Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Zeus Network Infection? Firewall Scam?


  • Please log in to reply
9 replies to this topic

#1 kickchef3

kickchef3

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:04:24 PM

Posted 22 March 2018 - 01:47 AM

My mother recently began having trouble with her Yahoo account. After buying a new phone she could not log in, we also tried on my computer. She called her service provider(T-mobile), they gave us a number for a person at "yahoo". I talked to him on the phone after going through some stuff on my computer (through some kind of assistant) and on the yahoo server, he said there was a Zeus malware effecting my home network. He said it effected the whole networks firewalls. He also said the account was being used in a different state. He was going to route me to a company that he said would fix it for around $180. As I was talking to him something just didn't seem right, so I decided to wait. I am not familiar with stuff like this. Does this sound right? How can I confirm that infection?

 

Thanks very much for any help



BC AdBot (Login to Remove)

 


#2 buddy215

buddy215

  • BC Advisor
  • 12,911 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:04:24 PM

Posted 22 March 2018 - 07:02 AM

Welcome to BC...

 

I agree....what you described sounds more like a scam than legit. Is your mother's account a free account or paid?

Help for Yahoo Mail for Desktop 

 

Use the programs below to clean, remove adware and remove malware. These programs are for Windows platform only....not for an Android or Apple phone.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Malwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update its database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

If you are unable to run a scan using MBAM:

Follow the instructions in the thread below. Make sure to download the MBAR linked in it. Let me know if you're not able to launch it and run a scan.
https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

 

 

Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET

  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 kickchef3

kickchef3
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:04:24 PM

Posted 23 March 2018 - 04:33 PM

She has a free Yahoo account, below are the logs you asked for. Thanks

 

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/23/18
Scan Time: 2:24 PM
Log File: d5926478-2ecf-11e8-a1a6-0024e8f46396.json
Administrator: Yes

-Software Information-
Version: 3.4.4.2398
Components Version: 1.0.322
Update Package Version: 1.0.4462
License: Free

-System Information-
OS: Windows Vista Service Pack 2
CPU: x64
File System: NTFS
User: Owner-PC\Owner

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 320018
Threats Detected: 1
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 17 min, 44 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
PUP.Optional.DefaultSearch.ShrtCln, C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Removal Failed, [8447], [455072],1.0.4462

Physical Sector: 0
(No malicious items detected)
 
 
 

# AdwCleaner 7.0.8.0 - Logfile created on Fri Mar 23 20:24:27 2018
# Updated on 2018/08/02 by Malwarebytes
# Running on Windows Vista ™ Business (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

Deleted: SystemkService
Deleted: OutfoxTvService


***** [ Folders ] *****

Deleted: C:\Program Files\Hola
Deleted: C:\Users\Owner\AppData\Roaming\Hola
Deleted: C:\Program Files (x86)\Settings Manager
Deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\FileOpener
Deleted: C:\ProgramData\systemk
Deleted: C:\ProgramData\Application Data\systemk
Deleted: C:\Users\All Users\systemk
Deleted: C:\Program Files (x86)\Tweaks
Deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverWhiz
Deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
Deleted: C:\Program Files (x86)\Coupons


***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Settings Manager
Deleted: [Key] - HKU\S-1-5-21-3644424175-2974082717-2833816411-1000\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Settings Manager
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Settings Manager
Deleted: [Key] - HKU\S-1-5-21-3644424175-2974082717-2833816411-1000\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Driver Whiz
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Driver Whiz
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Tweaks FileOpener
Deleted: [Key] - HKU\S-1-5-21-3644424175-2974082717-2833816411-1000\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Tweaks FileOpener
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Tweaks FileOpener
Deleted: [Key] - HKLM\SOFTWARE\Hola
Deleted: [Key] - HKU\.DEFAULT\Software\Hola
Deleted: [Key] - HKU\S-1-5-21-3644424175-2974082717-2833816411-1000\Software\Hola
Deleted: [Key] - HKU\S-1-5-18\Software\Hola
Deleted: [Key] - HKCU\Software\Hola
Deleted: [Key] - HKLM\SOFTWARE\OutfoxTV
Deleted: [Key] - HKU\.DEFAULT\Software\OutfoxTV
Deleted: [Key] - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Uninstall\OutfoxTV
Deleted: [Key] - HKU\S-1-5-21-3644424175-2974082717-2833816411-1000\Software\OutfoxTV
Deleted: [Key] - HKU\S-1-5-18\Software\OutfoxTV
Deleted: [Key] - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Uninstall\OutfoxTV
Deleted: [Key] - HKCU\Software\OutfoxTV
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{E1842850-FB16-4471-B327-7343FBAED55C}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{54739D49-AC03-4C57-9264-C5195596B3A1}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{AA760BA8-5862-4BC5-9263-4452CBC0B264}
Deleted: [Value] - HKLM\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION|BackgroundHost64.exe
Deleted: [Value] - HKLM\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_WEBOC_MOVESIZECHILD|BackgroundHost64.exe
Deleted: [Value] - HKLM\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION|BackgroundHost.exe
Deleted: [Value] - HKLM\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_WEBOC_MOVESIZECHILD|BackgroundHost.exe
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\hola.org
Deleted: [Key] - HKU\S-1-5-21-3644424175-2974082717-2833816411-1000\Software\Softonic
Deleted: [Key] - HKCU\Software\Softonic
Deleted: [Key] - HKU\S-1-5-21-3644424175-2974082717-2833816411-1000\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Digital Sites
Deleted: [Key] - HKU\S-1-5-21-3644424175-2974082717-2833816411-1000\Software\Microsoft\Windows\CurrentVersion\Uninstall\Digital Sites
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Digital Sites
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Digital Sites
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{93D511B5-143B-4A99-ABFC-B5B78AD0AE1B}
Deleted: [Key] - HKU\S-1-5-21-3644424175-2974082717-2833816411-1000\Software\Linkey
Deleted: [Key] - HKCU\Software\Linkey
Deleted: [Key] - HKU\S-1-5-21-3644424175-2974082717-2833816411-1000\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\RrSavings
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\RrSavings


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

Plugin deleted: User-Agent Switcher for Chrome -


*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0



*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [5965 B] - [2018/3/23 20:5:55]


########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########


(end)



#4 buddy215

buddy215

  • BC Advisor
  • 12,911 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:04:24 PM

Posted 23 March 2018 - 05:00 PM

Did Eset find anything?

 

Rerun Malwarebytes as it failed to remove what it found. If the same happens

again run it in Safe Mode with Networking. Let me know if it still fails to remove that one item or not.

 

Did your mom review the contents of the link I posted....Help for Yahoo Mail for Desktop

I suspect she might have called a scammers number (if she got the number from doing a search) instead of T-mobile. Do you know either the T-mobile

number she called or the one for Yahoo? If so, could you post the number(s) ?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#5 kickchef3

kickchef3
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:04:24 PM

Posted 25 March 2018 - 03:30 PM

My mother called the Tmobile support number, the call was routed from there to yahoo. If it is a scam it is from an individual working there. I had to run the scans again on a different computer. I ran them a second time to make sure what was found was cleaned out, second scam came back clean. Zero threats were found on eset but I listed files it said did not open, I was not sure if that is normal.

 

# AdwCleaner 7.0.8.0 - Logfile created on Thu Mar 22 20:27:46 2018
# Updated on 2018/08/02 by Malwarebytes
# Database: 2018-03-22.1
# Running on Windows 10 Home (X64)
# Mode: scan
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

PUP.Optional.Legacy, C:\ProgramData\iwin games
PUP.Optional.Legacy, C:\ProgramData\Application Data\iwin games
PUP.Optional.Legacy, C:\Users\All Users\iwin games
PUP.Optional.Legacy, C:\ProgramData\iWin
PUP.Optional.Legacy, C:\ProgramData\Application Data\iWin
PUP.Optional.Legacy, C:\Users\All Users\iWin
PUP.Optional.Legacy, C:\Users\diane\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Pogo Games


***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\PogoDGC
PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-1661604875-2372376391-2128427713-1005\Software\PogoDGC
PUP.Optional.Legacy, [Key] - HKCU\Software\PogoDGC


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries.

*************************



########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/21/18
Scan Time: 5:15 PM
Log File: 68f6fade-2d55-11e8-a29e-ecf4bb00c9b7.json
Administrator: Yes

-Software Information-
Version: 3.4.4.2398
Components Version: 1.0.322
Update Package Version: 1.0.4438
License: Trial

-System Information-
OS: Windows 10 (Build 16299.309)
CPU: x64
File System: NTFS
User: DESKTOP-P3F2S2S\diane

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 325550
Threats Detected: 42
Threats Quarantined: 41
Time Elapsed: 3 min, 23 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 4
PUP.Optional.DriverPack, HKU\S-1-5-21-1661604875-2372376391-2128427713-1005\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS\ZONEMAP\DOMAINS\drp.su, Quarantined, [1990], [472299],1.0.4438
PUP.Optional.DriverPack, HKU\S-1-5-21-1661604875-2372376391-2128427713-1004\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS\ZONEMAP\DOMAINS\drp.su, Quarantined, [1990], [472299],1.0.4438
PUP.Optional.DriverPack, HKU\S-1-5-21-1661604875-2372376391-2128427713-1005\SOFTWARE\DRPSU, Quarantined, [1990], [472301],1.0.4438
PUP.Optional.DriverPack, HKU\S-1-5-21-1661604875-2372376391-2128427713-1004\SOFTWARE\DRPSU, Quarantined, [1990], [472301],1.0.4438

Registry Value: 2
PUP.Optional.DriverPack, HKU\S-1-5-21-1661604875-2372376391-2128427713-1005\SOFTWARE\DRPSU|CLIENTID, Quarantined, [1990], [472301],1.0.4438
PUP.Optional.DriverPack, HKU\S-1-5-21-1661604875-2372376391-2128427713-1004\SOFTWARE\DRPSU|CLIENTID, Quarantined, [1990], [472301],1.0.4438

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 12
PUP.Optional.Spigot.Generic, C:\USERS\DIANE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Extension Settings\gofhphffidfcgoojaicmkdkiddjmbhdg, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\_locales\en, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\html\popup, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\_metadata, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\js\popup, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\_locales, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\newtab, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\html, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\css, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\js, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\USERS\DIANE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\GOFHPHFFIDFCGOOJAICMKDKIDDJMBHDG, Quarantined, [2147], [454579],1.0.4438

File: 24
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gofhphffidfcgoojaicmkdkiddjmbhdg\000003.log, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gofhphffidfcgoojaicmkdkiddjmbhdg\CURRENT, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gofhphffidfcgoojaicmkdkiddjmbhdg\LOCK, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gofhphffidfcgoojaicmkdkiddjmbhdg\LOG, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gofhphffidfcgoojaicmkdkiddjmbhdg\LOG.old, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gofhphffidfcgoojaicmkdkiddjmbhdg\MANIFEST-000001, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\USERS\DIANE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Removal Failed, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\USERS\DIANE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\USERS\DIANE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\GOFHPHFFIDFCGOOJAICMKDKIDDJMBHDG\6.7_0\CHROMERESTORE.JS, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\css\description.css, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\css\popup.css, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\html\popup\description.html, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\html\popup\popup.html, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\js\popup\popup.js, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\js\userNewTab.js, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\newtab\slim_product.html, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\_locales\en\messages.json, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\_metadata\computed_hashes.json, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\_metadata\verified_contents.json, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\after.js, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\background.js, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\contentscript.js, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\icon.png, Quarantined, [2147], [454579],1.0.4438
PUP.Optional.Spigot.Generic, C:\Users\diane\AppData\Local\Google\Chrome\User Data\Default\Extensions\gofhphffidfcgoojaicmkdkiddjmbhdg\6.7_0\manifest.json, Quarantined, [2147], [454579],1.0.4438

Physical Sector: 0
(No malicious items detected)


(end)

 

ESET COULD NOT OPEN

C:\Boot\BCD - unable to open [4]
C:\Boot\BCD.LOG - unable to open [4]
C:\hiberfil.sys - unable to open [4]
C:\pagefile.sys - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\client\AppvIsvStream32.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\client\AppvIsvStream64.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\Flattener\AppvIsvStream32.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\Flattener\AppvIsvStream64.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\Integration\AppvIsvStream32.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\Integration\AppvIsvStream64.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\Office16\ADDINS\Microsoft Power Query for Excel Integrated\bin\AppvIsvStream32.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\Office16\ADDINS\Microsoft Power Query for Excel Integrated\bin\AppvIsvStream64.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\Office16\AppvIsvStream32.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\Office16\AppvIsvStream64.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\AppvIsvStream64.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\DW\AppvIsvStream32.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\EQUATION\AppvIsvStream32.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\AppvIsvStream32.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\AppvIsvStream32.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Source Engine\AppvIsvStream32.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesX64\Microsoft Office\Office16\AppvIsvStream64.dll - unable to open [4]
C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Analysis Services\AS OLEDB\130\AppvIsvStream32.dll - unable to open [4]
C:\ProgramData\F-Secure\DataPipelineCache\data.json - unable to open [4]
C:\ProgramData\F-Secure\DataPipelineCache\metrics.json - unable to open [4]
C:\ProgramData\F-Secure\SECL\46070\lastGood_signup - unable to open [4]
C:\ProgramData\F-Secure\SECL\46070\signup - unable to open [4]
C:\ProgramData\Microsoft\User Account Pictures\Default User.dat - unable to open [4]
C:\ProgramData\Microsoft\User Account Pictures\defaultuser0.dat - unable to open [4]
C:\ProgramData\Microsoft\User Account Pictures\defaultuser1.dat - unable to open [4]
C:\swapfile.sys - unable to open [4]
C:\Users\All Users\F-Secure\DataPipelineCache\data.json - unable to open [4]
C:\Users\All Users\F-Secure\DataPipelineCache\metrics.json - unable to open [4]
C:\Users\All Users\F-Secure\SECL\46070\lastGood_signup - unable to open [4]
C:\Users\All Users\F-Secure\SECL\46070\signup - unable to open [4]
C:\Users\All Users\Microsoft\User Account Pictures\Default User.dat - unable to open [4]
C:\Users\All Users\Microsoft\User Account Pictures\defaultuser0.dat - unable to open [4]
C:\Users\All Users\Microsoft\User Account Pictures\defaultuser1.dat - unable to open [4]
C:\Users\diane\AppData\Local\Comms\UnistoreDB\store.jfm - unable to open [4]
C:\Users\diane\AppData\Local\Comms\UnistoreDB\store.vol - unable to open [4]
C:\Users\diane\AppData\Local\Comms\UnistoreDB\tmp.edb - unable to open [4]
C:\Users\diane\AppData\Local\Comms\UnistoreDB\USS.jtx - unable to open [4]
C:\Users\diane\AppData\Local\Microsoft\InputPersonalization\TextHarvester\WaitList.dat - unable to open [4]
C:\Users\diane\AppData\Local\Microsoft\Windows\Notifications\WPNPRMRY.tmp - unable to open [4]
C:\Users\diane\AppData\Local\Microsoft\Windows\UPPS\UPPS.bin - unable to open [4]
C:\Users\diane\AppData\Local\Microsoft\Windows\UsrClass.dat - unable to open [4]
C:\Users\diane\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1 - unable to open [4]
C:\Users\diane\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG2 - unable to open [4]
C:\Users\diane\AppData\Local\Microsoft\Windows\WebCache\V01.log - unable to open [4]
C:\Users\diane\AppData\Local\Microsoft\Windows\WebCache\V01tmp.log - unable to open [4]
C:\Users\diane\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat - unable to open [4]
C:\Users\diane\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.jfm - unable to open [4]
C:\Users\diane\AppData\Local\Microsoft\Windows\WebCacheLock.dat - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\08CB2DFE-329D-484A-8BF8-2DA9634694E0 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\0FC22157-72BA-49E7-99FF-87CC6ACD8628 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\27CDF312-6147-48BC-AF76-34328915AA16 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\3293762F-AB20-479D-8387-C3256A7F9AFE - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\35E63320-7510-477D-9655-550BFAB5077A - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\3684331F-BF11-4786-AB9B-59D0D8C2107D - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\4130B3D4-C6EB-44E9-9DFB-A75DE3CA6A27 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\4BDC8F8D-DD44-4E1F-A80F-1D9B909B5A45 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\5CD427B9-0D2B-49E9-AFBA-FDA5162CB1DB - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\687BF36C-F9C9-446D-AF98-E126469002BE - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\7550CFC8-1676-400D-99FA-5AD99F564336 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\78E30F00-F273-4353-8194-10AFDB937889 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\79B23FAA-A6BC-465F-B80A-1E0E11DB1E40 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\8A642DDD-E29D-46C3-93F1-106E589CBCAD - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\9255B258-CA66-4EDC-8244-BE9365A82276 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\9C01FFA3-53DF-40A5-8DAE-C64EE4653488 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\9C802591-DE10-43F5-8295-7DEB9706E5B4 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\A377F6C4-24A0-4447-AABA-85CF6B31273E - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\B242E638-C610-47B8-B7E7-0A9FD68B8C97 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\B62B2490-CA68-4253-B5A3-FC5B2BB1A009 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\C180A8EA-62EC-4EC1-98D2-661AA57E101A - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\C800C15E-56D5-497C-9DCF-6742378D3FD5 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\D5D8C880-1F23-437C-B935-06DDF44B405B - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\E161DDB4-031F-4AE3-99C7-6755D5655765 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\E71B9966-BFB0-4C21-9294-F392FE0011F7 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\clienttemplates.content.office.net\EAA4B073-B5D1-420F-8345-74255B5085BC - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\officeclient.microsoft.com\03AD13E4-4163-4206-9400-054D1CDA7B44 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\officeclient.microsoft.com\0ACCC39C-526F-4FB9-87AB-73C3B317740A - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\officeclient.microsoft.com\352651C8-CD0D-4815-B31C-89F2B3042CE0 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\officeclient.microsoft.com\4387BE36-A526-4C3E-8BF7-8BB642A7C22B - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\officeclient.microsoft.com\4BF8A293-4770-4281-8779-685AEBED2248 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\officeclient.microsoft.com\516BDD1A-7343-492E-BD04-E9DD9C7A71FA - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\officeclient.microsoft.com\69765B1F-EAD9-46E4-9A90-CA2CBE954293 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\officeclient.microsoft.com\7F174119-1468-4433-A685-BB23398B4AB2 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\officeclient.microsoft.com\9ABFF415-F587-4468-B8D3-57097361133E - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\officeclient.microsoft.com\DB957DC5-63B1-4F73-8AB8-F01271F32F43 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\officeclient.microsoft.com\E3D2E9F3-FC00-4658-98E5-6A60C0C11CB0 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Office\16.0\WebServiceCache\AllUsers\officeclient.microsoft.com\E58F9D43-E68F-4470-BE4D-476C308D3468 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\OneDrive\OneDrive.exe - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Windows\Caches\cversions.1.db - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\Local\Microsoft\Windows\Caches\{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x0000000000000014.db - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\LocalLow\Microsoft\CryptnetUrlCache\Content\40E450F7CE13419A2CCC2A5445035A0A_06F02B1F13AB4B11B8FC669BDE565AF1 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\LocalLow\Microsoft\CryptnetUrlCache\MetaData\40E450F7CE13419A2CCC2A5445035A0A_06F02B1F13AB4B11B8FC669BDE565AF1 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.SkypeApp_kzf8qxf38zg5c\Settings\settings.dat - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.SkypeApp_kzf8qxf38zg5c\Settings\settings.dat.LOG1 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.SkypeApp_kzf8qxf38zg5c\Settings\settings.dat.LOG2 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\AppData\Indexed DB\edb.log - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\AppData\Indexed DB\IndexedDB.edb - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\AppData\Indexed DB\IndexedDB.jfm - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\Settings\settings.dat - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\Settings\settings.dat.LOG1 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\Settings\settings.dat.LOG2 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy\Settings\settings.dat - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy\Settings\settings.dat.LOG1 - unable to open [4]
C:\Users\diane\AppData\Local\Packages\Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy\Settings\settings.dat.LOG2 - unable to open [4]
C:\Users\diane\AppData\Roaming\Mozilla\Firefox\Profiles\c3poa2hg.default\parent.lock - unable to open [4]
C:\Users\diane\NTUSER.DAT - unable to open [4]
C:\Users\diane\ntuser.dat.LOG1 - unable to open [4]
C:\Users\diane\ntuser.dat.LOG2 - unable to open [4]
C:\Windows\diagerr.xml - unable to open [4]
C:\Windows\diagwrn.xml - unable to open [4]
C:\Windows\Panther\diagerr.xml - unable to open [4]
C:\Windows\Panther\diagwrn.xml - unable to open [4]
C:\Windows\Panther\UnattendGC\diagerr.xml - unable to open [4]
C:\Windows\Panther\UnattendGC\diagwrn.xml - unable to open [4]
C:\Windows\Panther\UnattendGC\setupact.log - unable to open [4]
C:\Windows\Panther\UnattendGC\setuperr.log - unable to open [4]
C:\Windows\Panther\windlp.state-old.xml - unable to open [4]
C:\Windows\Panther\windlp.state.xml - unable to open [4]
C:\Windows\PLA\System\System Diagnostics.xml - unable to open [4]
C:\Windows\PLA\System\System Performance.xml - unable to open [4]
C:\Windows\security\database\secedit.sdb - unable to open [4]
C:\Windows\SoftwareDistribution\Download\5ac6ef421d5fd1e79d3157252196ea32\windlp.state-old.xml - unable to open [4]
C:\Windows\SoftwareDistribution\Download\5ac6ef421d5fd1e79d3157252196ea32\windlp.state.xml - unable to open [4]
C:\Windows\SoftwareDistribution\Download\684a9c457ca8e58e64ccc7ee0593576c\windlp.state-old.xml - unable to open [4]
C:\Windows\SoftwareDistribution\Download\684a9c457ca8e58e64ccc7ee0593576c\windlp.state.xml - unable to open [4]
C:\Windows\System32\restore\MachineGuid.txt - unable to open [4]
C:\Windows\System32\Sysprep\Panther\IE\diagerr.xml - unable to open [4]
C:\Windows\System32\Sysprep\Panther\IE\diagwrn.xml - unable to open [4]
C:\Windows\System32\Sysprep\Panther\IE\setupact.log - unable to open [4]
C:\Windows\System32\Sysprep\Panther\IE\setuperr.log - unable to open [4]
C:\Windows\System32\winevt\Logs\Application.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\FSecureUltralightSDK.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\HardwareEvents.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Internet Explorer.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Key Management Service.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Client-Licensing-Platform%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-AAD%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-All-User-Install-Agent%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Application-Experience%4Program-Compatibility-Assistant.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Application-Experience%4Program-Compatibility-Troubleshooter.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Application-Experience%4Program-Inventory.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Application-Experience%4Program-Telemetry.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Application-Experience%4Steps-Recorder.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-ApplicationResourceManagementSystem%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-AppLocker%4EXE and DLL.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-AppLocker%4MSI and Script.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-AppLocker%4Packaged app-Deployment.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-AppLocker%4Packaged app-Execution.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-AppModel-Runtime%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-AppReadiness%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-AppReadiness%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-AppXDeployment%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-AppXDeploymentServer%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-AppXDeploymentServer%4Restricted.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-AppxPackaging%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Audio%4CaptureMonitor.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Audio%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Audio%4PlaybackManager.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-BackgroundTaskInfrastructure%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Biometrics%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Bits-Client%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-CloudStore%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-CodeIntegrity%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Containers-Wcifs%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Containers-Wcnfs%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-CoreSystem-SmsRouter-Events%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Crypto-DPAPI%4BackUpKeySvc.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Crypto-DPAPI%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-DeviceSetupManager%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-DeviceSetupManager%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Dhcp-Client%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Dhcpv6-Client%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Diagnosis-DPS%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Diagnosis-Scheduled%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Diagnosis-Scripted%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Diagnosis-Scripted%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Diagnostics-Performance%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-DiskDiagnosticDataCollector%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Fault-Tolerant-Heap%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-FileHistory-Core%4WHC.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-GroupPolicy%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-HelloForBusiness%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-HomeGroup Control Panel%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-HotspotAuth%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-IKE%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Kernel-Boot%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Kernel-EventTracing%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Kernel-PnP%4Configuration.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Kernel-Power%4Thermal-Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Kernel-ShimEngine%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Kernel-StoreMgr%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Kernel-WHEA%4Errors.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Kernel-WHEA%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Known Folders API Service.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-LanguagePackSetup%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-LiveId%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-MUI%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-MUI%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-NCSI%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-NetworkProfile%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-NlaSvc%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Ntfs%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Ntfs%4WHC.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-PackageStateRoaming%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Partition%4Diagnostic.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-PowerShell%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-PowerShell%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-PrintService%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-PriResources-Deployment%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Program-Compatibility-Assistant%4CompatAfterUpgrade.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Provisioning-Diagnostics-Provider%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-PushNotification-Platform%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-PushNotification-Platform%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-ReadyBoost%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Regsvr32%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Resource-Exhaustion-Detector%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Resource-Exhaustion-Resolver%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-RestartManager%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Security-Mitigations%4KernelMode.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Security-Mitigations%4UserMode.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Security-SPP-UX-Notifications%4ActionCenter.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SettingSync%4Debug.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SettingSync%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SettingSync-OneDrive%4Debug.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SettingSync-OneDrive%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Shell-ConnectedAccountState%4ActionCenter.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Shell-Core%4ActionCenter.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Shell-Core%4AppDefaults.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Shell-Core%4LogonTasksChannel.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Shell-Core%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-ShellCommon-StartLayoutPopulation%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SmartCard-DeviceEnum%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SmbClient%4Audit.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SmbClient%4Connectivity.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SMBClient%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SmbClient%4Security.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SMBServer%4Audit.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SMBServer%4Connectivity.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SMBServer%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-SMBServer%4Security.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-StateRepository%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-StateRepository%4Restricted.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Storage-ClassPnP%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Storage-Storport%4Health.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Storage-Storport%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-StorageSpaces-ManagementAgent%4WHC.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Store%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-TaskScheduler%4Maintenance.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-TerminalServices-LocalSessionManager%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-TerminalServices-LocalSessionManager%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Time-Service%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-TWinUI%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-TZSync%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-UAC-FileVirtualization%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-UniversalTelemetryClient%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-User Device Registration%4Admin.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-User Profile Service%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-UserPnp%4ActionCenter.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-UserPnp%4DeviceInstall.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-VolumeSnapshot-Driver%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-VPN%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Wcmsvc%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WebAuthN%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WFP%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Win32k%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Windows Defender%4WHC.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Windows Firewall With Advanced Security%4ConnectionSecurity.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Windows Firewall With Advanced Security%4Firewall.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WindowsBackup%4ActionCenter.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WindowsSystemAssessmentTool%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WindowsUpdateClient%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WinINet-Config%4ProxyConfigChanged.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Winlogon%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WinRM%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-Winsock-WS2HELP%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WLAN-AutoConfig%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WMI-Activity%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WorkFolders%4WHC.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WPD-ClassInstaller%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-Windows-WPD-MTPClassDriver%4Operational.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Microsoft-WindowsPhone-Connectivity-WiFiConnSvc-Channel.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\OAlerts.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Security.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Setup.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\System.evtx - unable to open [4]
C:\Windows\System32\winevt\Logs\Windows PowerShell.evtx - unable to open [4]
C:\Windows\WinSxS\amd64_microsoft-windows-n..n_service_datastore_31bf3856ad364e35_10.0.16299.15_none_f41abc9ea7242a7d\dnary.xsd - unable to open [4]
C:\Windows\WinSxS\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.16299.125_none_87ede0002e7b81b3\analyticsevents.dat - unable to open [4]
C:\Windows\WinSxS\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.16299.125_none_87ede0002e7b81b3\offlineblocklist.json - unable to open [4]
C:\Windows\WinSxS\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.16299.15_none_9d37b1b334e7fe13\analyticsevents.dat - unable to open [4]
 



#6 buddy215

buddy215

  • BC Advisor
  • 12,911 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:04:24 PM

Posted 25 March 2018 - 04:52 PM

Rerun AdwCleaner in the Windows 10 computer and be sure to click on Clean when the scan finishes.

 

Have you or your mom followed the recommendations for accessing Yahoo Mail per Help for Yahoo Mail for Desktop ?

 

If you didn't clean the Windows 10 computer with CCleaner you should. Allow CCleaner to clean the event logs, too. Under

Advanced heading > check Event Logs


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#7 kickchef3

kickchef3
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:04:24 PM

Posted 25 March 2018 - 05:24 PM

I reran adwcleaner, came back clean then I pressed clean. The yahoo link you sent got us in her account and we changed passwords just in case. I ran the ccleaner again with event logs. So do you think im safe and it was just a scam attempt?



#8 buddy215

buddy215

  • BC Advisor
  • 12,911 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:04:24 PM

Posted 25 March 2018 - 05:46 PM

Claiming you were infected with Zeus was totally false. I do think it was simply an attempt to scam you based on a lie. It

wouldn't be the first time a large corporation knowingly scams their customers.

 

Your computers did need to be cleaned up...but not because of Zeus.

 

I think you are good to go...happy surfin'

 

If you don't have an ad blocker installed I suggest using Adblock Plus.

Adblock Plus :: Add-ons for Firefox     Adblock Plus - Chrome Web Store

Adblock Plus for Edge browser   Adblock Plus for IE

 

You can block the ad and tracking cookies from installing on your computer by blocking third party cookies.

How to disable third-party cookies in all major web browsers

Once you have blocked the install of those cookies then run CCleaner to remove the existing ones.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#9 kickchef3

kickchef3
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:04:24 PM

Posted 25 March 2018 - 05:52 PM

Thank you



#10 buddy215

buddy215

  • BC Advisor
  • 12,911 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:04:24 PM

Posted 25 March 2018 - 06:00 PM

You're welcome....


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users