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How to 'release', or 'unlock' folders and files?


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10 replies to this topic

#1 tkmops

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Posted 25 March 2018 - 08:22 PM

How to 'release', or 'unlock' folders and files?
 
Just recently, about 60% of the time,  I am unable to move and/or rename folders, I'm getting the following error msg:'The action can't be completed because the folder or a file in it is open in another program. Close the folder or file and try again'. 
 
1) I've closed/open Windows Explorer...same error.
 
2) I've closed all open programs, except for Windows Explorer...same error.
 
3) I've rebooted...same error.
 
I haven't installed any new programs. I've checked my running programs in Task Manager, and found nothing that would indicate that my folders or files are open in another program.
 
Is there a way of finding out if there are any program(s) being used on certain folders/files? 
And, how to 'release', or 'unlock those folders and files?
 
Win7, 64bit. 
 
Thanks!


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#2 RokTV

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Posted 25 March 2018 - 08:37 PM

http://www.emptyloop.com/unlocker/ I would avoid any extras if any are offered.



#3 opera

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Posted 25 March 2018 - 11:56 PM

Have a read here for ways others have used to deal with this

 

http://www.thewindowsclub.com/action-cant-be-completed-because-file-is-open



#4 tkmops

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Posted 26 March 2018 - 12:15 PM

None of those options from 'thewindowsclub' work, will try unlocker.



#5 hamluis

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Posted 26 March 2018 - 12:44 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#6 tkmops

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Posted 29 March 2018 - 01:24 PM

Louis, 

Hope I did this right....

Thanks!

 

Mod Edit:  Pasted MTB data into post, deleted attachment - Hamluis.

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Tod (ATTENTION: The logged in user is not administrator) on 29-03-2018 at 11:05:15
Running from "K:\Pix downloaded"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: MS-7758 Manufacturer: MSI

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/29/2018 10:31:47 AM) (Source: Application Error) (User: )
Description: Faulting application name: DVD Shrink 3.2.exe, version: 3.2.0.15, time stamp: 0x4103f8b5
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x004aeb68
Faulting process id: 0xebec
Faulting application start time: 0xDVD Shrink 3.2.exe0
Faulting application path: DVD Shrink 3.2.exe1
Faulting module path: DVD Shrink 3.2.exe2
Report Id: DVD Shrink 3.2.exe3

Error: (03/28/2018 09:23:44 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:  AddLegacyDriverFiles: Unable to back up image of binary MpKslba291ea5.
System Error:  The system cannot find the file specified.
.
Error: (03/25/2018 09:11:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/25/2018 02:00:15 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location L:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (03/19/2018 03:21:23 AM) (Source: Application Error) (User: )
Description: Faulting application name: CompatTelRunner.exe, version: 10.0.17060.1019, time stamp: 0x0206ae46
Faulting module name: ntdll.dll, version: 6.1.7601.24000, time stamp: 0x5a499ad2
Exception code: 0xc0000374
Fault offset: 0x00000000000bf6b2
Faulting process id: 0x1313c
Faulting application start time: 0xCompatTelRunner.exe0
Faulting application path: CompatTelRunner.exe1
Faulting module path: CompatTelRunner.exe2
Report Id: CompatTelRunner.exe3

Error: (03/18/2018 02:00:12 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location L:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (03/13/2018 10:14:26 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/13/2018 10:09:56 AM) (Source: Windows Search Service) (User: )
Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-4244426862-3719909524-2241596560-1000}/">.

Error: (03/12/2018 04:41:08 AM) (Source: Application Error) (User: )
Description: Faulting application name: CompatTelRunner.exe, version: 10.0.17060.1019, time stamp: 0x0206ae46
Faulting module name: ntdll.dll, version: 6.1.7601.24000, time stamp: 0x5a499ad2
Exception code: 0xc0000374
Fault offset: 0x00000000000bf6b2
Faulting process id: 0x2034
Faulting application start time: 0xCompatTelRunner.exe0
Faulting application path: CompatTelRunner.exe1
Faulting module path: CompatTelRunner.exe2
Report Id: CompatTelRunner.exe3

Error: (03/11/2018 11:31:09 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.23537, time stamp: 0x57c44efe
Faulting module name: EXPLORERFRAME.dll, version: 6.1.7601.24000, time stamp: 0x5a499b0a
Exception code: 0xc0000005
Fault offset: 0x0000000000048cbe
Faulting process id: 0xce4
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3


System errors:
=============
Error: (03/29/2018 09:21:14 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
    New Signature Version:
    Previous Signature Version: 1.263.1652.0
    Update Source: %NT AUTHORITY59
    Update Stage: 4.10.209.00
    Source Path: 4.10.209.01
    Signature Type: %NT AUTHORITY602
    Update Type: %NT AUTHORITY604
    User: NT AUTHORITY\SYSTEM
    Current Engine Version: %NT AUTHORITY605
    Previous Engine Version: %NT AUTHORITY606
    Error code: %NT AUTHORITY607
    Error description: %NT AUTHORITY608

Error: (03/26/2018 06:18:11 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80004004-1

Error: (03/26/2018 06:18:11 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80004004-1

Error: (03/26/2018 03:42:01 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80004004-1

Error: (03/26/2018 03:42:01 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80004004-1

Error: (03/26/2018 12:28:57 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80004004-1

Error: (03/26/2018 12:28:57 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80004004-1

Error: (03/25/2018 01:27:32 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80004004-1

Error: (03/25/2018 01:27:32 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80004004-1

Error: (03/25/2018 09:12:24 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Microsoft Office Sessions:
=========================
Error: (03/29/2018 10:31:47 AM) (Source: Application Error)(User: )
Description: DVD Shrink 3.2.exe3.2.0.154103f8b5unknown0.0.0.000000000c0000005004aeb68ebec01d3c773c3a17d67C:\Program Files (x86)\DVD Shrink\DVD Shrink 3.2.exeunknown0dd8a1b4-3377-11e8-9b57-8c89a5dbe139

Error: (03/28/2018 09:23:44 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:  AddLegacyDriverFiles: Unable to back up image of binary MpKslba291ea5.
System Error:  The system cannot find the file specified.

Error: (03/25/2018 09:11:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/25/2018 02:00:15 AM) (Source: Windows Backup)(User: )
Description: L:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (03/19/2018 03:21:23 AM) (Source: Application Error)(User: )
Description: CompatTelRunner.exe10.0.17060.10190206ae46ntdll.dll6.1.7601.240005a499ad2c00003740000 0000 000bf6b21313c01d3bf6be46421f1C:\Windows\system32\CompatTelRunner.exeC:\Windows\SYSTEM32\ntdll.dll45c10041-2b5f-11e8-aab9-8c89a5dbe139

Error: (03/18/2018 02:00:12 AM) (Source: Windows Backup)(User: )
Description: L:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (03/13/2018 10:14:26 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/13/2018 10:09:56 AM) (Source: Windows Search Service)(User: )
Description: 300x80040d07iehistory://{S-1-5-21-4244426862-3719909524-2241596560-1000}/

Error: (03/12/2018 04:41:08 AM) (Source: Application Error)(User: )
Description: CompatTelRunner.exe10.0.17060.10190206ae46ntdll.dll6.1.7601.240005a499ad2c00003740000 0000000bf6b2203401d3b9f652b43872C:\Windows\system32\CompatTelRunner.exeC:\Windows\SYSTEM32\ntdll.dll40cabf09-25ea-11e8-82e5-8c89a5dbe139

Error: (03/11/2018 11:31:09 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.2353757c44efeEXPLORERFRAME.dll6.1.7601.240005a499b0ac00000050 000000000048cbece401d3a5061dca4745C:\Windows\Explorer.EXEC:\Windows\system32\EXPLORERFRAME. dll5dfc5d37-255a-11e8-82e5-8c89a5dbe139

CodeIntegrity Errors:
===================================
  Date: 2016-05-29 06:37:36.190
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume7\WINDOWS\winsxs\x86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.0.6001.18000_none_6f8d0e60c043c672\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-29 06:37:36.015
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume7\WINDOWS\winsxs\x86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.0.6001.18000_none_6f8d0e60c043c672\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-29 06:37:35.869
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume7\WINDOWS\winsxs\x86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.0.6001.18000_none_6f8d0e60c043c672\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-29 06:37:35.701
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume7\WINDOWS\winsxs\x86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.0.6000.16386_none_6d564c64c358b59e\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-29 06:37:35.601
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume7\WINDOWS\winsxs\x86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.0.6000.16386_none_6d564c64c358b59e\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-29 06:37:35.498
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume7\WINDOWS\winsxs\x86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.0.6000.16386_none_6d564c64c358b59e\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-29 06:19:25.652
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume7\WINDOWS\winsxs\x86_microsoft-windows-bcrypt-dll_31bf3856ad364e35_6.0.6002.18005_none_f0780c78ec8773db\bcrypt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-29 06:19:25.519
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume7\WINDOWS\winsxs\x86_microsoft-windows-bcrypt-dll_31bf3856ad364e35_6.0.6002.18005_none_f0780c78ec8773db\bcrypt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-29 06:19:25.419
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume7\WINDOWS\winsxs\x86_microsoft-windows-bcrypt-dll_31bf3856ad364e35_6.0.6002.18005_none_f0780c78ec8773db\bcrypt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-29 06:19:25.272
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume7\WINDOWS\winsxs\x86_microsoft-windows-bcrypt-dll_31bf3856ad364e35_6.0.6001.18000_none_ee8c936cef65a88f\bcrypt.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================
µTorrent (HKLM-x32\...\uTorrent) (Version: 2.2.1 - )
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 16.04 (x64) (HKLM\...\7-Zip) (Version: 16.04 - Igor Pavlov)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.011.20038 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 22.0.0.153 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.4.194 - Adobe Systems, Inc.)
Advanced File Organizer 3.01 (HKLM-x32\...\Advanced File Organizer_is1) (Version: 3.01 - SoftPrime Development)
AnyDVD (HKLM-x32\...\AnyDVD) (Version: 7.6.9.5 - RedFox)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 2.0.6 (HKLM-x32\...\Audacity_is1) (Version: 2.0.6 - Audacity Team)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (HKLM-x32\...\{2EEA7AA4-C203-4b90-A34F-19FB7EF1C81C}) (Version: 130.0.331.000 - Hewlett-Packard) Hidden
Bulk Rename Utility 2.7.1.3 (HKLM\...\Bulk Rename Utility_is1) (Version:  - TGRMN Software)
C6300 (HKLM-x32\...\{543BDDCD-E230-4F37-881B-4900B833BBD7}) (Version: 130.0.365.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.39 - Piriform)
CDBurnerXP (HKLM\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.7.6229 - CDBurnerXP)
Combined Community Codec Pack 2015-10-18 (HKLM-x32\...\Combined Community Codec Pack_is1) (Version: 2015.10.19.0 - CCCP Project)
CyberLink PowerDVD 11 (HKLM-x32\...\InstallShield_{F232C87C-6E92-4775-8210-DFE90B7777D9}) (Version: 11.0.5012.58 - CyberLink Corp.)
CyberLink PowerDVD 14 (HKLM-x32\...\{32C8E300-BDB4-4398-92C2-E9B7D8A233DB}) (Version: 14.0.4412.58 - CyberLink Corp.)
Defraggler (HKLM\...\Defraggler) (Version: 2.21 - Piriform)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{2FF8C687-DB7D-4adc-A5DC-57983EC25046}) (Version: 130.0.465.000 - Hewlett-Packard) Hidden
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
DocProc (HKLM-x32\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
DVD Shrink 3.2 (HKLM-x32\...\DVD Shrink_is1) (Version:  - DVD Shrink)
DVDFab 9.3.0.3(07/06/2016) Offical (HKLM-x32\...\DVDFab 9_is1) (Version:  - Fengtao Software Inc.)
DVDFab Media Player 2 (HKLM-x32\...\DVDFab Media Player 2_is1) (Version: 2.5.0.3 - Fengtao Software Inc.)
EPUB File Reader (HKLM-x32\...\{818C5857-5C74-4CAC-9F43-E5597086852D}_is1) (Version:  - epubfilereader.com)
Google Chrome (HKLM-x32\...\{A58EE139-F99A-3991-B9D2-EBB6A6E2F9AE}) (Version: 65.0.3325.181 - Google, Inc.)
Google Earth Pro (HKLM\...\{D9EF644E-2FAE-493B-8180-5617CC774C4F}) (Version: 7.3.1.4507 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{63FF21C9-A810-464F-B60A-3111747B1A6D}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
GWX Control Panel (HKLM-x32\...\UltimateOutsider_GwxControlPanel) (Version:  - UltimateOutsider)
Haali Media Splitter (HKLM-x32\...\HaaliMkx) (Version:  - )
HandBrake 1.0.3 (HKLM-x32\...\HandBrake) (Version: 1.0.3 - )
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.242 - SurfRight B.V.)
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Deskjet 1510 series Basic Device Software (HKLM\...\{D17E60E8-478A-4D4A-8147-21D481B5CA55}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
HP Deskjet 1510 series Help (HKLM-x32\...\{2E25FCEB-EFCB-4696-AA01-D3CBAC721831}) (Version: 30.0.0 - Hewlett Packard)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Photosmart C6300 All-In-One Driver Software 13.0 Rel. 4 (HKLM\...\{E5A24F8D-40E1-45CB-B509-81186D795735}) (Version: 13.0 - HP)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 130.0.282.000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (HKLM-x32\...\{681B698F-C997-42C3-B184-B489C6CA24C9}) (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (HKLM-x32\...\{D79113E7-274C-470B-BD46-01B10219DF6A}) (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{C43326F5-F135-4551-8270-7F7ABA0462E1}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{6B2FFB21-AC88-45C3-9A7D-4BB3E744EC91}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.3.1427 - Intel Corporation)
Intel® Small Business Advantage (HKLM-x32\...\{6A6D86CD-B004-46b7-8951-7BB75A776F8C}) (Version:  - Intel® Corporation)
Intel® Update Manager (HKLM-x32\...\{608E1B9B-A2E8-4A1F-8BAB-874EB0DD25E3}) (Version: 1.0.0.34813 - Intel Corporation) Hidden
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.4.220 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{09536BA1-E498-4CC3-B834-D884A67D7E34}) (Version: 1.23.605.1 - Intel Corporation)
Java 8 Update 101 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
Java 8 Update 101 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)

JDownloader 2 (HKLM\...\jdownloader2) (Version: 2.0 - AppWork GmbH)
Journeyman 3 (HKLM\...\{12b92483-6a51-40ba-b913-8ee6bc0f0e22}.sdb) (Version:  - )
LView Pro Full Version (HKLM-x32\...\LView Pro Full Version) (Version:  - )
MakeMKV v1.12.0 (HKLM-x32\...\MakeMKV) (Version: v1.12.0 - GuinpinSoft inc)
Malwarebytes version 3.4.4.2398 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.4.4.2398 - Malwarebytes)
MarketResearch (HKLM-x32\...\{175F0111-2968-4935-8F70-33108C6A4DE3}) (Version: 130.0.374.000 - Hewlett-Packard) Hidden
Media Player Codec Pack 4.3.4 (HKLM-x32\...\Media Player - Codec Pack) (Version: 4.3.4 - Media Player Codec Pack)
Microsoft .NET Framework 4.7.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02558 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.2.173.0 - Microsoft Corporation)
Microsoft Office Word Viewer 2003 (HKLM-x32\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.10.209.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works 6-9 Converter (HKLM-x32\...\{95140000-0137-0409-0000-0000000FF1CE}) (Version: 14.0.6120.5002 - Microsoft Corporation)
MKVToolNix 9.1.0 (64bit) (HKLM-x32\...\MKVToolNix) (Version: 9.1.0 - Moritz Bunkus)
Mozilla Firefox 48.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 48.0.2 (x64 en-US)) (Version: 48.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 48.0.2 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero 7 Essentials (HKLM-x32\...\{C6115A28-F277-4E82-B067-84D28BF21033}) (Version: 7.03.1357 - Nero AG)
Nero PhotoShow Elite (HKLM-x32\...\Nero PhotoShow Elite) (Version: 3.0 - Simple Star, Inc.)
nero.info.ms-2i (HKLM-x32\...\{8FC16131-2241-4A43-8689-1DF9C4C07A73}) (Version: 16.0.1013 - Nero AG)
Network64 (HKLM\...\{05EFBF37-0E52-4579-875C-7EEF0DFB4FCB}) (Version: 130.0.572.000 - Hewlett-Packard) Hidden
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.221.000 - Hewlett-Packard) Hidden
NetXfer 2.92.540 (HKLM-x32\...\NetXfer Vista(x86) (Multilingual)_is1) (Version:  - Xi)
NVIDIA 3D Vision Driver 327.23 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 327.23 - NVIDIA Corporation)
NVIDIA Graphics Driver 327.23 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 327.23 - NVIDIA Corporation)
NVIDIA Update 1.14.17 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.14.17 - NVIDIA Corporation)
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
OpenOffice 4.0.1 (HKLM-x32\...\{47F460DA-D1BE-4D85-8DF2-AA1F31D3445F}) (Version: 4.01.9714 - Apache Software Foundation)
Orban/Coding Technologies AAC/aacPlus Player Plugin™ 1.0 (HKLM-x32\...\{DB0A8A2A-4EA7-4FE3-802E-8A6DEE32696C}_is1) (Version:  - Orban, Inc.)
Product Improvement Study for HP Deskjet 1510 series (HKLM\...\{35DB2630-846E-47C5-AF84-9D6AC3629F55}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
PS_AIO_04_C6300_Software_Min (HKLM-x32\...\{8CE9B20A-6C15-48A3-99A5-02C9A3E389EF}) (Version: 130.0.365.000 - Hewlett-Packard) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.50.1123.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6586 - Realtek Semiconductor Corp.)
River Past Video Cleaner (HKLM\...\Video Cleaner) (Version: 7.6.6 - River Past)
Scan (HKLM-x32\...\{0F367CA3-3B2F-43F9-A44A-25A8EE69E45D}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
SmartWebPrinting (HKLM-x32\...\{DC635845-46D3-404B-BCB1-FC4A91091AFA}) (Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM-x32\...\{4A70EF07-7F88-4434-BB61-D1DE8AE93DD4}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Status (HKLM-x32\...\{0EF5BEA9-B9D3-46d7-8958-FB69A0BAEACC}) (Version: 130.0.469.000 - Hewlett-Packard) Hidden
Stereoscopic Player (HKLM-x32\...\{531E1936-95AC-4F7D-8071-BBE9502C670B}) (Version: 1.7.6 - 3dtv.at)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Toolbox (HKLM-x32\...\{6BBA26E9-AB03-4FE7-831A-3535584CA002}) (Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{1EC71BFB-01A3-4239-B6AF-B1AE656B15C0}) (Version: 130.0.422.000 - Hewlett-Packard) Hidden
Turbo Lister 2 (HKLM-x32\...\{8927E07C-97F7-4A54-88FB-D976F50DD46E}) (Version: 2.00.0000 - eBay Inc.)
Ulead GIF Animator 5 (HKLM-x32\...\{8AF3E926-ED59-11D4-A44B-0000E86D2305}) (Version:  - )
UnloadSupport (HKLM-x32\...\{4E7C28C7-D5DA-4E9F-A1CA-60490B54AE35}) (Version: 11.0.0 - Hewlett-Packard) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.2.4 - VideoLAN)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)
WebReg (HKLM-x32\...\{43CDF946-F5D9-4292-B006-BA0D92013021}) (Version: 130.0.132.017 - Hewlett-Packard) Hidden
WinCDEmu (HKLM-x32\...\WinCDEmu) (Version: 4.1 - Sysprogs)
WinRAR 4.00 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 4.00.0 - win.rar GmbH)

========================= Memory info: ===================================
Percentage of memory in use: 41%
Total physical RAM: 16322.18 MB
Available physical RAM: 9558.22 MB
Total Virtual: 40803.35 MB
Available Virtual: 33937.94 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:223.47 GB) (Free:70.32 GB) NTFS
2 Drive d: (My Disc) (CDROM) (Total:4.37 GB) (Free:0 GB) CDFS
3 Drive e: (HP C OLD PC C Drive) (Fixed) (Total:363.75 GB) (Free:302.2 GB) NTFS
4 Drive f: (FACTORY_IMAGE) (Fixed) (Total:8.85 GB) (Free:0.93 GB) NTFS
5 Drive g: (Data) (Fixed) (Total:931.39 GB) (Free:593.83 GB) NTFS
6 Drive h: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS
7 Drive i: (Local Disk OLD SSD C) (Fixed) (Total:111.69 GB) (Free:37.43 GB) NTFS
8 Drive j: (Seagate Expansion Drive) (Fixed) (Total:3725.9 GB) (Free:62.82 GB) NTFS
9 Drive k: ( MY BOOK K OLD Q ) (Fixed) (Total:1862.98 GB) (Free:1259.79 GB) NTFS
10 Drive l: (Seagate Expansion Drive) (Fixed) (Total:3725.9 GB) (Free:2948.27 GB) NTFS
11 Drive m: (FreeAgent GoFlex Drive ) (Fixed) (Total:1863.01 GB) (Free:792.09 GB) NTFS
12 Drive n: (Seagate Backup Plus Drive) (Fixed) (Total:2794.39 GB) (Free:1727.42 GB) NTFS

========================= Users: ========================================
User accounts for \\TOD-PC

Administrator            Guest                    Miles                    
Tod                      Tod Admin                UpdatusUser              


**** End of log ****
 


Edited by hamluis, 29 March 2018 - 02:03 PM.


#7 tkmops

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Posted 29 March 2018 - 01:25 PM

Louis, 

 

Hope I did this right....http://speccy.piriform.com/results/JfSYNE3N0viHxT8LhUoY2lK

 

Thanks!


Edited by hamluis, 29 March 2018 - 02:05 PM.


#8 hamluis

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Posted 29 March 2018 - 02:36 PM

I'm going to move your topic to the BC Crashes/BSODs forum, the errors on MTB seem to indicate that this should be done.

 

Please provide the data requested within BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ .

 

Louis



#9 tkmops

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Posted 30 March 2018 - 11:57 AM

I'm going to move your topic to the BC Crashes/BSODs forum, the errors on MTB seem to indicate that this should be done.

 

Please provide the data requested within BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ .

 

Louis

BSOD? I'm not getting BSOD's...I still need to the BSOD posting instructions?



#10 JohnC_21

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Posted 30 March 2018 - 03:00 PM

Do you get the file error when in Safe Mode?



#11 tkmops

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Posted 31 March 2018 - 11:55 AM

I haven't tried that yet, will try it and post back






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