Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Random Reboots And Loss Of Firefox Settings


  • Please log in to reply
12 replies to this topic

#1 MongoJerry36

MongoJerry36

  • Members
  • 65 posts
  • OFFLINE
  •  
  • Location:NJ
  • Local time:03:51 AM

Posted 04 October 2006 - 07:30 PM

Hello,
I was suggested to post a topic in this forum by OLDTimer:
http://www.bleepingcomputer.com/forums/t/64958/my-registry-has-been-attackedhelp/

I posted a topic in the Hijack this forum because I had a registry problem, It was cleaned and Old Timer helped me. I have no Malware

Around the 24th, my computer started to shutdown and reboot on its own while I am in the middle of doing something. When It reboots, I lose all of my firefox settings such as bookmarks and engines.

Old timer suggested that it was probably a hardware problem and recommened me to this Forum.

Thanks
Mongojerry36

BC AdBot (Login to Remove)

 


m

#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Staff Emeritus
  • 19,461 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:65 miles due East of the "Logic Free Zone", in Md, USA
  • Local time:03:51 AM

Posted 04 October 2006 - 08:01 PM

We need more information about your system.
OT has helped you to clean the malware, but?

We know little or nothing about your hardware or its's status.
You may have overheating problems or parts failures...

Please provide a bit more information for us to help you.
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 MongoJerry36

MongoJerry36
  • Topic Starter

  • Members
  • 65 posts
  • OFFLINE
  •  
  • Location:NJ
  • Local time:03:51 AM

Posted 04 October 2006 - 09:25 PM

Hello
What types of things do you need to know? Thanks for taking time to help.
-Windows XP Home SP2
-English Language
-IBM Pentium 4
-256 mb Ram
-80gb Hard Drive
-2.2 ghz

:::Tell me if you need more and I will post back asap:::

Thanks
Mongojerry36

#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,072 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:51 AM

Posted 05 October 2006 - 10:08 AM

First, please check your Event Viewer for errors around the time of the crashes. Here's a link with more information on it: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 MongoJerry36

MongoJerry36
  • Topic Starter

  • Members
  • 65 posts
  • OFFLINE
  •  
  • Location:NJ
  • Local time:03:51 AM

Posted 05 October 2006 - 06:14 PM

Hello,
These errors (as far as I know) have the same errors that are in the event viewer link. It usually happens when I am on AIM, firefox or sweeping with spysweeper.
THanks
Rick


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 10/1/2006
Time: 6:09:23 PM
User: N/A
Computer: RICK89
Description:
Hanging application firefox.exe, version 1.8.20060.25382, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 66 69 72 65 66 6f firefo
0018: 78 2e 65 78 65 20 31 2e x.exe 1.
0020: 38 2e 32 30 30 36 30 2e 8.20060.
0028: 32 35 33 38 32 20 69 6e 25382 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 10/3/2006
Time: 8:18:27 PM
User: NT AUTHORITY\SYSTEM
Computer: RICK89
Description:
Windows saved user RICK89\Rick Kerr registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,072 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:51 AM

Posted 11 October 2006 - 03:52 PM

Thanks for the error messages! The first one indicates that you've experienced a crash with Firefox. The file version indicates that you've got the latest version of Firefox. So, here's a couple of suggestions:
1) Try the beta of Firefox 2 - I like it a lot and it works well. Here's a link for it:http://www.mozilla.org/projects/bonecho/releases/2.0b1.html#download
2) Try installing the current version of Firefox over the version that you have now - may work, may not, but there's nothing to lose by trying this.
3) Backup your profile, uninstall Firefox and reinstall it. Then import your profile info back into the profile folder.
4) If 3) doesn't work, then you'll have to remove all remnants of your Firefox installation (both in your Windows profile and in the Program Files folder) and then reinstall it. The same thing about backing up and reinstalling your profile applies here.
5) When you bring your profile back in, there's a slight chance that it may start hanging again - this is probably due to one of the files in your profile. You'll have to delete the profile, create a new one, and then import your important stuff (mostly bookmarks, maybe extensions also) before it'll work properly.

Now for the 2nd error message. This is a bit more complicated and usually revolves around drivers or scanners (virus scanners that is) not releasing resources when logging off.

The first step for this is to download and use this tool (User Profile Hive Cleanup Service): http://www.microsoft.com/downloads/details...70-42470E2F3582

Here's the KB article from Microsoft: http://support.microsoft.com/kb/837115
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 MongoJerry36

MongoJerry36
  • Topic Starter

  • Members
  • 65 posts
  • OFFLINE
  •  
  • Location:NJ
  • Local time:03:51 AM

Posted 11 October 2006 - 06:06 PM

Hello Usasma,
Thanks for helping. I did unstall firefox, deleted everthing that there was on my computer then I reinstalled firefox and uploaded the profile. It was still hanging. :thumbsup:

When you bring your profile back in, there's a slight chance that it may start hanging again - this is probably due to one of the files in your profile. You'll have to delete the profile, create a new one, and then import your important stuff (mostly bookmarks, maybe extensions also) before it'll work properly.


How can I delete the file? Which files are important to keep? and how can I save my saved passwords?
Thanks
Rick

#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,072 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:51 AM

Posted 11 October 2006 - 08:00 PM

The most problematic file in my profiles is the chrome.rdf file (but it may be different for you).

I'd suggest starting with a "bare" profile - then adding your old profile files back in one-by-one until the error recurs. Then you'll have found the culprit.

After having done this many times, I now only bring my bookmarks back in (I've got about 3,000) and leave everything else out.

As I recall, your passwords are stored in the signons.txt file and in the key3.db file. Just ensure that you've saved a copy of your profile in case of problems.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 MongoJerry36

MongoJerry36
  • Topic Starter

  • Members
  • 65 posts
  • OFFLINE
  •  
  • Location:NJ
  • Local time:03:51 AM

Posted 12 October 2006 - 04:23 PM

Hello,
I started a new profile and moved everything over one by one. It seems to have stopped rebooting, and firefox is working great.

I also downloaded the UPH clean. It did its job, i dont know what it did, but i guess it worked.

I think thats all

Thanks for your help
Rick

#10 MongoJerry36

MongoJerry36
  • Topic Starter

  • Members
  • 65 posts
  • OFFLINE
  •  
  • Location:NJ
  • Local time:03:51 AM

Posted 12 October 2006 - 06:22 PM

Hello
I spoke too soon

I was browsing the internet, and my monitor suddenly shut off. It came back after a minute and it looked as if the system was in safe mode. It said that there was an error in a driver, i rebooted and the message came up that windows has recovered from a serious error. The error code is:::::



BCCode : ea BCP1 : FF6E8B30 BCP2 : FF9D3E20 BCP3 : FFB8D058
BCP4 : 00000001 OSVer : 5_1_2600 SP : 2_0 Product : 768_1



I also went to the event log and this showed up:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 10/12/2006
Time: 7:13:40 PM
User: N/A
Computer: RICK89
Description:
Error code 000000ea, parameter1 ff6e8b30, parameter2 ff9d3e20, parameter3 ffb8d058, parameter4 00000001.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 65 000000e
0020: 61 20 20 50 61 72 61 6d a Param
0028: 65 74 65 72 73 20 66 66 eters ff
0030: 36 65 38 62 33 30 2c 20 6e8b30,
0038: 66 66 39 64 33 65 32 30 ff9d3e20
0040: 2c 20 66 66 62 38 64 30 , ffb8d0
0048: 35 38 2c 20 30 30 30 30 58, 0000
0050: 30 30 30 31 0001

#11 MongoJerry36

MongoJerry36
  • Topic Starter

  • Members
  • 65 posts
  • OFFLINE
  •  
  • Location:NJ
  • Local time:03:51 AM

Posted 12 October 2006 - 09:01 PM

And I spoke even sooner. It rebooted on itself...again. I was on aim and the internet, and poof, blue screen then regular boot up.

I then went to the event thing, and nothing came up stating that an error occured.

Even stranger is that firefox lost no setting, bookmarks and engines were all there. :inlove: :cool: :woot: :cool: :) :huh: :thumbsup: :flowers: :trumpet: :(

WT*???????

I cant figure out what is going on, i still hope you can help

Thanks
rick

#12 MongoJerry36

MongoJerry36
  • Topic Starter

  • Members
  • 65 posts
  • OFFLINE
  •  
  • Location:NJ
  • Local time:03:51 AM

Posted 18 October 2006 - 06:34 PM

Hello?
Yea it restarted again October 17th.

I still need help

Thanks

#13 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,072 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:51 AM

Posted 18 October 2006 - 08:19 PM

http://aumha.org/win5/kbestop.php#0xea

This indicates that it is either a video driver or a video hardware problem. So, go to the manufacturer of your video card chipset (generally nVidia or ATI) and download the latest driver. Then install it on your system and reboot.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users