My Edge Browser has been getting redirected to a red screen telling me to call a phone number stating its from Microsoft. I have been using task manager to exit program. Would like to remove the problem with help.
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Microsoft Edge Redirect
Started by
john baptist
, Apr 02 2018 12:04 PM
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This topic is locked
20 replies to this topic
#1
john baptist
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Back to top
#2
buddy215
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Posted 02 April 2018 - 03:41 PM
Use the programs below to clean, remove adware and remove malware.
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
Malwarebytes - Clean Mode
- Download and install the free version of Malwarebytes
Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point - Once Malwarebytes is installed, launch it and let it update its database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
- Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
- Let the scan run, the time required to complete the scan depends of your system and computer specs
- Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
- If it asks you to restart your computer to complete the removal, do so
- Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply
Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)
- Close all open programs and internet browsers.
- Double click on adwcleaner.exe to run the tool.
- Click on Scan button.
- When the scan has finished click on Clean button.
- Your computer will be rebooted automatically. A text file will open after the restart.
- Please post the contents of that logfile with your next reply.
- You can find the logfile at C:\AdwCleaner[S1].txt as well.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
#3
john baptist
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Posted 02 April 2018 - 06:14 PM
Malwarebytes
www.malwarebytes.com
-Log Details-
Scan Date: 4/2/18
Scan Time: 7:07 PM
Log File: a8953ba1-36ca-11e8-92b6-001cc035cfe1.json
Administrator: Yes
-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.4590
License: Free
-System Information-
OS: Windows 10 (Build 16299.334)
CPU: x64
File System: NTFS
User: PC\Jim
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 331946
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 5 min, 20 sec
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Detect
-Scan Details-
Process: 0
(No malicious items detected)
Module: 0
(No malicious items detected)
Registry Key: 0
(No malicious items detected)
Registry Value: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Data Stream: 0
(No malicious items detected)
Folder: 0
(No malicious items detected)
File: 0
(No malicious items detected)
Physical Sector: 0
(No malicious items detected)
(end)
#4
john baptist
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Posted 02 April 2018 - 06:29 PM
# AdwCleaner 7.0.8.0 - Logfile created on Mon Apr 02 23:26:39 2018
# Updated on 2018/08/02 by Malwarebytes
# Running on Windows 10 Pro (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support
***** [ Services ] *****
No malicious services deleted.
***** [ Folders ] *****
No malicious folders deleted.
***** [ Files ] *****
No malicious files deleted.
***** [ DLL ] *****
No malicious DLLs cleaned.
***** [ WMI ] *****
No malicious WMI cleaned.
***** [ Shortcuts ] *****
No malicious shortcuts cleaned.
***** [ Tasks ] *****
No malicious tasks deleted.
***** [ Registry ] *****
No malicious registry entries deleted.
***** [ Firefox (and derivatives) ] *****
No malicious Firefox entries deleted.
***** [ Chromium (and derivatives) ] *****
No malicious Chromium entries deleted.
*************************
::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0
*************************
C:/AdwCleaner/AdwCleaner[C0].txt - [1358 B] - [2017/9/9 13:47:46]
C:/AdwCleaner/AdwCleaner[S0].txt - [1316 B] - [2017/9/9 13:45:49]
C:/AdwCleaner/AdwCleaner[S1].txt - [1078 B] - [2017/9/9 17:31:0]
C:/AdwCleaner/AdwCleaner[S2].txt - [1144 B] - [2017/9/11 21:53:41]
C:/AdwCleaner/AdwCleaner[S3].txt - [1212 B] - [2017/10/9 22:39:35]
C:/AdwCleaner/AdwCleaner[S4].txt - [1280 B] - [2017/10/10 15:23:57]
C:/AdwCleaner/AdwCleaner[S5].txt - [1349 B] - [2017/11/21 15:12:21]
C:/AdwCleaner/AdwCleaner[S6].txt - [1418 B] - [2018/2/28 20:18:53]
C:/AdwCleaner/AdwCleaner[S7].txt - [1486 B] - [2018/3/22 18:8:27]
C:/AdwCleaner/AdwCleaner[S8].txt - [1553 B] - [2018/4/2 23:19:10]
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt ##########
#5
buddy215
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Posted 03 April 2018 - 04:51 AM
If you are still seeing the criminal's ad, run a scan using Eset. If not, just run the last security scan.
Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET
- Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
- Select Enable detection of potentially unwanted applications.
- Click Advanced Settings, then place a checkmark in the following:
- Remove found threats
- Scan archives
- Scan for potentially unsafe applications
- Enable Anti-Stealth technology
- Click Start to begin scanning.
- ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
- When the scan is done, click List threats (only available if ESET Online Scanner found something).
- Click Export, then save the file to your desktop.
- Click Back, then Finish to exit ESET Online Scanner.
- Please download Security Check by glax24 and save the file to the Desktop
- Run the tool by accepting all the Security prompts
- when complete the tool will produce a log file C:\SecurityCheck\SecurityCheck.txt and also copy the contents to the Clipboard
- Simply Paste the log to your reply
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
#6
john baptist
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Posted 03 April 2018 - 12:10 PM
Found By Eset...
C:\Users\Jim\Downloads\clipgrab-3.5.5.exe a variant of Win32/OpenCandy.A potentially unsafe application
___________________________________________________________________________________________________________________________
SecurityCheck by glax24 & Severnyj v.1.4.0.53 [27.10.17]
WebSite: www.safezone.cc
DateLog: 03.04.2018 13:05:27
Path starting: C:\Users\Jim\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: Jim
VersionXML: 4.91is-03.04.2018
___________________________________________________________________________
Windows 10(6.3.16299) (x64) Professional Release: 1709 Lang: English(0409)
Installation date OS: 18.11.2017 02:18:33
LicenseStatus: Windows®, Professional edition The machine is permanently activated.
Boot Mode: Normal
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
SystemDrive: C: FS: [NTFS] Capacity: [237.9 Gb] Used: [69.7 Gb] Free: [168.2 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.334.16299.0
User Account Control enabled (Level 3)
Automatically download and schedule installation
Windows Update (wuauserv) - The service is running
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
World Wide Web Publishing Service (W3SVC) - The service has stopped
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
------------------------------ [ MS Office ] ------------------------------
Microsoft Office 2007 v.12.0.6612.1000
---------------------------- [ Antivirus_WMI ] ----------------------------
Windows Defender (enabled and up to date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Defender Firewall (MpsSvc) - The service is running
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Windows Defender (enabled and up to date)
-------------------------- [ SecurityUtilities ] --------------------------
Malwarebytes version 3.3.1.2183 v.3.3.1.2183
SUPERAntiSpyware v.5.6.1014
--------------------------- [ OtherUtilities ] ----------------------------
Microsoft Silverlight v.5.1.50907.0
7-Zip 9.21 v.9.21.00.0 Warning! Download Update
Uninstall old version and install new one.
-------------------------------- [ Java ] ---------------------------------
Java 8 Update 161 v.8.0.1610.12 Warning! Download Update
Uninstall old version and install new one (jre-8u162-windows-i586.exe).
--------------------------- [ AppleProduction ] ---------------------------
Bonjour v.3.0.0.10 Warning! Download Update
^Please use Apple Software Update tool.^
Bonjour Service (Bonjour Service) - The service is running
--------------------------- [ AdobeProduction ] ---------------------------
Adobe Acrobat Reader DC v.18.011.20038 [+]
------------------------------- [ Browser ] -------------------------------
Google Chrome v.65.0.3325.181
------------------ [ AntivirusFirewallProcessServices ] -------------------
Malwarebytes Service (MBAMService) - The service has stopped
SAS Core Service (!SASCORE) - The service is running
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE v.6.0.0.1082
C:\ProgramData\Microsoft\Windows Defender\Platform\4.12.17007.18022-0\MsMpEng.exe v.4.12.17007.18022
C:\ProgramData\Microsoft\Windows Defender\Platform\4.12.17007.18022-0\NisSrv.exe v.4.12.17007.18022
C:\Program Files\Windows Defender\MSASCuiL.exe v.4.12.16299.15
Windows Defender Antivirus Service (WinDefend) - The service is running
Windows Defender Antivirus Network Inspection Service (WdNisSvc) - The service is running
----------------------------- [ End of Log ] ------------------------------
Edited by john baptist, 03 April 2018 - 12:11 PM.
#7
buddy215
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Posted 03 April 2018 - 02:00 PM
Are you still seeing the criminal's red screen?
Did you allow Eset to quarantine/ delete that item?
Most users don't need or use Java. You should uninstall it if that is the case. Definitely uninstall the one listed.
Java 8 Update 161 v.8.0.1610.12
If you are still seeing the red screen then first try resetting the Edge browser. Also, look at its add-ons and remove
any you didn't install or recognize. Reset, Repair or Reinstall Edge browser in Windows 10
If you have an Edge browser shortcut on your desktop...delete it and create a new one.
If you still see the red screen then do this:
Post the TWO lists mentioned below using CCleaner.
Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.
At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next
post. Please do that.
Edited by buddy215, 03 April 2018 - 02:02 PM.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
#8
john baptist
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Posted 03 April 2018 - 04:02 PM
I am still seeing the screen happened just now again. I have a screen shot of it, I do not know how to post pic here. I will work on installing a new edge browser and deleting and updating the other things.
__________________________________________________________________________________________________________
Here are the texts requested
No HKCU:Run C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
No HKCU:Run OneDrive Microsoft Corporation "C:\Users\Jim\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
No HKCU:Run Zoner Photo Studio Autoupdate ZONER software "C:\Program Files\Zoner\Photo Studio 17\Program32\ZPSTRAY.EXE"
No HKCU:Run Zoner Photo Studio Autoupdate ZONER software "C:\Program Files\Zoner\Photo Studio 17\Program32\ZPSTRAY.EXE"
No HKLM:Run Adobe ARM Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
No HKLM:Run APSDaemon Apple Inc. "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
No HKLM:Run KiesTrayAgent C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
No HKLM:Run Logitech Download Assistant Microsoft Corporation C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
No HKLM:Run LWS Logitech Inc. C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide
Yes HKLM:Run NvBackend NVIDIA Corporation "C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe"
No HKLM:Run QuickTime Task "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run SecurityHealth Microsoft Corporation %ProgramFiles%\Windows Defender\MSASCuiL.exe
Yes HKLM:Run SunJavaUpdateSched Oracle Corporation "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
No Startup User Verizon Wireless Software Utility Application for Android – Samsung.lnk SAMSUNG Electornics Co., Ltd. C:\Users\Jim\AppData\Roaming\VERIZON\UA_ar\UA.exe
___________________________________________________________________________________________________________________________________________
Yes Task Adobe Acrobat Update Task Adobe Systems Incorporated C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task GoogleUpdateTaskMachineCore Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task OneDrive Standalone Update Task-S-1-5-21-1616018717-2531196154-1626337280-1000 Microsoft Corporation %localappdata%\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe
Yes Task {3133DCB2-B465-4651-B134-BEAFB320CFD7} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Jim\Downloads\LAN_ALLOS_11.2_PV_TL3_132319_FULL.EXE -d C:\Users\Jim\Downloads
Yes Task {4D54A619-5F93-408D-8F05-89077EDAC46A} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Jim\Downloads\LAN_ALLOS_11.2_PV_TL3_132319_FULL (3).EXE" -d C:\Users\Jim\Downloads
Yes Task {78DB8164-BC3D-40AA-BA0A-8FB237264260} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Jim\Downloads\LAN_ALLOS_11.2_PV_TL3_132319_FULL.EXE -d C:\Users\Jim\Downloads
Yes Task {81BACEA1-A586-4236-B37B-4E553FB6E50B} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Jim\Downloads\LAN_ALLOS_11.2_PV_TL3_132319_FULL (1).EXE" -d C:\Users\Jim\Downloads
Reset Edge Deleted all items listed
Edited by john baptist, 03 April 2018 - 04:33 PM.
#9
buddy215
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Posted 03 April 2018 - 04:37 PM
When you have completed the other steps...
Disable these Scheduled Tasks: Use CCleaner by clicking on each item and choosing Disable on the right.
Yes Task Adobe Acrobat Update Task Adobe Systems Incorporated C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task GoogleUpdateTaskMachineCore Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task OneDrive Standalone Update Task-S-1-5-21-1616018717-2531196154-1626337280-1000 Microsoft Corporation %localappdata%\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe
Yes Task {3133DCB2-B465-4651-B134-BEAFB320CFD7} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Jim\Downloads\LAN_ALLOS_11.2_PV_TL3_132319_FULL.EXE -d C:\Users\Jim\Downloads
Yes Task {4D54A619-5F93-408D-8F05-89077EDAC46A} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Jim\Downloads\LAN_ALLOS_11.2_PV_TL3_132319_FULL (3).EXE" -d C:\Users\Jim\Downloads
Yes Task {78DB8164-BC3D-40AA-BA0A-8FB237264260} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Jim\Downloads\LAN_ALLOS_11.2_PV_TL3_132319_FULL.EXE -d C:\Users\Jim\Downloads
Yes Task {81BACEA1-A586-4236-B37B-4E553FB6E50B} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Jim\Downloads\LAN_ALLOS_11.2_PV_TL3_132319_FULL (1).EXE" -d C:\Users\Jim\Downloads
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
#10
john baptist
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Posted 03 April 2018 - 06:34 PM
Disabled all tasks listed in Ccleaner deleted/uninstalled Java, Apple software & updated 7zip
#11
buddy215
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Posted 03 April 2018 - 07:11 PM
Reboot and check if the red screen is still around. That's assuming you reset or reinstalled Edge.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
#12
john baptist
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Posted 04 April 2018 - 11:29 AM
So far no Criminal screen sighted. Thank You For your help much appreciated. If it reappears I will post again.
#13
buddy215
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Posted 04 April 2018 - 11:37 AM
Good...you're welcome...happy surfin'
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
#14
john baptist
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- Local time:03:57 PM
Posted 12 April 2018 - 12:00 PM
Red screen returned in Google today just different righting instead of saying Microsoft it said Google.
#15
buddy215
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Posted 12 April 2018 - 02:23 PM
Assuming it is showing up in Edge......
Try resetting Edge browser if that what it is showing up in again. Sometimes visiting the same compromised website/ web page will
allow for the same criminal's ad to show up. Give that a try first and let me know if that solved the problem.
You should block third party cookies also known as ad and tracking cookies in your browsers.
Install an ad blocker if you don't have one. Adblock Plus is what I recommend.
If you don't have an ad blocker installed I suggest using Adblock Plus.
Adblock Plus :: Add-ons for Firefox Adblock Plus - Chrome Web Store
Adblock Plus for Edge browser Adblock Plus for IE
You can block the ad and tracking cookies from installing on your computer by blocking third party cookies.
How to disable third-party cookies in all major web browsers
Once you have blocked the install of those cookies then run CCleaner to remove the existing ones.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”― Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”
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