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Windows 10 BSoD caused by ntoskrnl.exe+175510


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#1 LegitOrLegitness

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Posted 25 March 2018 - 02:21 PM

http://speccy.piriform.com/results/LTpgSU6bHUojpzygtmMV52J

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#2 bwv848

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Posted 27 March 2018 - 09:36 AM

Hello,

It's very hard to conclude anything from the only 0x109 memory dump. When do the BSODs occur? Please run these "staple" hardware diagnostics. (Run MemTest86 for EIGHT passes please.)

 

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#3 LegitOrLegitness

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Posted 27 March 2018 - 07:20 PM

The BSODs typically occur when I am using the computer, but can also happen when I'm not. I've tried to run MemTest86, but it always freezes when it gets to Test 13, the Hammer Test. This has happened twice. It appears to freeze as the "cursor" isn't rotating and the clock stops counting. 



#4 bwv848

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Posted 27 March 2018 - 08:54 PM

Does MemTest86 show any errors prior to the Hammer Test?


Edited by bwv848, 27 March 2018 - 08:54 PM.

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#5 LegitOrLegitness

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Posted 28 March 2018 - 11:27 AM

Yes, between 10 and 20 are found. This always happens on the first pass, so I'm not able to go for eight passes.



#6 bwv848

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Posted 28 March 2018 - 12:48 PM

Ah, then your RAM is likely bad. Try reseating the sticks and cleaning out the slots with compressed air. Run MemTest86, what happens? How old is this HP?


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#7 LegitOrLegitness

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Posted 28 March 2018 - 12:59 PM

I will do this when I get home. Thank you.



#8 bwv848

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Posted 29 March 2018 - 09:12 AM

Thanks for the update, you're welcome!


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#9 LegitOrLegitness

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Posted 15 April 2018 - 10:12 AM

So, I still have BSoD. I cleaned the RAM and shut down my computer before I went to visit my family for two weeks. When I came back, the computer seemed to be working just fine. I changed the dump file format from minidump to automatic, and a day or two later had another BSoD. Hopefully the change in file size will determine the culprit. Maybe its just that I didn't clean out the RAM well enough.

https://www.dropbox.com/s/3xgm3zf0tyw02fk/SysnativeFileCollectionApp.zip?dl=0



#10 bwv848

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Posted 17 April 2018 - 10:26 AM

0x109s are usually impossible to debug. Regardless, I think your RAM is likely bad then. Ca you run MemTest86 [again], what happens? How old is this HP?


Edited by bwv848, 17 April 2018 - 10:27 AM.

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#11 LegitOrLegitness

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Posted 20 April 2018 - 08:02 PM

When I run MemTest, it freezes at Test 10, so I had to skip both Test 10 and 13 to be safe. There are 19 errors for Test 4, 36 for Test 5, 2 for 6, 21 for 7, 48 for 8, and 10 errors for Test 9. To answer your second question, I believe I purchased it around five years ago, and changed the RAM sometime in August of 2017.



#12 bwv848

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Posted 23 April 2018 - 01:36 PM

It is possible that the new RAM modules are bad. What was the reason for changing your RAM? When did the BSODs start? After (and how long after) the RAM change?


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#13 LegitOrLegitness

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Posted 23 April 2018 - 05:20 PM

I changed RAM so I could run games better. The BSODs started around the late December and early January, which is about 4 months afterwards.



#14 bwv848

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Posted 24 April 2018 - 10:06 PM

I think this topic is slowly getting out of my forté. I would suggest you start a new topic in the Internal Hardware forums. Describe that you've been diagnosed with faulty RAM and need some help with the next steps. You likely need a replacement in the end, but it is best for someone who has more expertise in hardware to have a say.


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#15 LegitOrLegitness

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Posted 25 April 2018 - 04:25 PM

Okay, and thank you so much for all the help. 






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