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Disk Utilization stuck at 100%


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3 replies to this topic

#1 Paul in AZ

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Posted 24 March 2018 - 11:17 AM

Good Day -

 

I have a Win10 machine with an internal and external USB drive.  They get stuck at 100% utilization and the machine goes to a crawl/crashes, and sometimes it does not recognize the external drive.  Since I have had two different systems and this issue copies over my feeling is that it is software driven.

 

Help!!!!

 

Thanks



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#2 dmccoyks

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Posted 04 April 2018 - 06:45 PM

Please start by doing the following steps.

 

Step 1:

Speccy

http://filehippo.com/download_speccy

 

1. File > Save Snapshot. This will create a file called [hostname].speccy

2. File > Publish Snapshot. This saves your snapshot to their servers

3 Copy and Paste the link to your next Reply

 

Step 2:

Click on Start menu

Type command to start searching

Right click on command prompt in list and select Run Administrator

Copy and Paste each the commands below into the command prompt

 

  1. sfc /scannow (best to run 2-3 times, rebooting after each time)
     

(Windows 8 or higher)

  1. dism /online /cleanup-image /restorehealth

 

When these have completed.

Right click on the top bar command window

Left click on Edit then Select All

Right click on the top bar again

Left click on edit then copy

paste into your reply

 

If any Errors are found with sfc /scannow then:

Type the following command, and then press ENTER:

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

Upload sfcdetails.txt from your desktop

 

Step 3:

Download Process Explorer

https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

 

Save it to your desktop then run it.

Right Click and Select Run As Administrator

In the View Menu click on Select Columns

Check Verified Signer, Virus Total and Click OK

Select Options Menu and Check Verify Image Signatures, VirusTotal.com > Check Virustotal.com

Double Click on the CPU Column to sort by highest CPU usage.

(Highest CPU Processes should be at the top once sorted properly)

Wait approximately a minute

Select Save or Save As from the File menu and save SystemIdleProcess.txt to Desktop

Upload the file to your Reply

 

Step 4:

Please download and Run the Event Viewer Tool by Vino Rosso

http://images.malwareremoval.com/vino/VEW.exe

 

1. Right click on Vew.exe program and select Run as Administrator

2. Under Select log to query

3. Select System

4. Under Select type to list

Select:

* Error

* Warning

Choose the Number of events as follows:

Click on number of events

Type 20 in the box (1 to 20)

Click the Run button (Notepad will open the log)

upload files to next reply

Rename to SystemLog.txt or it will be overwritten

 

Run these steps again Except at step 3.

Select Application

Rename log file to ApplicationLog.txt

Upload or Paste to next reply



#3 opera

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Posted 05 April 2018 - 12:27 AM

Also does the same thing happen in safe mode?



#4 dmccoyks

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Posted 12 April 2018 - 04:13 PM

Can you provide the information I requested?




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