Unlike their competitors' Communities, McAfee has chosen to fire all their volunteer (unpaid) Moderators whose combined knowledge has helped thousands of people over the years.
Instead they have opted to staff their community with their already over-worked third-party support staff.
The result is frustrating for many posters as they get stock answers and their threads are immediately marked solved simply because someone has answered with something like "Contact Support at .......".
In some cases the thread is locked so nothing can be questioned.
This apparently was an intentional move by some department at the company during the Intel takeover days and it is already causing some posted complaints, which are quickly removed from public view by whomever.
I confess I was one of those volunteers and was let go over a year ago because I was expressing "too much" concern over community safety. (Customers' private details were being posted and nobody seemed to care).
Have any of you experienced problems there? It would be interesting to hear from people in a forum that is outside the sphere of the software makers.
If the Moderators here think this is too risky to post, I will quite understand. This is only the 2nd site I've tried with this as I feel it should get out there.