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Westinghouse TV Model TV EW37S5KW Cycling through Colors?


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#1 Johnz414

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Posted 29 March 2018 - 02:50 PM

Hi,

 

I have a Westinghouse TV Model TV EW37S5KW cycling through the basic colors, red, green, yellow, white and black. It continues to go through this cycle over and over.

 

I contact5e Westinghouse and they said try a power cycle, disconcerting everything from the TV and then hold the power button down for 30 seconds. This did nothing.

 

I am wondering if anyone here has had experience with this issue and know of a working solution.

 

It is a nice 37" TV and I can't think that there isn't a solution out there somewhere, even if going inside and replacing parts. It would be  a waste not to get it to work again.

 

Any suggestions would be appreciated. Thanks,

 

John

 

PS I do not have the remote.


Edited by Johnz414, 29 March 2018 - 02:56 PM.

John

"Genius is nothing other than pointing out the obvious",
Albert Einstein.

"I am what I am and that is all that I am, I am Popeye the Sailor Man", Popeye.

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#2 mikey11

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Posted 29 March 2018 - 03:51 PM

try setting back to factory default settings?



#3 Platypus

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Posted 29 March 2018 - 04:58 PM

The unit has gone into aging mode, which is a factory setting to break in and prove new LCD panels. As mikey has suggested, you can try finding the menu option to restore factory settings (returns to Out Of The Box state). If this doesn't take it out of aging mode, and there isn't a specific aging mode setting somewhere in the menus, then it's usually a matter of finding a combination of buttons to be held down, often as the unit is powered up. Unfortunately with a TV, this could include a combination of front panel and remote control buttons...

 

The customer assist contacts of manufacturers often don't have access to information like this, if you can't happen upon a solution by exploring menus and button combinations, then you'd need to find a way to speak to someone at Westinghouse who is in the technical service section, probably the returns section where they have to deal with faulty returned units.


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#4 Johnz414

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Posted 29 March 2018 - 10:41 PM

I have seen some suggestions on YouTube for a different brand using the remote control. I will try buying a new remote on ebay and see if I can find a way to try all your suggestions. Otherwise I will try to get a hold of a tech at Westinghouse as you've suggested..

 

I let you know what happens.


John

"Genius is nothing other than pointing out the obvious",
Albert Einstein.

"I am what I am and that is all that I am, I am Popeye the Sailor Man", Popeye.




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