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Win 10 BSOD: kmode_exception_not_handled (win32kbase.sys)


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#1 shps4fn

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Posted 31 March 2018 - 12:34 PM

http://speccy.piriform.com/results/51fWdzJXn7DKzkCAj4R1NFp

 

This is the first time since a clean OS install that I rec'd a BSOD, however my computer has randomly shutdown at various times. Usually, it happens just shortly after going onto the internet about 5 to 10 minutes after booting up, however it has happened as much as an hour or so after being on the internet and occasionally not at all. I just assumed it was the mobo going bad after the clean install but since I rec'd this BSOD today and rec'd the error message, I am thinking maybe not.

 

Any suggestions? 

 


http://speccy.piriform.com/results/51fWdzJXn7DKzkCAj4R1NFp

 

This is the first time since a clean OS install that I rec'd a BSOD, however my computer has randomly shutdown at various times. Usually, it happens just shortly after going onto the internet about 5 to 10 minutes after booting up, however it has happened as much as an hour or so after being on the internet and occasionally not at all. I just assumed it was the mobo going bad after the clean install but since I rec'd this BSOD today and rec'd the error message, I am thinking maybe not.

 

Any suggestions? 

Attached Files


Edited by shps4fn, 31 March 2018 - 03:12 PM.


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#2 hamluis

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Posted 31 March 2018 - 02:23 PM

BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Louis



#3 shps4fn

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Posted 31 March 2018 - 03:08 PM

Sorry I thought I had attached the zip file. Above post has since been edited but it is also attached to this post

Attached Files


Edited by shps4fn, 31 March 2018 - 03:14 PM.


#4 bwv848

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Posted 31 March 2018 - 04:08 PM

:welcome: to BC,

 

Please run these "staple" hardware diagnostics. (Run MemTest86 for EIGHT passes please.)


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BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#5 shps4fn

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Posted 01 April 2018 - 12:23 AM

Hard drive passed and Memory passed no errors.



#6 bwv848

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Posted 02 April 2018 - 09:27 AM

Did you run MemTest86 for eight passes? Did you run SeaTools's Long Generic Test? Please run Driver Verifier: https://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/ according to these instructions. 


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BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#7 shps4fn

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Posted 03 April 2018 - 09:13 PM

Yes. Yes. Yes.



#8 bwv848

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Posted 03 April 2018 - 09:30 PM

No BSODs from Driver Verifier after 24 hours? If so, run it for another 24 hours.


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#9 shps4fn

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Posted 06 April 2018 - 06:04 PM

Thanks everyone! After running Driver Verifier 2 complete and another partial I got the BSOD and found the driver issue, which appears to be a known issue with Win 10 and HP laptops. Installed the fix and I've been good so far. So thanks again, I didn't know about Driver Verifier before, cool tool.



#10 bwv848

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Posted 09 April 2018 - 06:00 PM

Great, you're welcome!


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