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Your Connection is Not Private Errors on Some Devices


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1 reply to this topic

#1 summithouse

summithouse

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Posted 24 March 2018 - 07:59 PM

For the last week, my daughter has been getting "Your Connection is Not Private" errors on her laptop and android phone whenever she tries to access some - though not ALL - web sites. For example, she cannot access any sites owned by Google, such as gmail, Google drive, or YouTube, but she CAN access CNN and Amazon. None of our other devices have this problem. Also, she doesn't have this problem when using her devices on the network at her college - only here at home. Also, she gets the error in both Chrome and Microsoft Edge. She doesn't have Firefox installed, so we haven't tried that. She is running Windows 10 Home, 64-bit.

We've read every message board we can find, and tried absolutely everything, including checking that the time and date on her computer are correct, uninstalling/reinstalling Chrome, scanning with MalwareBytes, and finally reinstalling Windows and doing a factory reset of her phone. In the hope that someone here might possibly be able to help, I downloaded the MiniToolKit (on my computer - hers couldn't access this site) and ran it. This is the report I got. Any help you can give me would be much appreciated. She relies heavily on Google drive and gmail for her schoolwork, so this has been very difficult for her. Thank you. 

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by secre (administrator) on 24-03-2018 at 19:32:02
Running from "C:\Users\secre\Desktop"
Microsoft Windows 10 Home  (X64)
Model: 80E3 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67072] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/24/2018 06:01:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: backgroundTaskHost.exe, version: 10.0.16299.15, time stamp: 0x290d9f78
Faulting module name: twinapi.appcore.dll, version: 10.0.16299.19, time stamp: 0x63553d36
Exception code: 0xc000027b
Fault offset: 0x0000000000094ef5
Faulting process id: 0xc54
Faulting application start time: 0xbackgroundTaskHost.exe0
Faulting application path: backgroundTaskHost.exe1
Faulting module path: backgroundTaskHost.exe2
Report Id: backgroundTaskHost.exe3
Faulting package full name: backgroundTaskHost.exe4
Faulting package-relative application ID: backgroundTaskHost.exe5
 
Error: (03/24/2018 05:44:40 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-N4QD6AEV)
Description: Package Microsoft.Windows.ShellExperienceHost_10.0.16299.15_neutral_neutral_cw5n1h2txyewy+App was terminated because it took too long to suspend.
 
Error: (03/24/2018 05:24:15 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine QueryFullProcessImageNameW.  hr = 0x80070006, The handle is invalid.
.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (03/24/2018 05:23:37 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (03/24/2018 05:23:25 PM) (Source: COM) (User: )
Description: {41FD88F7-F295-4D39-91AC-A85F3149A05B}
 
Error: (03/24/2018 05:23:25 PM) (Source: COM) (User: )
Description: {41FD88F7-F295-4D39-91AC-A85F3149A05B}
 
Error: (03/24/2018 05:22:49 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (03/24/2018 05:19:58 PM) (Source: Application Hang) (User: )
Description: The program ShellExperienceHost.exe version 10.0.16299.15 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 
Process ID: 1da4
 
Start Time: 01d3c3be1e9f00ca
 
Termination Time: 4294967295
 
Application Path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
 
Report Id: 342158b7-05ff-4808-881b-18468db06cb2
 
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.16299.15_neutral_neutral_cw5n1h2txyewy
 
Faulting package-relative application ID: App
 
Error: (03/24/2018 05:19:22 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-N4QD6AEV)
Description: App Microsoft.Windows.ShellExperienceHost_10.0.16299.15_neutral_neutral_cw5n1h2txyewy+App did not launch within its allotted time.
 
Error: (03/24/2018 05:19:00 PM) (Source: Application Hang) (User: )
Description: The program ShellExperienceHost.exe version 10.0.16299.15 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 
Process ID: 1fe4
 
Start Time: 01d3c3be06375b52
 
Termination Time: 4294967295
 
Application Path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
 
Report Id: 17ca7a48-08db-41cd-9a82-ca170a88e457
 
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.16299.15_neutral_neutral_cw5n1h2txyewy
 
Faulting package-relative application ID: App
 
 
System errors:
=============
Error: (03/24/2018 06:49:11 PM) (Source: DCOM) (User: LAPTOP-N4QD6AEV)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}LAPTOP-N4QD6AEVsecreS-1-5-21-190528764-2628984978-1604085084-1002LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/24/2018 06:48:43 PM) (Source: DCOM) (User: LAPTOP-N4QD6AEV)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}LAPTOP-N4QD6AEVsecreS-1-5-21-190528764-2628984978-1604085084-1002LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/24/2018 06:38:36 PM) (Source: DCOM) (User: LAPTOP-N4QD6AEV)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}LAPTOP-N4QD6AEVsecreS-1-5-21-190528764-2628984978-1604085084-1002LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/24/2018 06:21:39 PM) (Source: DCOM) (User: LAPTOP-N4QD6AEV)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}LAPTOP-N4QD6AEVsecreS-1-5-21-190528764-2628984978-1604085084-1002LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/24/2018 06:21:09 PM) (Source: DCOM) (User: LAPTOP-N4QD6AEV)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}LAPTOP-N4QD6AEVsecreS-1-5-21-190528764-2628984978-1604085084-1002LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/24/2018 06:04:42 PM) (Source: DCOM) (User: LAPTOP-N4QD6AEV)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}LAPTOP-N4QD6AEVsecreS-1-5-21-190528764-2628984978-1604085084-1002LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/24/2018 06:00:04 PM) (Source: DCOM) (User: LAPTOP-N4QD6AEV)
Description: {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
 
Error: (03/24/2018 05:53:58 PM) (Source: DCOM) (User: LAPTOP-N4QD6AEV)
Description: {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
 
Error: (03/24/2018 05:49:34 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/24/2018 05:47:30 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (03/24/2018 06:01:49 PM) (Source: Application Error)(User: )
Description: backgroundTaskHost.exe10.0.16299.15290d9f78twinapi.appcore.dll10.0.16299.1963553d36c000027b0000000000094ef5c5401d3c3c3634460d0C:\WINDOWS\system32\backgroundTaskHost.exeC:\Windows\System32\twinapi.appcore.dlla4671af4-8806-4416-ab97-ae3978ca5fb7Microsoft.Wallet_1.0.16328.0_x64__8wekyb3d8bbweApp
 
Error: (03/24/2018 05:44:40 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-N4QD6AEV)
Description: Microsoft.Windows.ShellExperienceHost_10.0.16299.15_neutral_neutral_cw5n1h2txyewy+App
 
Error: (03/24/2018 05:24:15 PM) (Source: VSS)(User: )
Description: QueryFullProcessImageNameW0x80070006, The handle is invalid.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (03/24/2018 05:23:37 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (03/24/2018 05:23:25 PM) (Source: COM)(User: )
Description: {41FD88F7-F295-4D39-91AC-A85F3149A05B}
 
Error: (03/24/2018 05:23:25 PM) (Source: COM)(User: )
Description: {41FD88F7-F295-4D39-91AC-A85F3149A05B}
 
Error: (03/24/2018 05:22:49 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (03/24/2018 05:19:58 PM) (Source: Application Hang)(User: )
Description: ShellExperienceHost.exe10.0.16299.151da401d3c3be1e9f00ca4294967295C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe342158b7-05ff-4808-881b-18468db06cb2Microsoft.Windows.ShellExperienceHost_10.0.16299.15_neutral_neutral_cw5n1h2txyewyApp
 
Error: (03/24/2018 05:19:22 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-N4QD6AEV)
Description: Microsoft.Windows.ShellExperienceHost_10.0.16299.15_neutral_neutral_cw5n1h2txyewy+App
 
Error: (03/24/2018 05:19:00 PM) (Source: Application Hang)(User: )
Description: ShellExperienceHost.exe10.0.16299.151fe401d3c3be06375b524294967295C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe17ca7a48-08db-41cd-9a82-ca170a88e457Microsoft.Windows.ShellExperienceHost_10.0.16299.15_neutral_neutral_cw5n1h2txyewyApp
 
 
=========================== Installed Programs ============================
 
AMD Catalyst Install Manager (HKLM\...\{60AA5051-1690-890B-954C-7E18398FCF32}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AMD Radeon Settings (HKLM\...\WUCCCApp) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.)
Catalyst Control Center Next Localization BR (HKLM\...\{DB929D3C-5DF3-95A0-456F-403306EE69B6}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{5F16D84E-851C-29BB-3CBE-A480DBAE3A09}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{13D096A7-D644-944F-F99D-82A17015AAE0}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{EE08C0D5-792F-B256-A499-ECEC56915562}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{37F9C96B-294A-D6A7-183D-930C8A2F5D68}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{DAC91F38-7D04-90FC-19CB-AC1C608012ED}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{40E57BA2-6029-7A5D-A2BE-7D47039159D0}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{7A54ECFD-70B7-08DF-D581-8CD04B4CDA09}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{C0F8A189-4C96-0179-ACEE-A98F618FD472}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{60694907-C4DE-A4AE-8DD0-E2E50E3A9C14}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{592C6F67-5D6B-8E34-90B9-2E9D44FC537B}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{06B55CAD-9FF0-EE80-954C-32FA86AED3BF}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{3B613BFA-C0AC-5FBF-29B1-3C362DFE417B}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{E3364BA9-283A-2B4C-2DED-90C284A54B8D}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{6E30A3B3-5427-9D91-5878-BD61820C5671}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{1E282415-8F60-005E-58C2-8FA7A7A391FB}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{8384ACC1-D00D-3818-8C45-E41E3C3FC6F9}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{DA4880B9-F477-386C-B07D-E13A7F4565C4}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{0FEDC0A5-8ED6-1A59-78A4-35E82784E3E0}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{3BF8C0EC-3127-F42D-78B7-7C5C9E682657}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{3F6354FB-8E86-4BEF-A53F-141D1493EE6D}) (Version: 2016.1216.1933.35155 - Advanced Micro Devices, Inc.) Hidden
Components (HKLM-x32\...\{1720B0E0-C520-43A6-B677-97A1D80F3B99}) (Version: 1.0.023.00 - Lenovo) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.66.27.55 - Conexant)
Conexant SmartAudio (HKLM\...\SAII) (Version: 6.0.259.0 - Conexant Systems)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.0.4505 - CyberLink Corp.)
Dolby Digital Plus Advanced Audio (HKLM\...\{B0BFC63F-EA07-419E-960B-3FB2ED5DD0B2}) (Version: 7.6.5.1 - Dolby Laboratories Inc)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 65.0.3325.181 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Lenovo Accelerator Application (HKLM-x32\...\{10672FE6-3D50-4F79-B0C7-A5573A5D415D}) (Version: 2.2.0.0701 - Lenovo)
Lenovo BatteryGauge (HKLM\...\{B8D3ED8D-A295-44C2-8AE1-56823D44AD1F}) (Version: 1.0.007.00 - Lenovo)
Lenovo EasyCamera (HKLM-x32\...\{E399A5B3-ED53-4DEA-AF04-8011E1EB1EAC}) (Version: 6.3.9600.11105 - Realtek Semiconductor Corp.)
Lenovo Experience Improvement (HKLM\...\LenovoExperienceImprovement) (Version: 1.1.6.0 - Lenovo)
Lenovo FusionEngine  (HKLM-x32\...\Lenovo FusionEngine) (Version: 1.0.13.0 - Lenovo, Inc.)
Lenovo OneKey Recovery (HKLM\...\{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.1.0.4210 - CyberLink Corp.) Hidden
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.1.0.4210 - CyberLink Corp.)
Lenovo Photo Master (HKLM-x32\...\{BC94C56A-3649-420C-8756-2ADEBE399D33}) (Version: 2.1.3219.01 - CyberLink Corp.)
Lenovo pointing device (HKLM\...\Elantech) (Version: 11.4.65.2 - ELAN Microelectronic Corp.)
Lenovo PowerDVD12 (HKLM-x32\...\{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.5328.55 - CyberLink Corp.) Hidden
Lenovo PowerDVD12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.5328.55 - CyberLink Corp.)
Lenovo QuickOptimizer (HKLM\...\{8D2C871B-1B9F-45AC-9C43-2BB18089CDFA}) (Version: 1.0.006.00 - Lenovo)
Lenovo Solution Center (HKLM\...\{F925868A-2F2C-414B-A5A7-C613039CE9E4}) (Version: 3.1.001.00 - Lenovo)
Lenovo System Interface Foundation (HKLM\...\{C2E5CA37-C862-4A69-AC6D-24F450A20C16}) (Version: 1.0.023.00 - Lenovo)
LenovoUtility (HKLM-x32\...\{6ADA7E88-8D16-4D0D-BC90-2B93AC5E56DA}) (Version: 3.0.0.4 - Lenovo) Hidden
LenovoUtility (HKLM-x32\...\InstallShield_{6ADA7E88-8D16-4D0D-BC90-2B93AC5E56DA}) (Version: 3.0.0.4 - Lenovo)
McAfee LiveSafe – Internet Security (HKLM-x32\...\MSC) (Version: 14.0.1122 - McAfee, Inc.)
Metric Collection SDK 35 (HKLM-x32\...\{C2B5B5B0-2545-4E94-B4BA-548D4BF0B196}) (Version: 1.2.0010.00 - Lenovo Group Limited) Hidden
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4693.1005 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6816.0313 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
OEM Application Profile (HKLM-x32\...\{B4B7FD8F-06FC-E277-4F29-8F75F8281D8F}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 10.0.1.1 - Qualcomm Atheros)
Qualcomm Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Qualcomm Atheros)
REACHit (HKLM-x32\...\{4532E4C5-C84D-4040-A044-ECFCC5C6995B}) (Version: 2.1.0.3 - Lenovo, Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10125.31214 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.1.505.2015 - Realtek)
SHAREit (HKLM-x32\...\SHAREit_is1) (Version: 2.5.5.0 - Lenovo)
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User Manuals (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 4.0.0.1 - Lenovo)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 69%
Total physical RAM: 3544.26 MB
Available physical RAM: 1065.11 MB
Total Virtual: 4888.26 MB
Available Virtual: 2161.96 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:419.91 GB) (Free:357.59 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:25 GB) (Free:23.17 GB) NTFS
4 Drive f: () (Removable) (Total:29.1 GB) (Free:24.63 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\LAPTOP-N4QD6AEV
 
Administrator            DefaultAccount           Guest                    
secre                    WDAGUtilityAccount       
 
========================= Restore Points ==================================
 
24-03-2018 22:21:03 Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
 
**** End of log ****
 


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#2 summithouse

summithouse
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Posted 24 March 2018 - 08:38 PM

Update: I did install Firefox on her computer, and tried accessing Google Drive. Same problem. 






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