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email change sent date, please help


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#1 claire23Uk

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Posted 14 March 2018 - 03:21 PM

delete please


Edited by claire23Uk, 15 March 2018 - 08:12 AM.


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#2 Orange Blossom

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Posted 14 March 2018 - 03:30 PM

If you didn't actually send them an e-mail from before the date, you cannot spoof it to make it look like you did.
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#3 claire23Uk

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Posted 14 March 2018 - 04:31 PM

If you didn't actually send them an e-mail from before the date, you cannot spoof it to make it look like you did.

delete please


Edited by claire23Uk, 15 March 2018 - 08:12 AM.


#4 Orange Blossom

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Posted 14 March 2018 - 04:48 PM

I'm fairly certain that when they saw a screen shot of an e-mail instead of an actual e-mail, they figured you were trying to bypass their return policy by altering an e-mail.  By requesting the actual e-mail, they were giving you the benefit of the doubt.  To now reply and say that you deleted the e-mail would compound one lie with another, and they would see through that.  Did you notice that they already told you they didn't have a copy of the e-mail in question?  It would have been best had you been honest from the very first and said something along the lines of: I realize that I'm past the return date, however, I have been heavily involved with a family illness and studies.  I'm hoping that you will make an exception and accept a return anyway.  I have not used the product (and if it's still in the packaging, that would be even better, you could then have added It's still in the original packaging). I understand if you cannot, but I'm hoping that you will.  Sincerely,


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