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kmode expection not handled ( After recent restore to remove spybot )


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#1 Seikari

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Posted 28 March 2018 - 11:36 AM

Okay, so I kept getting http://prntscr.com/ixmnp8 this with spy bot so I googled found out that I needed to do a custom install to fix it. Okay, no problem right. Go to uninstall and the program went haywire so I had to roll back to a restore point When I did I updated Windows and every thing seemed fine till I started getting this error : KMODE EXCEPTION NOT HANDLED and the computer would be in a boot loop continuously I've had windows check my drivers and they are all up to date and I've disabled the fast startup but the error seems to keep coming up and I cannot use the laptop... anyone got any suggestions on what is causing this? 


Edited by hamluis, 28 March 2018 - 12:40 PM.
Moved from Crashes/BSODs to Am I Infected - Hamluis.


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#2 HELPMEWITHDROPPERGEN

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Posted 28 March 2018 - 11:48 AM

Okay, so I kept getting http://prntscr.com/ixmnp8 this with spy bot so I googled found out that I needed to do a custom install to fix it. Okay, no problem right. Go to uninstall and the program went haywire so I had to roll back to a restore point When I did I updated Windows and every thing seemed fine till I started getting this error : KMODE EXCEPTION NOT HANDLED and the computer would be in a boot loop continuously I've had windows check my drivers and they are all up to date and I've disabled the fast startup but the error seems to keep coming up and I cannot use the laptop... anyone got any suggestions on what is causing this? 

Probably malware.



#3 JohnC_21

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Posted 28 March 2018 - 01:05 PM

What OS are you using? Is there a driver or file listed after the KMODE error? It would have a .sys extension.


Edited by JohnC_21, 28 March 2018 - 01:05 PM.


#4 Seikari

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Posted 28 March 2018 - 01:06 PM

What OS are you using? Is there a driver or file listed after the KMODE error? It would have a .sys extension.

I use windows ten and it flashes off before I can see the .sys.extenstion I have two dump files on my desktop but not a clue how to read them to find out which driver is causing the problems. 



#5 JohnC_21

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Posted 28 March 2018 - 01:15 PM

Do you get the KMode Exception error booting into Safe Mode? How large are the dump files? Is Spybot still on the computer? I would uninstall it and see if that solves the KMode error especially if you do not get it in Safe Mode.



#6 Seikari

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Posted 28 March 2018 - 01:16 PM

The Kmode Error happened when I removed it. As for Safe mode I'm not sure how to go about doing that - Is not tech savy at all - 



#7 JohnC_21

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Posted 28 March 2018 - 01:23 PM

Use method 2.

 

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

 

You can also run AutoRuns first. Do a search for Spybot. Uncheck the box next to all the found items. Reboot and see if you get the Kmode error. Right click the AutoRuns64 file and Run As Administrator.

 

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

 

Does Spybot use the Bitdefender Scan Engine or are you using Bitdefender as an Antivirus.



#8 Seikari

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Posted 28 March 2018 - 01:24 PM

I think it uses the scan engine I also use Avast as a antivirus.



#9 JohnC_21

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Posted 28 March 2018 - 01:30 PM

Okay, Run AutoRuns first and do a search first for Spybot then a seach for Bitdefender. Please post a screenshot of the found items. You can use the snipping tool in Windows. 



#10 Seikari

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Posted 28 March 2018 - 01:43 PM

Okay so I put it in Safemode but now I don't have internet on that computer. How do I fix that. 



#11 JohnC_21

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Posted 28 March 2018 - 02:05 PM

I suggested Safe Mode it see if you are getting the Kmode error. Do you get the Kmode error in Safe Mode?

 

If you want Internet you need to select Safe Mode with Networking from the list.



#12 Seikari

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Posted 28 March 2018 - 02:06 PM

okay I will do that here in a mintue to just to make things easier I didn't get the error when I booted up in safe mode and it normally happens while I'm doing things and the computer has been running for a while. 



#13 JohnC_21

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Posted 28 March 2018 - 02:10 PM

Then go ahead and do Safe Mode with Networking. 

 

If you do not get the Kmode error after using the computer for awhile then use AutoRuns to search for Spybot and Bitdefender, posting a screenshot.



#14 Seikari

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Posted 28 March 2018 - 02:26 PM

Didn't find anything for Bitefinder or Spybot but found this http://prntscr.com/ixp80j wondering what I should do if if I should uncheck the boxes or if its something else that needs a shop



#15 JohnC_21

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Posted 28 March 2018 - 02:35 PM

I wouldn't worry about those. Does the Kmode error pop up in Safe Mode? If not then to narrow down the startup item or service causing the error do a clean boot per the below link. If after doing a clean boot you do not get the Kmode error while working on the computer enable a few startup items and services at a time until you get the error. This will tell you want is causing the problem. Be sure you check the box to hide Microsoft Services.

 

https://www.winhelp.us/clean-boot-windows.html

 

Edit: Is this the free version of avast?

 

The Kmode error could be avast related. 

 

https://forum.avast.com/index.php?topic=170360.0

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/windows-10-kmode-exception-aswnetsecsys/c090d27d-7c9e-42ad-b0d7-e4fc3203301f

 

You may want to do an uninstall of avast and see if you still get the error.


Edited by JohnC_21, 28 March 2018 - 02:40 PM.





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