recommend.
If you don't have an ad blocker installed I suggest using Adblock Plus.
Adblock Plus :: Add-ons for Firefox Adblock Plus - Chrome Web Store
Adblock Plus for Edge browser Adblock Plus for IE
You can block the ad and tracking cookies from installing on your computer by blocking third party cookies.
How to disable third-party cookies in all major web browsers
Once you have blocked the install of those cookies then run CCleaner to remove the existing ones.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
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