I've been having issue with my laptop randomly shutting off.
Jump to content
Posted 19 March 2018 - 05:01 PM
Posted 19 March 2018 - 09:50 PM
In the stickies is a link to the information we need to help you. Here is the link. https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
Posted 19 March 2018 - 10:18 PM
Oh, sorry sorry! I was un sure if that applied to me or not, okay! Sorry for leaving that out .
If it is not a BSOD, then do I still need to do the Sysnsative ? It seems like it reference that (saying it is a bsod collection app) , so I have not done it because I would have to download all new things (I already have speccy on my computer so that one is more easy, and currently I have limited time to reply to this) , but let me know if it is necessary and I will absolutely do it as well !!
Here is the other one -
but let me know if that does not work, sorry I am not used to doing these, I hope it sends okay!
Thanks for your response
Posted 19 March 2018 - 10:21 PM
I'll take a look, we also need the Sysnative report. It's the most important of them all really.
Posted 19 March 2018 - 10:56 PM
Okay, sorry about that then! I will include the sysnative thing now
I think it has worked okay so I will try to attach file but let me know it if it is not right or something... I don't send files very much so am kind of still new to it.
Posted 22 March 2018 - 01:10 AM
Posted 22 March 2018 - 08:23 AM
You can and should update us anytime anything you feel might be important happens. Your last comment could mean a problem with your browser so it was definately helpful. I'm going to look at the Sysnative report now.
Posted 22 March 2018 - 09:05 AM
There were no DMP files created. There wasn't much in the event viewer to pinpoint a cause. There was mention of problems with the time. This could mean you have a bad CMOS battery. On a desk top this is an easy inexpensive fix. I'm sure it is on a laptop as well but you'll need someone else to guide you as I've never changed one. Your laptop manufacture should have the part number and it's just like a watch battery that are available at Best Buy, maybe even Walmart. There were also indications you might have some DNS issues which would be networking which again isn't my are of experience. I don't think it should be too hard to get you up and running again. Good luck.
Posted 23 March 2018 - 12:00 AM
Posted 23 March 2018 - 08:44 AM
The CMOS battery isn't likely to be causing your main issues. Since you made changes to the settings, try going to the BIOS and resetting everything to default values.
Posted 23 March 2018 - 06:26 PM
Okay, thank you. I reset the battery setting in the settings menu but I did not do anything with a bios. Once I have the time later today I will look up how to do this bios thing and do that...
One other question because I do not know the rules here: if the nature of my problem has changed, do I edit the original post above, or do I start a new one??
It occurring when I open new things no longer applies, now it just shut off any time at low battery. And previously I said I was still getting low battery pop up just fine, but that is no longer the case. It just shuts completely down around 15 - 18% battery, low battery notifications have stop entirely and battery level readings seem wrong sometime.
Does this mean I should edit the post to reflect changes?? (And if I do, am I allowed to delete old text? Or do I have to keep it all as past record and simply add new update at the top/bottom?)
0 members, 0 guests, 0 anonymous users