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External Hard Drive only recognized in Device Manager


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#1 Xirw

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Posted 26 March 2018 - 04:35 PM

And it has a yellow exclamation point next to it.

 

Basically my problem is that I don't know how to get my computer (Windows 7 Ultimate 64 bit) to recognize the drive.

 

The hard drive is relatively new under a year old. Its a Seagate Expansion Desk USB.

 

This all started when I had my C: drive (SSD) fail on me a couple of days ago. I made an Acronis backup image of my C: Drive and put it on my new SSD that I bought. And I feel the reason has to do with that but I can't figure out exactly what.



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#2 JohnC_21

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Posted 26 March 2018 - 04:50 PM

I would first try the external on any of the back USB ports.  

 

Attach the computer on another computer.

 

Use a different USB cable if you have one.

 

Is this a 3TB drive?

 

See this Seagate Page.

 

http://knowledge.seagate.com/articles/en_US/FAQ/205331en



#3 Xirw

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Posted 26 March 2018 - 05:22 PM

I would first try the external on any of the back USB ports.  

 

Attach the computer on another computer.

 

Use a different USB cable if you have one.

 

Is this a 3TB drive?

 

See this Seagate Page.

 

http://knowledge.seagate.com/articles/en_US/FAQ/205331en

 

Hey thanks for the reply.. This is very strange. I tried it on another computer and it works fine thankfully, but on my main one I cant get it to work and there are no drivers available on the Seagate website. Its a 5TB one btw. Im really stumped..I tried uninstalling and reinstalling the device manager drivers at least 10 times and it always says "Failed to install the driver"



#4 JohnC_21

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Posted 26 March 2018 - 05:50 PM

Was the drive ever detected on this computer? The reason I ask is because if the drive is advanced format it is only supported by Windows 8 and 10.

 

https://support.microsoft.com/en-us/help/2510009/microsoft-support-policy-for-4k-sector-hard-drives-in-windows

 

What is the OS on the computer that the drive is detected on?



#5 Xirw

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Posted 26 March 2018 - 05:55 PM

Was the drive ever detected on this computer? The reason I ask is because if the drive is advanced format it is only supported by Windows 8 and 10.

 

https://support.microsoft.com/en-us/help/2510009/microsoft-support-policy-for-4k-sector-hard-drives-in-windows

 

What is the OS on the computer that the drive is detected on?

 

No, it doesnt even appear in Disk Management or My Computer.

 

The computer it worked on was also Windows 7 Ultimate. For whatever reason, Device Manager was the only thing that picked it up on my main computer


Edited by Xirw, 26 March 2018 - 05:55 PM.


#6 JohnC_21

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Posted 26 March 2018 - 06:06 PM

The drive is not detected on any USB port of the computer, correct? 

 

Does the computer detect regular USB flash drives? This external is not a portable version is it? It has it's own power source?

 

Right click the device with the yellow exclamation mark. Select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and paste the first line into your next post.

 

If this is a clean install and the device with the yellow exclamation mark is for your USB 3 ports, if you have any, you will need to download a driver for USB 3.0 as Windows does not have native USB 3 drivers. Is the USB port you are attaching the drive to blue?



#7 Xirw

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Posted 26 March 2018 - 06:16 PM

I only tried the 3.0 ports so far and yes it does detect regular USB flash drives.

 

And yes, The external is portable with its own power source. (I have tried plugging it in different outlets too)

 

 

Hardware ID - USBSTOR\DiskSeagate_Expansion_Desk__9401
 

And no its not a clean install its the exact same version of Windows that it was working on before I needed to switch my C drive. There was something I did notice with the paths however.. When I booted my OS on my new SSD, I saw that there was a system reserved partition showing under the same exact letter as my old external hard drive (Drive E:/) . Im sorry I forgot to mention this as this might be important to why its not showing possibly.

 

Oh and it seems like its not working on the 2.0 ports either.


Edited by Xirw, 26 March 2018 - 06:19 PM.


#8 JohnC_21

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Posted 26 March 2018 - 06:22 PM

Is the drive detected on the USB 2.0 ports?


Edited by JohnC_21, 26 March 2018 - 06:23 PM.


#9 Xirw

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Posted 26 March 2018 - 06:27 PM

Is the drive detected on the USB 2.0 ports?

 

No I tried 4 different 2.0 ports



#10 JohnC_21

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Posted 26 March 2018 - 06:30 PM

The System Reserved partition is 100MB and labeled as E: in Disk Management?

 

Can you provide a screenshot of Disk Management? Right click Computer> Manage> Disk Management



#11 Xirw

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Posted 26 March 2018 - 06:38 PM

The System Reserved partition is 100MB and labeled as E: in Disk Management?

 

Can you provide a screenshot of Disk Management? Right click Computer> Manage> Disk Management

 

I actually moved it to Drive Y to see if that would change anything but nothing happened.

 

https://i.imgur.com/psnZsEl.png

 

https://i.imgur.com/G8EZBxY.png

 

Hmm... just so you know I tried plugging in another external hard drive and im getting the same issue.



#12 JohnC_21

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Posted 26 March 2018 - 07:01 PM

What is disk 0 letter G:? That disk is labeled as Active which indicates it can boot.

 

Disk 1 has a 100MB System Reserved partition marked active along with your C: Windows partition

 

Disk 2 looks to be a data disk

 

Disk 3 has a System Reserved Partition, the one you labeled Y but it is not active so it's basically doing nothing on that drive.

 

Disk 4, 5, and 6 look like data disks

 

Disk 8 is a Seagate 4 TB drive labeled Z: This isn't the external backup disk that is not detected, correct?

 

Edit: You currently have 3 USB drives attached to the computer? Disks 8,9, and 10?


Edited by JohnC_21, 26 March 2018 - 07:04 PM.


#13 Xirw

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Posted 26 March 2018 - 07:13 PM

Disk 0 letter G: is an Intel SSD which I have games installed on. If the disk is labled as active, how do I change it?

 

Disk 1 what should I do with this?

 

Disk 2 is data.

 

Disk 3 is another SSD which I install my programs on. Is it safe to delete that System Reserved Y:/  ?

 

Disk 4,& 6 I install my games on, and Disk 5 is both data and installing programs.

 

Disk 8 is actually another Seagate external HDD that I have been using for awhile and is not the one I am talking about here.

 

 

And yes, 8,9, and 10 are 3 USB Drives.


Edited by Xirw, 26 March 2018 - 07:14 PM.


#14 JohnC_21

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Posted 26 March 2018 - 07:29 PM

Disk 0 can be set as not active by using Diskpart as long as you are not booting from this disk but it's safer to use Partition Wizard and marking the partition as not active.

 

Disk 1 has your active System Reserved Partition and your Windows partition. This is the disk the computer boots from. Do not change anything.

 

Disk 3, yes, you can delete the System Reserved Partition. Once you delete the System Reserved Partition on Disk 3 you can resize D: into the unallocated space.

 

Partition Wizard    All steps are virtual until you click Apply

 

Setting a Partition as Not Active.

 

Deleting a Partition

 

Resize a Partition

 

Eject all your USB drives currently attached to computer. Once ejected reboot the computer and attach the drive that is not now detected. Is the drive detected with the other USB drives removed?


Edited by JohnC_21, 26 March 2018 - 07:30 PM.


#15 Xirw

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Posted 26 March 2018 - 07:49 PM

Disk 0 can be set as not active by using Diskpart as long as you are not booting from this disk but it's safer to use Partition Wizard and marking the partition as not active.

 

Disk 1 has your active System Reserved Partition and your Windows partition. This is the disk the computer boots from. Do not change anything.

 

Disk 3, yes, you can delete the System Reserved Partition. Once you delete the System Reserved Partition on Disk 3 you can resize D: into the unallocated space.

 

Partition Wizard    All steps are virtual until you click Apply

 

Setting a Partition as Not Active.

 

Deleting a Partition

 

Resize a Partition

 

Eject all your USB drives currently attached to computer. Once ejected reboot the computer and attach the drive that is not now detected. Is the drive detected with the other USB drives removed?

 

I did all the steps exactly and its still doing the same problem. :(






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