My girlfriend's computer is currently not booting up to windows. She has an ASUS Republic of Gamers laptop running Windows 10. Every time it boots, it reads "preparing automatic repair" then "diagnosing your PC" then it goes to the blue screen reading "Automatic Repair - Your PC did not start correctly." I have the option to click "Restart" or "Advanced options".
I have searched the internet and have tried many things but nothing seems to work. I tried "advanced options" then "troubleshoot" then "advanced options". On that screen I choose "system restore" but there's only one restore point and then it says "system restore did not complete successfully. Your computer's system files and settings were not charged." The unspecified error (0x80070091)
I tried "troubleshoot" then "advanced options" then "startup repair" and it didn't work. A blue Startup Repair page reads "startup repair couldn't' repair your PC" Log file: C:\Windows\System32\Logfiles\Srt\SrtTrail.txt
I tried "troubleshoot" then "advanced options" then "command prompt". It reads "X:\windows\system32>" with a blinking cursor after the >. I entered bootrec /scanos (X:\windows\system32>bootrec /scanos) and it said "Successfully scanned Windows installations. Total Identified Windows installations: 0. The operation completed successfully." I then tried bootrec /rebuildbcd and it said "Successfully scanned Windows installations. Total Identified Windows installations: 0. The operation completed successfully." Then I trieds bootrec /fixmbr then it said "the operation completed successfully". Last I tried bootrec /fixboot then it said "the operation completed successfully". I restarted the computer and nothing changed. I also tried "sfc/scannow" and it said "varification 100% complete. Windows protection could not perform the requested operation."
I've read stuff about using a "bootable disk", but I'm honestly not sure what that is. I've tried a few other things but I'm really not sure if I'm following everything correctly, and nothing has worked. I tried downloading the Windows 10 "Media Creation Tool". I downloaded it to my computer and then ran the program. I saved the Windows.iso to a DVD and inserted the DVD into the broken computer. With the DVD inserted, it still says " preparing automatic repair" then a blue screen asking "Choose your keyboard option" I always select "US" because I'm in the United States. Next it says "Choose an option" and I select "troubleshoot". Nothing that I've tried seems to work.
If anyone has some steps on things I can try, that would be helpful. There are some important programs (PhotoShop, Word, Celtx, etc) that I really would like not to lose. I appreciate any help, thanks!