Chris, thank you so much for responding. Computer is Hewlett Packard (refurbished). Model: HP Compaq 6000 Pro SFF PC. 2.00 GB RAM. 32 bit. Yes, my computer is running and does boot up.
First, I called Geek Squad around the first of February.Paid for their $99.99 pkg. & $9.99 per month for a year. The techs are in a foreign country. Hard to understand. This was a BIG mistake. They reinstalled Google Chrome on 2/27/18 and did other things. Said a full report would be sent by email. Email received but would not open. This was the third time calling Tech support. Just so you know, previously, I deleted GC. Thought it would help but only caused more issues.
Still having problems. Computer slow. Would delete ALL cookies several times a day including the "settings." Would do several restore points. Restart the computer. Checked all plugs. Update Windows but not all (for remote access). Weekly, I run disk cleanup and defrag once a month.
One day, I started messing around and think I deleted part of the "System Restore" program. On 3/13/18 in Administrative Events I found 5,046 events which was full of errors and warnings. It listed: kernel-event-tracking; e1kexpress; kernel-pnp; server; service control manager; distributedCOM; winlogon; WMI; user profile service; microsoft antimalware; Dhcp-client; DNS client events; eventlog. And, Event Data: (Intel ® 82567LM-3 Gigabit Network Connection. Then the number:
0000040002003000000000001B0004A(49 more zeros) then 1B0004A0. Before all this started, I got a message that the Display Driver stopped twice so I started playing around with the computer..,...
Do not know if the above information helps but I sure screwed up somewhere and I have to take responsibility!
Other issues: 1.) All programs tell me, "incompatible applications" and msseces as well. This has been going on long before I called Geek Squad. 2.) The Windows compatibility mode shows Windows XP (Service Pack 2) even though I have Windows 7 Professional. I do not have a clue as to what this means. 3.) I have MIcrosoft Security Essentials protection: I update it several times when online. Sometime it won't update. Will restart computer. Have deleted this program and reinstalled it.
1.) Microsoft Windows Publisher info: Make older programs run in this version of windows. Package Version 1.5
2.) Quick TIme Player: Message said it requires Windows 2000 or later. Make sure compatibility mode is disabled in the Compatibility tab of the properties. I tried this and cancelled it at the same time. Blinking icon appeared at bottom of screen.
3.) LibrelOffice: Imcompatible and the (swriter) as well
4.) Nikon Transfer: incompatible application
5.) Panorama Maker 5: incompatible application
6.) View NX: incompatible
7.) Acrobat Reader DC: incompatible
8.) Google Chrome: incompatible
9.) The system maintenance program continually finds "troubleshooting history is taking up disk space
10.) Ran "Performance" information said, SuperFetch is not running but is now fixed. Publisher details said to adjust setting to improve overall speed and performance...I DO NOT KNOW HOW TO DO THIS.
11.) Cookies: I changed it to accept 1st cookies and block the 3rd.
12.) Email is so slow. Stalls. Worse than dial-up! Use Time Warner/Spectrum's email.
How is this for information! Personally, I think it's such a mess. Think I fell down the rabbit hole.