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Laptop Internal Speakers Not Working


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#1 SolusUmbra

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Posted 16 March 2018 - 12:50 PM

I'm working on a laptop that has no sound from its internal speakers, but external speakers and headphones will work. I'm worried that the speakers have gone bad, which is strange to me since its fairly new. The speakers are not muted, from keyboard, taskbar or Volume mixer. I have tired updating both drivers that is listed under sound without any luck as well. Thanks in advance.

 

Operating System
    Windows 7 Home Premium 64-bit SP1
CPU
    Intel Pentium 2020M @ 2.40GHz    42 °C
    Ivy Bridge 22nm Technology
RAM
    4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
    Acer EA40_HC (U3E1)
Graphics
    Generic PnP Monitor (1366x768@60Hz)
    Intel HD Graphics (Acer Incorporated [ALI])
Storage
    698GB Western Digital WDC WD7500BPVT-22HXZT3 (SATA)    36 °C
    931GB TOSHIBA External USB 3.0 USB Device (USB (SATA))
Optical Drives
    Slimtype DVD A DS8A9SH
Audio
    Realtek High Definition Audio

 

Audio
        Sound Cards
            Realtek High Definition Audio
            Intel Display Audio
        Playback Device
            Speakers (Realtek High Definition Audio)
        Recording Device
            Microphone (Realtek High Definition Audio)



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#2 JohnC_21

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Posted 16 March 2018 - 01:03 PM

If the audio driver you updated was from the Acer support site use the one from Realtek.

 

http://www.realtek.com.tw/downloads/downloadsview.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false


Edited by JohnC_21, 16 March 2018 - 01:03 PM.


#3 SolusUmbra

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Posted 16 March 2018 - 02:09 PM

Not sure where it downloaded from since I tried it through the device manager.



#4 JohnC_21

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Posted 16 March 2018 - 02:25 PM

Download the HD Audio driver from the computer's support site. If that does not work download and install the Realtek driver I linked to.



#5 OldPhil

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Posted 16 March 2018 - 02:36 PM

The contact surface within the jack may be dirty, I have seen this a  Being you have sound few times.  On a tower it is fairly easy non an LT not so!  The jack breaks the speakers contact when you plug in, some times either through dirt or wear the contact does not seat properly killing the internal speakers.  Being as you have sound when plugged that is where I would start looking!

 

What is the make and model there very well may be a tutorial on fixing it on Youtube.

 

Phil


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#6 SolusUmbra

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Posted 16 March 2018 - 07:25 PM

Tried both drivers with no change. I also noticed system sounds is muted every time the computer restart. Not sure if it means anything, just thought I would take note of it.



#7 OldPhil

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Posted 16 March 2018 - 08:47 PM

I still think you may have a problem with the jack, stands to reason as ear phones and speakers plugged in do play.  Try plugging and unplugging see if the if the internal do pop in and out.  Also pleas post the make and model I will poke around to see if I can get some info.

 

Phil


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#8 SolusUmbra

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Posted 17 March 2018 - 06:23 AM

Acre Aspire E1-431 if I remember correctly

#9 JohnC_21

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Posted 17 March 2018 - 07:34 AM

Boot a live linux disk called Mint Cinnamon. Don't input anything during the boot process. At the desktop go to Settings sounds and test your internal speakers.

 

https://blog.linuxmint.com/?p=3457






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