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Motherboard Replaced, Now Having Display Adapter Problems


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4 replies to this topic

#1 groovemastagreg

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Posted 04 October 2006 - 06:36 PM

Hello, all!

Long story short:

- Fried motherboard
- Taken to repair shop; motherboard replaced with an upgrade
- Informed everything working properly
- My girlfriend tried playing one of her games, it didn't work
- I deduce the problem down to the display adapter being turned off
- I turned on the display adapter, but then the screen fills up with vertical lines, which completely blur up a window if it is moved
- When display adapter turned off, screen returns to normal
- Performed all troubleshooting listed on system, still no luck with adapter on. Still receiving lines and blur (garble?)
- Exhausted on ideas, because I'm not very computer handy
- Will never hear the end of this until it is fixed, because it is my girlfriend's computer, so she won't let me forget.
- Please help! Desperate here. See notation above.


Info:
Display Adapter = Intel® 82845G/GL/GE/PE/GV Graphics Controller
New Motherboard = HP Pavilion 061
RAM = 1016mb
Processor = P4 2.8ghz

dxdiag info w/o display adapter enabled:

------------------
System Information
------------------
Time of this report: 10/4/2006, 18:58:35
Machine name: DG539H81
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
System Model: PX743AA-ABA a1110n
BIOS: Phoenix - Award BIOS v6.00PG
Processor: Intel® Pentium® 4 CPU 2.80GHz
Memory: 1016MB RAM
Page File: 184MB used, 1121MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Current Mode: 1024 x 768 (32 bit) (1Hz)
Monitor:
Monitor Max Res:
Driver Name: vga.dll
Driver Version: 5.01.2600.0000 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 8/4/2004 06:00:00, 9344 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: vga.sys
Mini VDD Date: 8/4/2004 06:00:00, 20992 bytes
Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run





dxdiag info with display adapter enabled:

------------------
System Information
------------------
Time of this report: 10/4/2006, 19:05:52
Machine name: DG539H81
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
System Model: PX743AA-ABA a1110n
BIOS: Phoenix - Award BIOS v6.00PG
Processor: Intel® Pentium® 4 CPU 2.80GHz
Memory: 1016MB RAM
Page File: 197MB used, 1108MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel® 82845G/GL/GE/PE/GV Graphics Controller
Manufacturer: Intel Corporation
Chip type: Intel® 82845G Graphics Controller
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2562&SUBSYS_2A00103C&REV_03
Display Memory: n/a
Current Mode: 1024 x 768 (32 bit) (1Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.3889 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 8/20/2004 16:11:36, 37951 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ialmnt5.sys
Mini VDD Date: 8/20/2004 16:26:00, 737874 bytes
Device Identifier: {D7B78E66-6622-11CF-BD7C-0A0AA2C2CB35}
Vendor ID: 0x8086
Device ID: 0x2562
SubSys ID: 0x2A00103C
Revision ID: 0x0003
Revision ID: 0x0003
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run




If anyone needs more information, just ask I'll do whatever necessary to provide it. I'll be here until at least midnight to work on this, so I'll be here checking a lot. Thanks a lot for your time. I appreciate the help. You guys are great.

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#2 oldf@rt

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Posted 04 October 2006 - 09:22 PM

Looks like the correct video and chipset drivers are not installed ask the repair shop why they did not complete the installation of the new motherboard.
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#3 groovemastagreg

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Posted 05 October 2006 - 12:06 AM

Thank you for the reply. If no one else has anything to add, I guess I'll do that tomorrow. Good looking out.

#4 usasma

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Posted 05 October 2006 - 12:07 PM

I agree with OldF@rt. But, just in case - check the back of the computer and see how many places there are to plug in the monitor (I'm wondering if they also put in a video card and if it's conflicting with your onboard video).
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#5 groovemastagreg

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Posted 05 October 2006 - 10:05 PM

Only one place to plug in the monitor, so I'm assuming it has to do with the drivers. Thanks for the help!




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