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BSOD CRITICAL_PROCESS_DIED and UNEXPECTED_STORE_EXCEPTION


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#1 jeremyc61298

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Posted 20 March 2018 - 08:22 PM

System Information/Dumps

 

- Samsung model 940Z5L
- x64-based PC
- Intel Core i7-6700HQ @ 2.6 Ghz, 4 cores
- Windows 10
- Nvidia 950m

I have been having these BSOD's for quite some time now. I have done:
- sfc /scannow, which comes up clean
- chkdsk, comes up clean
- Seatools, comes up clean
- dism /online /checkhealth, comes up clean
- Windows memory diagnostic and memtest, comes up clean
- updated drivers, I believe all of them but I may have missed some
- uninstalling and reinstalling my graphics drivers and sound drivers

 

Most recently I have attempted to change my dump files to Kernel dumps, but the last BSOD I had did not create a dump, and instead was stuck at 0%.

The BSOD's seem to occur after a long period of my laptop in sleep, and usually in this case it is within minutes of waking, but it seems like every time I use it for an extended period of time, it will crash. I only added my two available dumps in the above folder, but many more than that have occurred. I think they were overwritten. 

Also noted, Samsung does not offer the drivers or BIOS specifically for this device online, but only through the Samsung update app that comes pre-installed. I stay up to date on the updates, but I also try to manually update the drivers through device manager. 

Any help would be much appreciated!

 

UPDATE

I didn't notice the instructions in the pinned post. Here's all the information needed. 

http://speccy.piriform.com/results/Sa0WhvbCo1q0o6BqxPMBK7t

 

 

Attached Files


Edited by jeremyc61298, 20 March 2018 - 08:36 PM.


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#2 bwv848

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Posted 21 March 2018 - 08:42 PM

Although SeaTools passed, observe that there were 304 paging errors last month, such as:

Event[12274]:
  Log Name: System
  Source: Disk
  Date: 2018-02-23T23:17:42.049
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-HV9PTBU
  Description:
An error was detected on device \Device\Harddisk0\DR0 during a paging operation.
Furthermore, 0xEF bugchecks are difficult to debug and are usually HDD/SSD related. Thus, I would suggest you check for any SSD firmware updates.

 

Have you enabled Driver Verifier?


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#3 Mason21

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Posted 21 March 2018 - 08:51 PM

My recommendation....run the  Media creation tool 

 

 

https://www.microsoft.com/en-us/software-download/windows10


Edited by Mason21, 21 March 2018 - 08:55 PM.


#4 bwv848

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Posted 21 March 2018 - 08:56 PM

Keep in mind that reinstalling Windows will not fix a hardware problem.


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#5 Mason21

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Posted 21 March 2018 - 09:09 PM

Keep in mind that reinstalling Windows will not fix a hardware problem.

True. True... do we know that this is a hardware problem? I didn't pick up on that point. 



#6 jeremyc61298

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Posted 21 March 2018 - 09:17 PM

Although SeaTools passed, observe that there were 304 paging errors last month, such as:

Event[12274]:
  Log Name: System
  Source: Disk
  Date: 2018-02-23T23:17:42.049
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-HV9PTBU
  Description:
An error was detected on device \Device\Harddisk0\DR0 during a paging operation.
Furthermore, 0xEF bugchecks are difficult to debug and are usually HDD/SSD related. Thus, I would suggest you check for any SSD firmware updates.

 

Have you enabled Driver Verifier?

 

I did enable driver verifier, let it run for a few hours, and it didn't crash. Where would I go to find a firmware update?



#7 bwv848

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Posted 21 March 2018 - 09:39 PM

It should be available from Samsung; is your SSD the original SSD that came with your machine?


Edited by bwv848, 21 March 2018 - 09:39 PM.

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#8 jeremyc61298

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Posted 21 March 2018 - 09:41 PM

It should be available from Samsung; is your SSD the original SSD?

It is the original. I am only able to get updates through the Samsung Update app that is pre-installed on this laptop, and there are no updates available. I have tried to download drivers and such from their site, but it is not available for my model I believe. 

 

Also it seems that the LITEON site does not have any firmware updates. Is there anything else I can do?


Edited by jeremyc61298, 21 March 2018 - 10:12 PM.


#9 bwv848

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Posted 23 March 2018 - 10:03 AM

It should be hosted by SAMSUNG somewhere. Which SeaTools tests did you run?


Edited by bwv848, 23 March 2018 - 10:04 AM.

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#10 jeremyc61298

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Posted 23 March 2018 - 11:20 AM

It should be hosted by SAMSUNG somewhere. Which SeaTools tests did you run?

 

It's not in their update app, and I could't find it on their website. I'll look again. I ran a short generic test.

 

UPDATE

I think this drive I have, liteon cv1-8b256 (Firmware: g882002) has nearly no support.


Edited by jeremyc61298, 23 March 2018 - 11:36 AM.


#11 bwv848

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Posted 23 March 2018 - 11:35 AM

Please run the Long Generic test too.


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#12 cwsink

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Posted 23 March 2018 - 04:20 PM

Samsung Magician is the tool to check for Samsung SSD firmware updates and apply them if available. The current version is 5.2.


Edited by cwsink, 23 March 2018 - 04:22 PM.


#13 jeremyc61298

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Posted 23 March 2018 - 04:28 PM

Samsung Magician is the tool to check for Samsung SSD firmware updates and apply them if available. The current version is 5.2.

 

While this machine is a samsung laptop, the drive inside is a LITEON CV1-8B256. I cannot find any software supporting this drive. 



#14 jeremyc61298

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Posted 23 March 2018 - 05:52 PM

Ran the long generic Sea Tools test, and it passed.



#15 jeremyc61298

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Posted 26 March 2018 - 03:50 PM

I have not had a crash since friday of last week, a new record as of late. The fix seemed to be either reseating the ssd or deleting some old services that had been running under svchost.exe. 

 

Only problem is still remainingg is one  that might not even be related, but they started at a similar time and I wasn't sure where to start. Sometimes the screen will flash to black, thin white lines running vertically flash for a moment, and then the screen stays black. I believe the computer freezes in the state, as I am not able to hear audio shutdown using commands. This happens most most not long after having used an HDMI cable, and then unplugging it. Sometimes restarting the computer fixes it for a while, other times the problem continues not long after rebooting. Another temporary fix is to close the laptop lid and re-open, but this does not fix the issue for long. Any suggestions on where to start?






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