Please start by doing the following steps.
1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt
- sfc /scannow (best to run 2-3 times, rebooting after each time)
(Windows 8 or higher)
- dism /online /cleanup-image /restorehealth
When these have completed.
Right click on the top bar command window
Left click on Edit then Select All
Right click on the top bar again
Left click on edit then copy
paste into your reply
If any Errors are found with sfc /scannow then:
Type the following command, and then press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
Upload sfcdetails.txt from your desktop
Download Process Explorer
Save it to your desktop then run it.
Right Click and Select Run As Administrator
In the View Menu click on Select Columns
Check Verified Signer, Virus Total and Click OK
Select Options Menu and Check Verify Image Signatures, VirusTotal.com > Check Virustotal.com
Double Click on the CPU Column to sort by highest CPU usage.
(Highest CPU Processes should be at the top once sorted properly)
Wait approximately a minute
Select Save or Save As from the File menu and save SystemIdleProcess.txt to Desktop
Upload the file to your Reply
Please download and Run the Event Viewer Tool by Vino Rosso
1. Right click on Vew.exe program and select Run as Administrator
2. Under Select log to query
3. Select System
4. Under Select type to list
Choose the Number of events as follows:
Click on number of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
upload files to next reply
Rename to SystemLog.txt or it will be overwritten
Run these steps again Except at step 3.
Rename log file to ApplicationLog.txt
Upload or Paste to next reply