Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Need help to diagnose/fix three systems errors: DCOM and Service Control Mgr


  • Please log in to reply
13 replies to this topic

#1 Error409

Error409

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Local time:03:01 PM

Posted 22 March 2018 - 12:15 PM

I'm running XP SP3 Home

I've have three system errors in Event Viewer that show every time I boot 

I am logging in as administrator.

I've recently had this system verified to be clean of malware

(The following link will take you to the recent Malware forum post on Bleeping Computer)    

https://www.bleepingcomputer.com/forums/t/671288/followed-misguided-directions-on-another-site-to-run-tdsskiller/?hl=%2Bfollowed+%2Bmisguided+%2Brules#entry4449575

 

The following error, I'm guessing is the result of out-of-date login credentials which would return a connection timed out message assuming that DCOM is performing silent authentications (sending login credentials) to get live updates.  This error first logged in Event Viewer on Feb 24th which was probably when I disabled the following list of Services: SSDP Discovery Service, Application Layer Gateway Service, Intuit Update Service v4 Properties, and Automatic Updates. Intuitively, I haven't attempted a fix by enabling those services back to the original status - Automatic   

 

First error

Event ID: 10005

Source: DCOM

Description: DCOM got Error. "The service cannot be started because it is either disabled or because it has no enabled devices associated with it " attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-86AC-DB1CBF673334}

 

====================

In the following two errors, the services exist in the registry (obviously), and the path to the .exe is valid, but these errors appear every time.  

 

I was considering performing a clean boot in Win XP to eliminate any software conflicts if the error is a result of a third party software, however Microsoft strongly recommends not to use the System Configuration utility to change the advanced boot options.

Please see the following Microsoft link that I'm referring to:   

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

 

Second error

Event ID 7000

Source: Service Control Manager

Description: The lxeeCAT5CustomerConnectService failed to start due to the following error: The service did not respond to the start or control request in a timely fashion

 

 

Third error

Event ID: 7009

Source: Service Control Manager

Description: Timeout (300000 miliseconds) waiting for the lxeeCATScustomerConnectService to connect


Edited by hamluis, 23 March 2018 - 12:12 PM.


BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,263 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:01 PM

Posted 22 March 2018 - 07:32 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 Error409

Error409
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Local time:03:01 PM

Posted 23 March 2018 - 08:34 AM

http://speccy.piriform.com/results/tokQiGmyGWNlYAwhlqkNuwZ

 

---------------

 

The two System errors reported on 3/22/2018 were two files that I cancelled manually, where the beginning of the description starts as,

"Description: The document MSInfo6 owned by Owner failed to print on printer Lexmark Pro700........."

 

I see the Application errors, particularly Delfix,  which a moderator asked me to run in the Security forum

Delfix by Xplode was causing conflicting issues with Norton Antivirus. I had to turn off all antivirus settings (workaround) to install and run it.

 

As for these remaining application errors,  I do not know what they are:  MsiInstaller (Qualys BrowserCheck) and InstGui.exe

Do those errors (could they) be caused by malicious programs ? ?   

I didn't seek help regarding application errors in this post, but I am concerned since I don't know if potentially dangerous programs are running (optical storage drive) to cause these errors. :exclame:  

---------------

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Owner (administrator) on 23-03-2018 at 08:21:16
Running from "C:\Documents and Settings\Owner\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: Dimension 4600i Manufacturer: Dell Computer Corporation
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/24/2018 12:17:34 AM) (Source: Application Error) (User: )
Description: Faulting application delfix_1.013.exe, version 1.0.1.3, faulting module delfix_1.013.exe, version 1.0.1.3, fault address 0x000211de. Processing media-specific event for [delfix_1.013.exe!ws!]
 
Error: (02/23/2018 11:42:58 PM) (Source: Application Error) (User: )
Description: Faulting application delfix_1.013.exe, version 1.0.1.3, faulting module delfix_1.013.exe, version 1.0.1.3, fault address 0x00021580. Processing media-specific event for [delfix_1.013.exe!ws!]
 
Error: (02/22/2018 01:00:47 PM) (Source: MsiInstaller) (User: JESS-0YJZ0D7J2C)
Description: Product: Qualys BrowserCheck -- Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files\Qualys.  The installation cannot continue.  Log on as administrator or contact your system administrator.(NULL)(NULL)(NULL)(NULL)
 
Error: (12/27/2017 04:58:08 PM) (Source: Application Error) (User: )
Description: Faulting application InstGui.exe, version 12.40.4.36, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000501b6. Processing media-specific event for [InstGui.exe!ws!]
 
Error: (12/27/2017 04:58:05 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file E:\INSTALL\X86\INSTGUI.EXE for one of the following reasons: 
there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program INSTGUI.EXE because of this error.
Program: INSTGUI.EXE
File: E:\INSTALL\X86\INSTGUI.EXE
The error value is listed in the Additional Data section.
User Action
1. Open the file again. 
This situation might be a temporary problem that corrects itself when the program runs again.
2. 
If the file still cannot be accessed and
- It is on the network, 
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for 
further assistance.
Additional Data
Error value: C0000240
Disk type: 5
 
Error: (05/21/2004 11:59:11 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (05/21/2004 11:59:11 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (05/21/2004 11:59:11 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (05/21/2004 11:59:10 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (05/21/2004 11:59:10 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
System errors:
=============
Error: (03/23/2018 07:58:59 AM) (Source: DCOM) (User: JESS-0YJZ0D7J2C)
Description: DCOM got error "%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (03/23/2018 07:46:18 AM) (Source: Service Control Manager) (User: )
Description: The lxeeCATSCustConnectService service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (03/23/2018 07:46:18 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the lxeeCATSCustConnectService service to connect.
 
Error: (03/22/2018 01:39:42 PM) (Source: Print) (User: JESS-0YJZ0D7J2C)
Description: The document MSInfo6 owned by Owner failed to print on printer Lexmark Pro700 Series (Network). Data type: RAW. Size of the spool file in bytes: 1949942. Number of bytes printed: 1949942. Total number of pages in the document: 78. Number of pages printed: 0. Client machine: \\JESS-0YJZ0D7J2C. Win32 error code returned by the print processor: MSInfo60. MSInfo61
 
Error: (03/22/2018 01:38:18 PM) (Source: Print) (User: JESS-0YJZ0D7J2C)
Description: The document MSInfo6 owned by Owner failed to print on printer Lexmark Pro700 Series (Network). Data type: RAW. Size of the spool file in bytes: 1937320. Number of bytes printed: 1937320. Total number of pages in the document: 96. Number of pages printed: 0. Client machine: \\JESS-0YJZ0D7J2C. Win32 error code returned by the print processor: MSInfo60. MSInfo61
 
Error: (03/22/2018 11:37:39 AM) (Source: DCOM) (User: JESS-0YJZ0D7J2C)
Description: DCOM got error "%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (03/22/2018 09:56:11 AM) (Source: Service Control Manager) (User: )
Description: The lxeeCATSCustConnectService service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (03/22/2018 09:56:11 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the lxeeCATSCustConnectService service to connect.
 
Error: (03/21/2018 09:24:35 AM) (Source: Service Control Manager) (User: )
Description: The lxeeCATSCustConnectService service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (03/21/2018 09:24:35 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the lxeeCATSCustConnectService service to connect.
 
Microsoft Office Sessions:
=========================
Error: (02/24/2018 12:17:34 AM) (Source: Application Error)(User: )
Description: delfix_1.013.exe1.0.1.3delfix_1.013.exe1.0.1.3000211de
 
Error: (02/23/2018 11:42:58 PM) (Source: Application Error)(User: )
Description: delfix_1.013.exe1.0.1.3delfix_1.013.exe1.0.1.300021580
 
Error: (02/22/2018 01:00:47 PM) (Source: MsiInstaller)(User: JESS-0YJZ0D7J2C)
Description: Product: Qualys BrowserCheck -- Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files\Qualys.  The installation cannot continue.  Log on as administrator or contact your system administrator.(NULL)(NULL)(NULL)(NULL)
 
Error: (12/27/2017 04:58:08 PM) (Source: Application Error)(User: )
Description: InstGui.exe12.40.4.36ntdll.dll5.1.2600.6055000501b6
 
Error: (12/27/2017 04:58:05 PM) (Source: Application Error)(User: )
Description: E:\INSTALL\X86\INSTGUI.EXEINSTGUI.EXEC00002405
 
Error: (05/21/2004 11:59:11 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (05/21/2004 11:59:11 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (05/21/2004 11:59:11 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (05/21/2004 11:59:10 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (05/21/2004 11:59:10 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
 
=========================== Installed Programs ============================
ABBYY FineReader 6.0 Sprint (HKLM\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.2146.41621 - ABBYY Software House)
Adobe AIR (HKLM\...\{19687AD5-7E54-4C5E-A796-125C95079C1D}) (Version: 21.0.0.215 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 21.0.0.215 - Adobe Systems Incorporated)
Adobe Flash Player 29 PPAPI (HKLM\...\Adobe Flash Player PPAPI) (Version: 29.0.0.113 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Bonjour Print Services (HKLM\...\{9D210D79-AEC5-453B-960C-4DD2C73931E1}) (Version: 2.0.2.0 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.40 - Piriform)
Combined Community Codec Pack 2009-09-09 (HKLM\...\Combined Community Codec Pack_is1) (Version: 2009.09.09.0 - CCCP Project)
Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
H&R Block Deluxe + Efile + State 2015 (HKLM\...\{E7BFC29A-9459-4534-9E35-BF1D66A18BAA}) (Version: 15.05.8101 - HRB Technology, LLC.)
H&R Block Pennsylvania 2015 (HKLM\...\{C6689514-3971-4A22-B45B-6C45289B87C5}) (Version: 1.15.5301 - HRB Technology, LLC.)
H&R Block Pennsylvania 2016 (HKLM\...\{BAECF4E0-1EB0-4CBA-A0D9-09BA014038A3}) (Version: 1.16.3501 - HRB Technology, LLC.)
H&R Block Premium + Efile + State 2016 (HKLM\...\{955568EF-4BB1-4822-B2F4-931418CE2E46}) (Version: 16.07.6401 - HRB Technology, LLC.)
Intel® 537EP V9x DF PCI Modem (HKLM\...\Intel® 537EP V9x DF PCI Modem) (Version:  - )
Intel® Extreme Graphics 2 Driver (HKLM\...\{8A708DD8-A5E6-11D4-A706-000629E95E20}) (Version: 6.14.10.4396 - )
Intel® PRO Network Connections Drivers (HKLM\...\PROSet) (Version:  - )
Intel® PROSet (HKLM\...\{A790BEB1-BCCF-4EC6-807B-5708B36E8A79}) (Version: 6.05.2001 - Intel)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
Java 7 Update 75 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217075FF}) (Version: 7.0.750 - Oracle)
LG CyberLink PowerDVD 7.0 (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 7.0.3409.a - CyberLink Corp.)
LG Power Tools (HKLM\...\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 6.0.2806 - CyberLink Corp.) Hidden
LG Power Tools (HKLM\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 6.0.2806 - CyberLink Corp.)
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Office Excel Viewer (HKLM\...\{95120000-003F-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Small Business Edition 2003 (HKLM\...\{91CA0409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Word Viewer 2003 (HKLM\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Outlook Personal Folders Backup (HKLM\...\{C63E7C60-25EB-11D3-8EDA-00A0C911E8E5}) (Version: 1.10.0.0 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Modem On Hold (HKLM\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 1.12 - BVRP Software, Inc)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6.0 Parser (HKLM\...\{AEB9948B-4FF2-47C9-990E-47014492A0FE}) (Version: 6.00.3883.8 - Microsoft Corporation)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.4.6308.28 - PC-Doctor, Inc.)
neroxml (HKLM\...\{56C049BE-79E9-4502-BEA7-9754A3E60F9B}) (Version: 1.0.0 - Nero AG) Hidden
Norton Security Suite (HKLM\...\NGC) (Version: 22.12.1.15 - Symantec Corporation)
Pdf995 (installed by H&R Block) (HKLM\...\Pdf995) (Version: 15.0s - )
PdfEdit995 (installed by H&R Block) (HKLM\...\PdfEdit995) (Version:  - )
PhotoScape (HKLM\...\PhotoScape) (Version:  - )
PRS-500 USB driver (HKLM\...\{A212E6C2-20F7-4A8E-BD8E-DC3EE7483FA2}) (Version: 1.0.00.08110 - Sony)
Sandboxie 5.22 (32-bit) (HKLM\...\Sandboxie) (Version: 5.22 - Sandboxie Holdings, LLC)
Sound Blaster Live! (HKLM\...\{96E16100-A77F-4B31-B9AD-FFBA040EE1BD}) (Version:  - )
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
TurboTax 2012 (HKLM\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2012 WinPerFedFormset (HKLM\...\{89EC099E-958D-462E-972C-385591946978}) (Version: 012.000.2309 - Intuit Inc.) Hidden
TurboTax 2012 WinPerReleaseEngine (HKLM\...\{F014B696-28C5-4554-802F-A15380418F53}) (Version: 012.000.0474 - Intuit Inc.) Hidden
TurboTax 2012 WinPerTaxSupport (HKLM\...\{A8B1F076-965D-4663-A9D4-C2FB58A42AE4}) (Version: 012.000.0186 - Intuit Inc.) Hidden
TurboTax 2012 wpaiper (HKLM\...\{4CA54C97-67B1-4507-9BE0-0ED39C24FA32}) (Version: 012.000.1493 - Intuit Inc.) Hidden
TurboTax 2012 wrapper (HKLM\...\{E83F5F27-43F3-4163-ABE5-F68C989286ED}) (Version: 012.000.0127 - Intuit Inc.) Hidden
TurboTax 2013 (HKLM\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2013 WinPerFedFormset (HKLM\...\{0A7DD94B-B746-4FB0-8688-8598C22793A0}) (Version: 013.000.1986 - Intuit Inc.) Hidden
TurboTax 2013 WinPerReleaseEngine (HKLM\...\{2A4EEB5C-3BA6-4299-A87F-783861B567D9}) (Version: 013.000.0492 - Intuit Inc.) Hidden
TurboTax 2013 WinPerTaxSupport (HKLM\...\{358C44FD-6943-4CDD-B947-7F7C4ADC8A8F}) (Version: 013.000.0168 - Intuit Inc.) Hidden
TurboTax 2013 wpaiper (HKLM\...\{DC7A6104-19B1-474D-81F9-A89A6A8C5BEF}) (Version: 013.000.1320 - Intuit Inc.) Hidden
TurboTax 2013 wrapper (HKLM\...\{606EB5EB-AADF-4E21-B715-1CAD291181D6}) (Version: 013.000.0135 - Intuit Inc.) Hidden
TurboTax 2014 (HKLM\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
TurboTax 2014 WinPerFedFormset (HKLM\...\{35EEDA1E-9D45-4580-8554-734F45D48A73}) (Version: 014.000.2588 - Intuit Inc.) Hidden
TurboTax 2014 WinPerReleaseEngine (HKLM\...\{F2283AA1-869C-4497-8F18-09E36C67A014}) (Version: 014.000.0518 - Intuit Inc.) Hidden
TurboTax 2014 WinPerTaxSupport (HKLM\...\{5FB042CB-B08A-481E-B076-DC6D0FEB0595}) (Version: 014.000.0213 - Intuit Inc.) Hidden
TurboTax 2014 wpaiper (HKLM\...\{19EDD3D3-69FB-4A6F-9277-4A2527987AA8}) (Version: 014.000.1648 - Intuit Inc.) Hidden
TurboTax 2014 wrapper (HKLM\...\{F5890CC6-26B7-481E-A90E-ACE938AD294F}) (Version: 014.000.0109 - Intuit Inc.) Hidden
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.6513 - Microsoft Corporation) Hidden
Windows Driver Package - Sony Corporation (PRSUSB) USB  (08/08/2006 1.0.03.08080) (HKLM\...\75070B1806113224B16C70296B90DD1AD8A53479) (Version: 08/08/2006 1.0.03.08080 - Sony Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows PowerShell™ 1.0 (HKLM\...\KB926139-v2) (Version: 2 - Microsoft Corporation)
WinZip 20.5 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C24106}) (Version: 20.5.12187 - WinZip Computing, S.L. )
Yahoo! Detect (HKLM\...\YTdetect) (Version:  - )
 
========================= Memory info: ===================================
Percentage of memory in use: 59%
Total physical RAM: 1533.98 MB
Available physical RAM: 614.4 MB
Total Virtual: 2148.66 MB
Available Virtual: 1247.58 MB
 
========================= Partitions: =====================================
2 Drive c: () (Fixed) (Total:111.75 GB) (Free:90.11 GB) NTFS
 
========================= Users: ========================================
User accounts for \\JESS-0YJZ0D7J2C
 
Administrator            Guest                    HelpAssistant            
Jess                     Owner                    SUPPORT_388945a0         
 
 
**** End of log ****

Edited by hamluis, 23 March 2018 - 12:10 PM.


#4 Error409

Error409
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Local time:03:01 PM

Posted 24 March 2018 - 08:29 AM

Hi Louis,

 

I'm just checking in to see whether something out of the ordinary was found in particular that may given cause for more deliberation. 

Since the post hasn't been moved, I guess this still falls under the forum

 

Please let me know in the meantime if you can think of any additional information I can provide which would prove useful.



#5 hamluis

hamluis

    Moderator


  • Moderator
  • 55,263 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:01 PM

Posted 24 March 2018 - 03:14 PM

The only thing that I see which would concern me...is that you are running XP with 2GB RAM and a hefty number of programs.  Windows install dates to 2010.

 

Your MTB data reflects a number of application errors...these are not as important as system errors, IMO.

 

You are also running a torrent program, which I believe further taxes the system and increases system vulnerability.

 

You have an outdated Java version installed, increasing system vulnerability.

 

Your system errors reflect any number of services (Windows Update, printer,

 

I see no clear signals of where to go.

 

But I would start with removal of the torrent program, a diagnostic for the hard drive...and, possibly, a clean install of Windows.  No...that's not true.  I would start with doubling the installed RAM.  Since this is a Dell system...you should either have restore disks or a recovery partition.

 

Your MRL topic seems to eliminate the possibility of malware.

 

Your Speccy data doesn't necessarily indicate a hard drive problem...but I would check it as a matter of procedure since everything that can go wrong within Windows...is on the hard drive.

 

Louis



#6 Error409

Error409
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Local time:03:01 PM

Posted 24 March 2018 - 08:13 PM

The only thing that I see which would concern me...is that you are running XP with 2GB RAM and a hefty number of programs

 

 

 

I've had the intention on buying more RAM. A great question is to know if it's using dual channel or not. Not knowing what capacities it shows for both banks (single channel or dual), I was thinking of using SiSoftware Sandra or an equivalent program. 

Any recommendation on a program?

 

 

 

Your MTB data reflects a number of application errors...these are not as important as system errors, IMO

 

 

If I'm not mistaken, the Qualys BrowserCheck -- Error 1303 began due to the Delfix program. Of course if Control Panel 'Add and Remove' programs had completely un-installed Delfix, I think it's probable that the error wouldn't be occurring

 

Question:

1).Does the forum permit asking for assistance to do a clean un-install of Delfix by Xplode ?

    maybe a better way to phrase it is, do the moderators assist in doing a clean un-install?  

 

As for the Windows application error: "cannot access the file E:\INSTALL\X86\INSTGUI.EXE ",  I don't know what to make of it. It could be Dell related or a Lexmark printer issue 

 

 

You are also running a torrent program, which I believe further taxes the system and increases system vulnerability.

 

 

Well, this is news to me. I don't know who the person was who installed that client using my admin account. That passed right by me.

Questions:

1). What is the identifying description in Speccy ...or MTB that shows the uTorrent or bitTorrent protocol?

2.) Is it possible for you to assist with the removal of Torrent? 

 

You have an outdated Java version installed, increasing system vulnerability.

 

I can't update Java Runtime... I've tried many times without success using Secunia PSI, and others  

 

 

Your system errors reflect any number of services (Windows Update, printer,

 

I see no clear signals of where to go.

 

But I would start with removal of the torrent program, a diagnostic for the hard drive

 

 

 

As far as the systems errors, there is the one DCOM error and there are the two lxee (e.g,Lexmark) printer errors.

 

I know you're aware of the issues that frequently come up from forum users on the scan file checker.

I've read one of the posts you assisted a user with trying to get sfc to run. If the problem I'm having running sfc is because of the Dell branding issue of the WinXP files during installation as the OEM OS, that doesn't leave a lot of options open.
To make matters worse, I just have the SP1 disc (shipped with computer). So many of those files in the I386 folder were changed between SP1 and SP3 
 
But here's what I want to get your thoughts on regarding this problem on some users systems  
Please tell me your views on using this approach to run sfc /scannow    
 
This is a link that years ago a Dell Engineer (not a moderator) suggested as a workaround to possibly try.   
 
 
This is basically the outline of that article:
 
Windows XP keeps a cache copy of essential files (digitally signed to replace existing files) at the following location: C:WINDOWS\System32\Dllcache.
Assuming all of the system files are cached in this folder, then there shouldn't be any reason to be prompted for the disc. Assuming the system can get a clean copy, if I locate the folder I386 on my XP CD and copy that folder onto my hard drive into the system root C:\, I should end up with a new file C:\I386.
 
Having those files on my computer, if I go to the Run box and type regedit from the start menu and navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\  then I should find the entry 'Sourcepath' 
 
Clicking on the setting may allow to make the change to the entry that's pointing to the CD ROM drive.
By changing that entry to C:\

then after making that change, I should be able to run sfc| scannow again without being prompted for the disc.

 

Of course, there are other underlying caveats that could not allow this to work:

 

      a.) the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
          CurrentVersion\Setup\SourcePath possibly may have an incorrect entry. 
          
      b.) the I386 folder may be corrupted. 
         
      c.) the correct path is set for the I386 folder. However, the I386 folder may be corrupted. 
 
      d.) the Dell XP CD does not have an I386 folder on it. (I haven't checked yet)
 
      e.) the registry key has another setting in the registry that may be causing the problem. 

Edited by hamluis, 25 March 2018 - 06:07 AM.
Edited for ease of reading -- Hamluis.


#7 joseibarra

joseibarra

  • Members
  • 1,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Downstairs
  • Local time:03:01 PM

Posted 24 March 2018 - 11:54 PM

As I once did many XP users believe that the System File Checker will "replace missing/corrupted files in the system32 folder" but that is not what it does at all.

I used to suggest it all the time - because I saw everybody else suggesting it all the time then one day I sat down and figured out how it really worked.

 

Form old notes (no links with screenshot available anymore) one can learn what SFC does do and what it does not do in Windows XP.

 

If you are of the mistaken belief that with XP the System File Checker will "replace missing/corrupted files in the system32 folder" I would not spend much time pursuing it.

 

 

You can prove to yourself that SFC does not replace missing/corrupted files in the system32 folder and at the same time learn what it actually does with a few minutes of testing.

 

For this test to work you will need a genuine bootable XP SP3 installation CD or (to make things faster) have previously made adjustments to have SFC look for files someplace else on your system.

 

 

Here is what sfc /scannow does:
 
Running sfc /scannow will check and populate/replace missing or corrupt files in the following folder:
 
%Systemroot%\system32\dllcache
 
When XP is first installed and booted for the first time, sfc /scannow runs once automatically to populate the %Systemroot%\system32\dllcache folder with backup copies of what XP considers critical system files.
 
The files in the %Systemroot%\system32\dllcache folder are what XP considers "Protected Files" and there are exactly 3498 protected files ( have the list), but there be more files than that in the %Systemroot%\system32\dllcache folder. Know that Windows File protection only looks after the list of 3498 files.
 
Here is what sfc /scannow does not do:
 
Running sfc /scannow does not replace any missing or corrupt files in any other folder and especially not the following folder:
 
%Systemroot%\system32
 
If your system is not afflicted in some way, learn how Windows File Protection and System File Checker really work, by reading these articles:
 
 
 
To help understand how Windows File Protection and sfc /scannow really works do this:
 
Navigate to c:\windows\system32 and rename taskmgr.exe to taskmgr.old.
 
Windows File Protection will quickly and silently replace the "missing" taskmgr.exe file with the backup copy from the dllcache folder (that is what Windows File Protection does).
Check the system32 folder again and the taskmgr.exe file has magically appeared - this is Windows File Protection in action.
 
Look for a message like this in the Event Viewer System log:
 
Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64002
Description:
File replacement was attempted on the protected system file c:\windows\system32\taskmgr.exe. This file was restored to the original version to maintain system stability. The file version of the system file is 5.1.2600.5512.
 
Delete the taskmgr.old file (the copy make earlier) and verify that Task Manager still works.
 
Boot the system in Safe Mode so that Windows File Protection is not running.
 
Navigate to c:\windows\system32 and rename taskmgr.exe to taskmgr.old (taskmgr.exe is now "missing").
 
Since Windows File protection does not run in Safe Mode, taskmgr.exe will not automatically be replaced like it was before and Task  Manager will not launch either from CTRL-ALT-DEL or from the Taskbar.
 
It should also be noted that running sfc /scannow in Safe Mode will result in an error like this:
 
Windows File Protection could not initiate a scan of protected system files.
The specific error code is 0x000006ba [The RPC server is unavailable.].
 
That means folks who suggest running sfc /scannow in Safe Mode have never tried it themselves or they would know it will not work.
 
You cannot start the RPC Server in Safe Mode either.
 
Therefore, it is a waste of time and effort to suggest trying to run sfc /scannow in Safe Mode - it will not even launch.
 
Boot the system normally and verify that c:\windows\system32\taskmgr.exe is still missing and Task Manager still does not work.
 
You can navigate to c:\windows\system32\dllcache (where the backup files are) and still launch Task Manager from there by double clicking the backup copy of taskmgr.exe file from there, but Task Manager will not launch in the "usual" manners since it is missing from the c:\windows\system32 folder.
 
Run sfc /scannow successfully and let it complete and it should find nothing to do.  The only messages in the Event Viewer will be from when sfc /scannow started and when sfc /scannow completed.
 
If you try to launch Task Manager now, Task Manager will still not work because taskmgr.exe will still be missing from the c:\windows\system32 folder. 
 
That means running sfc /scannow did not replace the "missing" file (how can this be?).
 
Conclusion: Running sfc /scannow will not replace missing files in the c:\windows\system32 folder (you just proved it).
 
Copy some boring text file like c:\boot.ini into the c:\windows\system32 folder and call the copy taskmgr.exe.  Now, the taskmgr.exe file is no longer "missing", but taskmgr.exe is "corrupt" since it is really just a text file.
 
Run sfc /scannow successfully and let it complete and it should find nothing to do.  The only messages in the Event Viewer will be the one from when sfc /scannow started and when sfc /scannow completed.
 
If you try to launch Task Manager now, Task Manager still will not work because the taskmgr.exe is really just a copy of c:\boot.ini.
 
That means running sfc /scannow did not replace the "corrupted" file (how can this be?).
 
Conclusion:  Running sfc /scannow will not replace "corrupted" files in the c:\windows\system32 folder (you just proved it).
 
 
Now learn what running sfc /scannow really does (it only maintains the %Systemroot%\system32\dllcache folder).
 
Navigate to c:\windows\system32\dllcache and rename taskmgr.exe to taskmgr.old (now the backup copy of the file is "missing").
 
The "missing" taskmgr.exe file in the dllcache folder will not be replaced because Windows File Protection does not monitor that folder.
 
Run sfc /scannow successfully and let it complete and it will replace the missing taskmgr.exe file from the dllcache folder. 
 
The  only messages in the Event Viewer will be from when sfc /scannow started and when sfc /scannow completed. 
Even though sfc /scannow replaced the file, there is nothing in the Event Viewer to tell you that the file was replaced.
 
Conclusion:  Running sfc /scannow will populate the dllcache folder when Protected Files are missing in the dllcache folder. 
In other words, sfc /scannow will replace missing files from %Systemroot%\system32\dllcache (we already proved it does not in system32).
 
Repeat the test by copying the c:\boot.ini file into c:\windows\system32\dllcache and replace or overwrite the taskmgr.exe file.
Now the backup copy of taskmgr.exe is "corrupted".
 
Run sfc /scannow successfully and let it complete and it will replace the "corrupted" taskmgr.exe file from the dllcache folder. 
 
The  only messages in the Event Viewer will be from when sfc /scannow started and when sfc /scannow completed. 
Even though sfc /scannow replaced the file, there is nothing in the Event Viewer to tell you that the file was replaced.
 
Conclusion:  Running sfc /scannow will populate the dllcache folder when Protected Files are corrupted in the dllcache folder.
 
In other words, sfc /scannow will replace missing/corrupted files from %Systemroot%\system32\dllcache and you have proven that it does not replace missing/corrupted files in the system32 folder.
 
Be sure to delete any backup copies of taskmgr in the c:\windows\system32 and rename taskmgr.old to taskmgr.exe so Task Manager works again.

Edited by joseibarra, 25 March 2018 - 01:11 AM.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#8 hamluis

hamluis

    Moderator


  • Moderator
  • 55,263 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:01 PM

Posted 25 March 2018 - 06:13 AM

My apologies for the erroneous comment re "torrent program"...I must have been looking at one topic while thinking of another...it happens and it causes confusion.

 

Louis



#9 Error409

Error409
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Local time:03:01 PM

Posted 25 March 2018 - 12:17 PM

joseibarra,

 

Thank you for that reply.

 

This is an informative explanation and actually the only one I've read behind the controversial misconception of what many XP users believe (SFC) System File Checker does (and doesn't do).

 

You've provided means of finding demonstrative proof through self testing and explain in easy to understand terms. This is often times what Microsoft is lacking from their knowledge base. They stop short with providing a straight forward explanation for the casual user. 

 

This is an excellent effort for the record to de-bunk the popular notion of what sfc/ scannow in XP can do. What sfc is not capable of doing has misled so many users to think that it will replace missing or "corrupted" files in %Systemroot%\system32 or any other folder. The utility only maintains the %Systemroot%\system32\dllcache folder

 

 

Google's serving results will possibly measure the importance of your information and direct their top search result here.  


Edited by Error409, 25 March 2018 - 01:01 PM.


#10 joseibarra

joseibarra

  • Members
  • 1,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Downstairs
  • Local time:03:01 PM

Posted 25 March 2018 - 01:00 PM

Another point (with XP) is before asking someone to run sfc /scannow (which will not replace missing or corrupted files in the system32 folder) is it would be a good idea to find out of a genuine bootable installation CD with SP3 is available and the fact is that most folks - especially those with OEM systems are not going to have one. 

 

When SFC runs it needs a "source" to look at for the good files to compare with those in the dllcache folder on the afflicted system.  That source is usually a SP3 installation CD and if there isn't one hand, SFC is going to complain - a lot  And it will be annoying to stop once it gets started with it's complaining.

 

So it makes the too popular SFC suggestion even more unlikely to be helpful and very likely to be a frustrating waste of time.


The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#11 Error409

Error409
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Local time:03:01 PM

Posted 27 March 2018 - 11:47 AM

Louis,

 

Fixing the three system errors is the main reason that I was seeking assistance.

 

I fixed one of the three systems errors. It was done just by changing the service in 'Automatic Updates' from Disabled to Automatic.

 

The error I was able to fix was: 

Description: DCOM got error "%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " .... 
 
As for the other two system errors listed below that still remain, I've typed every search I can think in Google, and I read every link returned and still I can't come up with a fix, (short of editing the registry which I don't want to do). My gut tells me this is something simpler than a workaround to modify the registry.  
Service Management has the path to the executable which exists in C:\\Windows\System32\spool\DRIVERS\w32X86\3\lxeeserv.exe      
 
Error: (03/23/2018 07:46:18 AM) (Source: Service Control Manager) (User: )
Description: The lxeeCATSCustConnectService service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (03/23/2018 07:46:18 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the lxeeCATSCustConnectService service to connect.
 

 

Your system errors reflect any number of services (Windows Update, printer,

 

I see no clear signals of where to go.

I'm about ready to bite the bullet and tear down the system. This is my last ditched hope for assistance

 

Could these two following services be interdependent on one another ?

Or don't they have anything to do with one another?     

 

The Print Spooler service startup type is 'automatically'. The Service status: 'Started' . The Dependancies are correct (Remote Procedure Cal (RPC).

It shows under the Log On tab: Log On As: Local System Account and there's a check mark next to 'Allow Service To Interact With Desktop'

 

However, lxeeCATSCustConnectService The startup type is 'Automatic',   The Service Status: Stopped. There's no dependencies which Microsoft stated is correct.  The only difference between this service and Print Spooler is, it doesn't have a check mark  to 'Allow Service To Interact With Desktop


Edited by Error409, 27 March 2018 - 12:48 PM.


#12 hamluis

hamluis

    Moderator


  • Moderator
  • 55,263 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:01 PM

Posted 27 March 2018 - 04:36 PM

Errors that relate to services starting or running...well, the obvious thing to do is to check the status of the named service.  Beyond that, such errors typically don't indicate a gven direction in which to move, IMO.

 

SevenForums seems to have the same approach as I do:  https://www.sevenforums.com/general-discussion/210792-error-message-events.html .

 

Not every "error" reflected in Event Viewer...calls for any user action.

 

Errors relating to printers, if solvable, generally call for uninstall/reinstall of the printer and attendant software for the printer, IMO..

 

Louis



#13 Error409

Error409
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Local time:03:01 PM

Posted 27 March 2018 - 06:19 PM

Looking at task manager for XP doesn't provide much direction either. Come to think of it, right clicking a process doesn't give the 'Search online' option or 'Go to details' option as in Windows 8.

Just a long shot, I hoped Process Explorer would provide a clearer hint of direction to move if I could find the services that are stopped. Under the services.exe tree under process, there are a list of services. If lxeemon.exe and lxeecoms.exe would've revealed a Services "tab" by double clicking them, it might've helped me with some direction. Unfortunately, no 'services' tab appears 

 

I'm just going to give up. As stated in sevenforums, all Windows systems collect 100's of errors, unless I'm getting hangups, or BSOD, they're no concern

 

I would be better off not uninstalling the printer and software. I can't receive Lexmark technical support. I would regret making matters worse by trying to do so and then end up without a functioning printer.   :nono:  

 

Thank you for your assistance. Take care   



#14 hamluis

hamluis

    Moderator


  • Moderator
  • 55,263 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:01 PM

Posted 28 March 2018 - 09:02 AM

You can check all Windows services...by merely going into the Services directory (Start/Admin Service/Services) and comparing the current status, etc. with http://www.tech-recipes.com/rx/236/default-settings-for-windows-services/ .

 

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users