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After Windows 10 update


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#1 Makyer

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Posted 22 March 2018 - 03:27 AM

How can i explain what happened to me yesterday , after i updated my Windows 10 , i am want to install the game Age of Empires Definitive Edition on my Computer (Windows 10 , 64 bit) ,but in the installation process, the computer crashed. i don't know what happen ? when i restart it ,but i am not allowed to access my computer , everything seems to have changed ,my friend told me that is caused by the Windows update ,if I didn't update it, the results will be different ? how do I get back to normal right now ?


Edited by hamluis, 22 March 2018 - 05:38 AM.
Moved from XP to W10 Spt - Hamluix.


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#2 Rocky Bennett

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Posted 22 March 2018 - 04:34 AM

How long have you been running Windows 10?

What kind of PC do you have?

What update did you install?

What process did you use to perform the update?

What version of Windows 10 are you running? In order to find this out all you have to do is go to start and enter  "winver"  without the quotation marks.


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#3 Makyer

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Posted 22 March 2018 - 05:11 AM

How long have you been running Windows 10?

What kind of PC do you have?

What update did you install?

What process did you use to perform the update?

What version of Windows 10 are you running? In order to find this out all you have to do is go to start and enter  "winver"  without the quotation marks.

I have been using Windows 10 for 2 years , i think the main problem is that i can't login my computer with my password , and I'm sure the password is correct , but the computer doesn't recognize it.



#4 Rocky Bennett

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Posted 22 March 2018 - 05:43 AM

How did you attempt to install Age Of Empires when you can not log into your computer?


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#5 Rocky Bennett

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Posted 22 March 2018 - 05:44 AM

Oh, by the way, your friend is wrong. Microsoft does not change passwords during an update.


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#6 Makyer

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Posted 22 March 2018 - 05:51 AM

How did you attempt to install Age Of Empires when you can not log into your computer?

 

Oh, by the way, your friend is wrong. Microsoft does not change passwords during an update.

I was going to update my Windows 10 , then install Age Of Empires , the update program is recommended by my friend , the program is works for he , 

But I don't know the exact reason, now , the main problem is to how to access my computer again.please ?



#7 Rocky Bennett

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Posted 22 March 2018 - 05:56 AM

Yes, it is highly recommended that you install all of the updates. This will keep your computer safe because updates are vital to the security settings.

 

What kind of account did you use to log into your computer, local or Microsoft?


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#8 Makyer

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Posted 22 March 2018 - 06:02 AM

Yes, it is highly recommended that you install all of the updates. This will keep your computer safe because updates are vital to the security settings.

 

What kind of account did you use to log into your computer, local or Microsoft?

I don't want to do that , i have save some important files on my computer , these data can be deleted from my computer if i reinstall .



#9 Rocky Bennett

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Posted 22 March 2018 - 06:07 AM

 

Yes, it is highly recommended that you install all of the updates. This will keep your computer safe because updates are vital to the security settings.

 

What kind of account did you use to log into your computer, local or Microsoft?

I don't want to do that , i have save some important files on my computer , these data can be deleted from my computer if i reinstall .

 

 

 

Reinstall what? Maybe you are responding to a post from another site. Who suggested that you reinstall? Where did you read about reinstalling?

 

I have asked you a lot of questions on this thread, and there are a lot of good folks over here to help you, but you need to answer the questions that I asked to give us all some important information.


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#10 Rocky Bennett

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Posted 22 March 2018 - 06:24 AM

How long have you been running Windows 10?

What kind of PC do you have?

What update did you install?

What process did you use to perform the update?

What version of Windows 10 are you running? In order to find this out all you have to do is go to start and enter  "winver"  without the quotation marks.

 

 

Start with these questions and try to answer them one-by-one. This will help us help you.


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#11 dmccoy

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Posted 22 March 2018 - 10:55 AM

It sounds like you can boot to the sign in screen but have forgotten you correct password, isthat correctif you are using a Microsoft account go to the following link and reset your password. If it is local account then you can use the method in the link below.

https://account.live.com/password/reset

Reset local account password
https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/

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#12 Rocky Bennett

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Posted 22 March 2018 - 11:07 AM

It sounds like you can boot to the sign in screen but have forgotten you correct password, isthat correctif you are using a Microsoft account go to the following link and reset your password. If it is local account then you can use the method in the link below.

https://account.live.com/password/reset

Reset local account password
https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/

 

 

I agree, that is exactly what it sounds like and why I asked him that exact question in post #7 above. Hopefully he will check back in and heed your good advice.


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#13 Makyer

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Posted 22 March 2018 - 08:49 PM

 

How long have you been running Windows 10?

What kind of PC do you have?

What update did you install?

What process did you use to perform the update?

What version of Windows 10 are you running? In order to find this out all you have to do is go to start and enter  "winver"  without the quotation marks.

 

 

Start with these questions and try to answer them one-by-one. This will help us help you.

 

 

It sounds like you can boot to the sign in screen but have forgotten you correct password, isthat correctif you are using a Microsoft account go to the following link and reset your password. If it is local account then you can use the method in the link below.

Reset local account password
 

Windows 10 , 64 bit ,and i have tried to login my Microsoft account on my computer ,but it seems that i forgot the Microsoft email ID as I bought it from a second-hand store , so i can not receive any Email or messages .bad day, stupid me.

Anyway , thank you for your help ,



#14 Rocky Bennett

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Posted 23 March 2018 - 05:38 AM

^^^ It does not make any difference where you bought your computer you still need to reset your personal Microsoft account password. Try this

 

https://account.live.com/password/reset


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#15 Makyer

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Posted 25 March 2018 - 08:15 PM

^^^ It does not make any difference where you bought your computer you still need to reset your personal Microsoft account password. Try this

 

https://account.live.com/password/reset

Do you have any suggestions ? why am i required to enter Microsoft email ID ? but i don't know since the Microsoft account was created by previous users.






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