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Win 10 BSOD: kmode_exception_not_handled (win32kbase.sys)

Started by shps4fn , Mar 31 2018 12:34 PM

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9 replies to this topic

#1 shps4fn

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Posted 31 March 2018 - 12:34 PM

http://speccy.piriform.com/results/51fWdzJXn7DKzkCAj4R1NFp

This is the first time since a clean OS install that I rec'd a BSOD, however my computer has randomly shutdown at various times. Usually, it happens just shortly after going onto the internet about 5 to 10 minutes after booting up, however it has happened as much as an hour or so after being on the internet and occasionally not at all. I just assumed it was the mobo going bad after the clean install but since I rec'd this BSOD today and rec'd the error message, I am thinking maybe not.

Any suggestions?

http://speccy.piriform.com/results/51fWdzJXn7DKzkCAj4R1NFp

This is the first time since a clean OS install that I rec'd a BSOD, however my computer has randomly shutdown at various times. Usually, it happens just shortly after going onto the internet about 5 to 10 minutes after booting up, however it has happened as much as an hour or so after being on the internet and occasionally not at all. I just assumed it was the mobo going bad after the clean install but since I rec'd this BSOD today and rec'd the error message, I am thinking maybe not.

Any suggestions?

Attached Files

SysnativeFileCollectionApp.zip 779.95KB 1 downloads

Edited by shps4fn, 31 March 2018 - 03:12 PM.

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#2 hamluis

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Posted 31 March 2018 - 02:23 PM

BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

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Windows Crashes, BSODs,Hangs Help & Support Forum

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#3 shps4fn

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Posted 31 March 2018 - 03:08 PM

Sorry I thought I had attached the zip file. Above post has since been edited but it is also attached to this post

Attached Files

SysnativeFileCollectionApp (2).zip 810.88KB 2 downloads

Edited by shps4fn, 31 March 2018 - 03:14 PM.

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#4 bwv848

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Posted 31 March 2018 - 04:08 PM

:welcome: to BC,

Please run these "staple" hardware diagnostics. (Run MemTest86 for EIGHT passes please.)

If I do not reply in three days, please message me.

BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)

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#5 shps4fn

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Posted 01 April 2018 - 12:23 AM

Hard drive passed and Memory passed no errors.

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#6 bwv848

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Posted 02 April 2018 - 09:27 AM

Did you run MemTest86 for eight passes? Did you run SeaTools's Long Generic Test? Please run Driver Verifier: https://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/ according to these instructions.

If I do not reply in three days, please message me.

BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)

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#7 shps4fn

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Posted 03 April 2018 - 09:13 PM

Yes. Yes. Yes.

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#8 bwv848

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Posted 03 April 2018 - 09:30 PM

No BSODs from Driver Verifier after 24 hours? If so, run it for another 24 hours.

If I do not reply in three days, please message me.

BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)

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#9 shps4fn

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Posted 06 April 2018 - 06:04 PM

Thanks everyone! After running Driver Verifier 2 complete and another partial I got the BSOD and found the driver issue, which appears to be a known issue with Win 10 and HP laptops. Installed the fix and I've been good so far. So thanks again, I didn't know about Driver Verifier before, cool tool.