This week marks the second time I've seen this happen (once in Windows 7 once in Windows 10). After a client fell victim to a tech support scammer the computer always boots into safe mode with command line. If you run msconfig and select "normal startup" in the "General" tab this will not remove the safe mode settings. Instead what I have done is choose "selective startup" and just uncheck safe mode.
I tried to look this up last time this happened (maybe a month ago) and just now but my Google-fu is failing me and I haven't been able to find anyone who even reports the same issue. I can make it work but clearly whatever defines "normal startup" has been changed. (maybe an .ini somewhere?) I'd like to fix the problem itself and not just slap on a band aid. Any advice in this regard would be appreciated.