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Posted 17 March 2018 - 12:46 PM
Posted 17 March 2018 - 01:01 PM
Make and Model of the computer and did it come pre-installed with Windows 8.1
Firstly, do you need files off the computer as you said you were going to reformat to factory settings?
Did you use the Media Creation Tool to create a new install disk or USB of Windows 8.1?
Posted 17 March 2018 - 01:11 PM
Posted 17 March 2018 - 01:14 PM
Edited by Brennan1165, 17 March 2018 - 01:21 PM.
Posted 17 March 2018 - 01:21 PM
Are you saying the HDD is not listed in your BIOS settings?
I would highly recommend you do a clean install of 8.1 using the Media Creation Tool unless there are programs on the 4 disk set you need.
Does the computer have a Novo button as shown in the below link. If the recovery partition is intact then you can do a factory reset.
Posted 17 March 2018 - 01:25 PM
Posted 17 March 2018 - 01:28 PM
Edited by Brennan1165, 17 March 2018 - 01:30 PM.
Posted 17 March 2018 - 01:34 PM
It seems the HDD is no longer detected. What version of Windows 8 was initially on the computer? Home?
I believe the Novo button uses a recovery partition on the hard drive but that would have been wiped during the Pro install.
Download the Media Creation Tool I linked to and create a DVD or USB flash drive to boot from. Boot the DVD/USB and when you get to the screen asking for language Press Shift + F10 to open a command prompt. Type the following commands.
Is your hard drive listed in the output?
Posted 17 March 2018 - 01:39 PM
Posted 17 March 2018 - 01:41 PM
The Media Creation Tool does not work like that. It has to run on a Windows 7 or later computer. There are no direct links for an iso file.
Posted 17 March 2018 - 01:43 PM
Posted 17 March 2018 - 01:50 PM
Posted 17 March 2018 - 02:13 PM
Posted 17 March 2018 - 02:17 PM
In the third image are you saying changing from Legacy to UEFI removes the drive from the boot order?
Edit: Under the Security Heading is SecureBoot enabled or disabled?
Edited by JohnC_21, 17 March 2018 - 02:18 PM.
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