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Frequent SYSTEM_SERVICE_EXCEPTION and DRIVER_IRQL_NOT_LESS_OR_EQUAL


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#1 bsod_a_day

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Posted 27 March 2018 - 03:21 PM

System info: http://speccy.piriform.com/results/DYYtdjBt6O1hBVmRDOB7z5S
Sysnative output attached.

 

Over the past few months many of the computers at my work have started to experience frequent BSOD's (at least once a day). The issue is affecting multiple different models of Dell Latitude laptops (E7450, E7470 and 7480). The attached information is for a Dell Latitude 7480 that is experiencing the crashes. When the crashes were first observed only the E7450 and E7470 models were affected. Near the beginning of February the 7480 model started to experience the crashes also.

 

The crashes still occur when the laptops are not connected to the corporate network so I don't believe it is related to anything being done on the network. 

 

I have tried the following which have not resolved the issues:

 

- Updated all drivers via Dell Command Update utility

- Restored full driver package via Dell Command Update utility

- sfc /scannow (no issues found)

- chkdsk (no issues found)

- dism /online /checkhealth (no issues found)

- built-in Dell BIOS diagnostics (no issues found)

- collected crash dumps (I do not have any for this specific computer yet but will update the thread when it next crashes). (I have 30+ crash dumps from other laptops - almost all of them indicate the "ntoskrnl.exe" as the cause of the issue.)

- enabled driver verifier to force crashes

 

Any ideas what could be causing multiple computers to BSOD frequently? 

Attached Files


Edited by hamluis, 05 April 2018 - 10:33 AM.


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#2 bwv848

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Posted 05 April 2018 - 09:36 AM

 

- collected crash dumps (I do not have any for this specific computer yet but will update the thread when it next crashes). (I have 30+ crash dumps from other laptops - almost all of them indicate the "ntoskrnl.exe" as the cause of the issue.)

Can you send me some of those crash dumps?


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#3 bsod_a_day

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Posted 26 April 2018 - 03:50 PM

 

- collected crash dumps (I do not have any for this specific computer yet but will update the thread when it next crashes). (I have 30+ crash dumps from other laptops - almost all of them indicate the "ntoskrnl.exe" as the cause of the issue.)

Can you send me some of those crash dumps?

 

Apologies for the delay, I've been working with Dell on this issue but we've made very little progress.

 

I've uploaded the most crash dumps from February and March here: https://www.dropbox.com/s/den7l8rhm5mzo1h/dell_crash-dumps.zip?dl=0

 

These crash dumps are from multiple machines (Dell Latitude E7450, E7470 and 7480 models).



#4 bwv848

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Posted 26 April 2018 - 06:57 PM

That's a very nice collection! ;)

I've uploaded the most crash dumps from February and March here: https://www.dropbox.com/s/den7l8rhm5mzo1h/dell_crash-dumps.zip?dl=0

The bugchecks are so random; I unfortunately fail to see any definitive pattern.

Over the past few months many of the computers at my work have started to experience frequent BSOD's (at least once a day). The issue is affecting multiple different models of Dell Latitude laptops (E7450, E7470 and 7480). The attached information is for a Dell Latitude 7480 that is experiencing the crashes. When the crashes were first observed only the E7450 and E7470 models were affected. Near the beginning of February the 7480 model started to experience the crashes also.

Can you estimate the number of machines? Do your machines share something in common? An antivirus? Some specialized software? Are they connected to the same printer/fax machine? One of your machines has CrashPlan. Do they all have CrashPlan?

 

I'm trying to intuitively guess a culprit (which will be very hard).


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#5 bsod_a_day

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Posted 02 May 2018 - 05:17 PM

That's a very nice collection! ;)

I've uploaded the most crash dumps from February and March here: https://www.dropbox.com/s/den7l8rhm5mzo1h/dell_crash-dumps.zip?dl=0

The bugchecks are so random; I unfortunately fail to see any definitive pattern.

Over the past few months many of the computers at my work have started to experience frequent BSOD's (at least once a day). The issue is affecting multiple different models of Dell Latitude laptops (E7450, E7470 and 7480). The attached information is for a Dell Latitude 7480 that is experiencing the crashes. When the crashes were first observed only the E7450 and E7470 models were affected. Near the beginning of February the 7480 model started to experience the crashes also.

Can you estimate the number of machines? Do your machines share something in common? An antivirus? Some specialized software? Are they connected to the same printer/fax machine? One of your machines has CrashPlan. Do they all have CrashPlan?

 

I'm trying to intuitively guess a culprit (which will be very hard).

 

I appreciate the assistance. It's been a real pain for us too.

 

I'd estimate between 75-100 machines are affected but it's hard to tell. A lot of the same model of computers in our environment aren't seeing the crashes whatsoever.

 

One commonality between them all is the version of Windows 10: version 1709 build #16299. Now that version 1803 has been released we've begun to upgrade in the hopes that that will stop the crashes.
All of the computers have the Office 2016 suite installed but vary in build numbers.

I believe GPO has been used to push printers to these devices so I think it's accurate to say that they are also connected to the same printer.
Some of the machines have CrashPlan and some of the machines have Sophos EndPoint AV but some have neither and still crash.

 

 

A few weeks back my colleague sent a Latitude E7470 that was experiencing the crashes to Dell's Advanced Resource Center who determined there was a fault with the motherboard. However, that laptop has begun to crash again too.






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