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Win 10 corrupted, can't access any recovery options? STUMPED!


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8 replies to this topic

#1 hateway

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Posted 30 March 2018 - 04:30 PM

Dell XPS was originally Win 7, now Win 10 fully disinfected but on boot you see the windows logo and circling dots as though it is going into 'repair' but then loads Windows. Start button doesn't work unless I use classic shell, and can't open any documents, or access any recovery options. Everything is backed up & ready for a reset or full reinstall but no access to either option. Hoppy Easter!



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#2 mikey11

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Posted 30 March 2018 - 04:33 PM

can you start it in safe mode?



#3 hateway

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Posted 30 March 2018 - 04:36 PM

can you start it in safe mode?

Is there a key sequence to get it into safe mode? I just was hoping after 3 quick boots it would go into troubleshooting options



#4 mikey11

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Posted 30 March 2018 - 04:39 PM

 

can you start it in safe mode?

Is there a key sequence to get it into safe mode? I just was hoping after 3 quick boots it would go into troubleshooting options

 

 

 

hold down your shift key while restarting it > startup options > safe mode


Edited by mikey11, 30 March 2018 - 04:39 PM.


#5 hateway

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Posted 30 March 2018 - 04:40 PM

I was able to select safe mode through Boot Options in msconfig but in safe mode I still can't access recovery


can you start it in safe mode?

I was able to select safe mode through Boot Options in msconfig but in safe mode I still can't access recovery



#6 JohnC_21

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Posted 30 March 2018 - 04:48 PM

If you have access to another computer why not create a Windows 10 install disk and do a clean install? 



#7 hateway

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Posted 31 March 2018 - 09:36 AM

If you have access to another computer why not create a Windows 10 install disk and do a clean install? 

When I tried creating one, it simply stated at the end "Error". 



#8 JohnC_21

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Posted 31 March 2018 - 09:58 AM

In the Media Creation Tool there is an option to create an iso file use the iso file with Rufus. 

 

Please confirm the partition table of the computer you will be doing a clean install on. Can you access Disk Management by pressing the Windows key + R.  In the run box type 

 

diskmgmt.msc

 

Click the Disk number box on the left and select Properties. Click the Volume tab and under Partition Style is it shown as MBR or GPT?

 

How old is this computer? I believe you have UEFI firmware. This would determine if you are going to use a diskpart command of convert GPT or convert MBR.

 

See the below guide for a clean install.

 

https://www.bleepingcomputer.com/forums/t/667627/doing-a-completely-clean-install-of-windows-10/?p=4419457


Edited by JohnC_21, 31 March 2018 - 09:59 AM.


#9 hateway

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Posted 03 April 2018 - 09:07 AM

Thank you all, I was finally able to get a fresh install with MCT






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