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Screen Freeze forces hard restart


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#1 SmokedGouda

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Posted 27 March 2018 - 10:05 PM

Symptoms:

 

  •  Screen freezes eventually, but especially under high GPU usage
  • Screen freezes within 30 minutes of running FurMark or heavy gaming
  • sound continues for a bit then stops completely
  • if no gaming, computer will usually go a couple of hours without freezing
  • sometimes computer restarts on its own, other times does full restart
  • if I run system with only 4Gb of ram installed, freeze is almost immediate after login

 

Attempted fixes:

 

  • Furmark results: temp stays within normal range (70C) but screen freezes after ~20-30 min
  • RMA'd graphics card, Zotac says it passed all tests
  • replaced PSU
  • tried replacing Geil RAM with HyperX(some RAM has compatibility issues with Ryzen)
  • cleared CMOS
  • Ran Prime95 with no immediate problems

documentation below:

 

http://speccy.piriform.com/results/kwvP2Q3Shu0tXpDBp0sOJSe


Thanks in advance for any help you can give

Attached Files


Edited by SmokedGouda, 28 March 2018 - 09:53 AM.


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#2 SmokedGouda

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Posted 01 April 2018 - 03:03 PM

no one?

 

Is there any other info i can offer?



#3 HyperHenry

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Posted 01 April 2018 - 03:59 PM

Hi SmokedGouda, Have you tried disabling XMP to see what happens? I'll have a look at the Sysnative right now. On specialty forums like this it sometimes takes longer to get a reply.

 

EDIT: Just a couple questions, Is this a self built computer or an OEM? (HP. Dell etc) What's the approximate age of the computer? Have you had it since it was new? I'll check back late this evening.


Edited by HyperHenry, 01 April 2018 - 04:38 PM.


#4 SmokedGouda

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Posted 02 April 2018 - 11:25 AM

Hi Henry,

 

Thanks for the reply. I just wanted to give it a bump since I had fallen to page 2 =)

 

I will try disabling XMP when I get home from work today. This is a brand new self built computer and I bought all of the parts new. I only completed the build about a month ago and have been having this problem since I completed the build. Re: system has never been stable.



#5 SmokedGouda

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Posted 02 April 2018 - 08:00 PM

Update: XMP is disabled, was off by default.



#6 cwsink

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Posted 02 April 2018 - 10:22 PM

It looks like your motherboard is running a relatively old BIOS. I'd recommend updating to the latest available from here. Ryzen systems have had many updates to address stability problems and it seems to be important to stay up to date. You'll need to update to version 3.40 first. Afterwards, I'd recommend updating to 4.70.

 

Please let us know whether or not it makes a difference.



#7 SmokedGouda

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Posted 04 April 2018 - 10:34 PM

BIOS has been updated. Still no fix.



#8 SmokedGouda

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Posted 06 April 2018 - 09:31 AM

I am going to run memtest86 and test the hard disk as well over the weekend. lets see if that offers any more clues. Will post results



#9 SmokedGouda

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Posted 13 April 2018 - 09:20 AM

So I ran memtest.

 

It reported no errors on one pass but stopped/froze after about 2 hours. Not sure if this means memory is the problem or something else....



#10 cwsink

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Posted 13 April 2018 - 11:20 AM

Assuming the CPU isn't overheating, I would recommend testing your system with only 1 DIMM installed at a time; both the memtest86 and FurMark tests to see if one of the configurations does not result in a system freeze for either test.



#11 SmokedGouda

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Posted 13 April 2018 - 01:48 PM

CPU is definitely not overheating, have checked that multiple times. 

 

I will try testing each DIMM individually.






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